Cpaas Brings Cloud Contact Center Features to on Premises
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of cloud-based communications has grown as organizations need more flexibility to support knowledge workers, frontline workers and contact center agents as they work and communicate inside and outside the office.
However, it can be difficult to make sense of popular cloud communications service models. In this article, we compare UCaaS vs. CCaaS vs. CPaaS to help you understand their differences and how they can be used together.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases.
Organisations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider.
Read this article to learn more about the trends and providers fueling CPaaS market growth.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working. Download our exclusive e-Guide and read more about:
- Adapting to the next generation of collaboration and comms services
- Comms platform as a service: Tech for the future
- Rethinking business communications
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
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In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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Explore the future of enterprise connectivity with predictions on AI-enabled cloud communications, satellite connectivity, cellular IoT, and cloud-native networking. Learn to build a resilient, agile, connected enterprise. Download the e-book to discover the top 10 predictions for worldwide enterprise connectivity in 2025.
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How leading contact center-as-a-service solutions stack up
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In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.
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Infographic: CPaaS tools driving the market
By: TechTarget ComputerWeekly.com
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The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
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Choosing the right contact center platform
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In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
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Jargon Buster Guide to Unified Communications
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In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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ASEAN IT Priorities 2022: Top Observations & Trends
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Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how ASEAN enterprises are directing their IT investments and what are the main observations and trends for ASEAN in 2022.
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India IT Priorities 2022: Top Observations & Trends
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Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how Indian enterprises are directing their IT investments and what are the main observations and trends for India in 2022.
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Computer Weekly – 17 May 2022: Digitally transforming UK power networks for renewable energy
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we find out how the UK's power networks need to be digital transformed to be ready for renewable energy – and the role of open source. Wi-Fi 6 was meant to give a boost to wireless connectivity – we examine why adoption has stalled. And we look at what a quantum datacentre might be like. Read the issue now.
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Computer Weekly – 16 May 2023: Microsoft and Google go into battle for enterprise AI
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won't work without cultural change as well. Read the issue now.
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February ezine: Look to the future
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An issue with plenty of predictions about what the year ahead holds for the channel
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How to choose external communications integrations for Microsoft Teams
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Download this concise e-book for a buyer’s guide that describes Microsoft Teams’ PSTN integration choices. You will learn about the advantages and drawbacks of each without drowning in the details or losing sight of your original goal—to add voice service to Microsoft Teams.
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Key compliance considerations for the shift to cloud voice
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The shift to cloud-based voice platforms is transforming communication and collaboration in businesses worldwide. Download this white paper to unlock key compliance considerations to prepare for the shift to cloud voice.
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The patient experience (PX) revolution in healthcare
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Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
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Simplifying Hybrid Cloud Connectivity with Aviatrix Edge
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Aviatrix Edge simplifies hybrid cloud connectivity by blending cloud networks and on-premises infrastructure. It offers advanced networking capabilities, diverse connectivity options, and high-speed encryption to provide secure, resilient, and high-performance hybrid networking. Read the solution brief to learn more.
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Azure Stack HCI & Azure Virtual Desktop: What it is, Benefits, Use Cases, and More
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Jargon Buster Guide to Voice over IP (VoIP)
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In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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Total Economic Impact
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Forrester's analysis of six current Amazon customers found that Amazon Connect reduced contact center costs, deflected and streamlined calls, improved visibility, simplified management, and boosted customer experience (CX) — while providing dependability and agility at scale. Click here to learn more.
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Total Economic Impact
By: Amazon Web Services
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Forrester's analysis of six current Amazon customers found that Amazon Connect reduced contact center costs, deflected and streamlined calls, improved visibility, simplified management, and boosted customer experience (CX) — while providing dependability and agility at scale. Click here to learn more.
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Drive Innovation in Financial Services with a Simplified Approach to Cloud Migration
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Explore the benefits of cloud-based SIP trunking for your enterprise, including cost savings, enhanced collaboration, and improved scalability. Discover if SIP trunking is the right solution for your business needs. Read the full guide to learn more.
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Transform Your Business with A Trusted Cloud Partner
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To achieve the desired outcomes of a cloud migration, organizations must create a detailed strategy that identifies the most efficient path to modernization. In this e-book, you’ll discover a streamlined approach to migration designed to ensure a smooth, effective cloud transition. Read on to learn how you can make the most of your migration.
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Assessing the operational efficiency of hybrid cloud
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This Enterprise Strategy Group technical validation examines how Nutanix Cloud Clusters (NC2) provides repeatable automation, simplifies workload management, and improves TCO and agility for hybrid cloud deployments. Learn more in the full report.
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Factors to consider when evaluating on-premises, as-a-service IT
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In this ESG white paper, discover the secrets to maximizing your return when evaluating as-a-service consumption and agile infrastructure options for on-premises IT.
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Top 13 Providers in Endpoint Security and How They Stack Up
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As organizations begin to evaluate new endpoint security platforms, they have various needs to fulfill and a variety of vendors from which to choose. Based on the “must haves” many leaders are looking for in EPP and EDR solutions, discover the top-performing vendors for endpoint security in the last quarter of 2023 in this Forrester report.
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The phrase might be one that gets over used at conferences and in pitches but it refers to something that is really happening and to revenue opportunities that are emerging right now. This e-guide will share some of the recent developments in the channel and the latest thoughts about the issue.
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Cross-channel citizen care: Overcoming contact center challenges
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With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience. So, how can this best be done? Access this guide to learn more.
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Intermedia Contact Center with Microsoft Teams integrates your customer communication platform and collaboration tools, enabling efficient customer interactions. Verified by Microsoft, this solution can build trust and provide direct Microsoft support. Read the white paper to learn more.
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There are a host of reasons to migrate your legacy workloads to the cloud: to reduce costs, consolidate your data center and improve operational resilience – to name a few. Along with presenting 5 other drivers, this e-book unpacks what migrating to AWS looks like. Continue on to access those insights and a guide to AWS for VMware.
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2025-26 DCIG Top 5 Modern SDS Block Storage Solutions
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Security leader’s guide to Microsoft 365 data backup
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Protecting Microsoft 365 data is essential to any modern cybersecurity strategy, since the suite’s applications are so commonly used in businesses of all sizes and industries. Read this e-book for 10 steps you can take to build a more proactive approach to security.
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3 best practice tips for Zoom Phone & Contact Center
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Ensure compliance in voice communications with Zoom Phone and Contact Center. This white paper explores best practices to navigate the evolving compliance landscape, including how to capture and archive all communications, unify searchable archiving, and leverage AI-powered risk detection. Read the full white paper to learn more.
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Best Practices: 3 tips to keep RingCentral voice communications compliant now and in the future
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How to choose the right UCaaS platform for your business
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In this e-book, explore the key themes and concepts organizations should consider when selecting Unified Communications as a Service (UCaaS) technology.
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We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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This report is a powerful glimpse into the future of the changing IT landscape informed by insights gleaned from UPSTACK's leading technology experts.
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