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No matter your business, one thing holds true – to win customer loyalty, you need to provide amazing experiences across all your engagement channels. And there’s almost no margin for error. In fact, 76% of customers want consistently great end-to-end service, even across different departments and channels, according to Salesforce research.

How can you address customer pain points and deliver experiences that differentiate your business?

Read on to learn why delivering real-time, consistent and personalized omnichannel experiences is key for future-proofing your customer engagement strategy.

Vendor:

8x8

Posted:

Feb 6, 2023

Published:

Feb 7, 2023

Format:

HTML

Type:

White Paper