2022 state of human connections at work
By: RingCentral View more from RingCentral >>
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Why EX is the key to improving your CX
By: RingCentral
Type: White Paper
Boosting customer experience (CX) hinges on bettering employee experience (EX). This report shows that unifying communication tools with contact center solutions is key. Insights include:
- Employees struggle with many apps, impacting productivity and morale. A unified communications platform can streamline workflows.
- Customers expect swift, personalized omnichannel experiences. Merging UCaaS with CCaaS offers a connected, customer-first approach.
- Connecting EX and CX enhances ROI, employee satisfaction, and customer loyalty.
The full report details how a combined UCaaS and CCaaS solution can elevate both employee and customer experiences.
These are also closely related to: "2022 state of human connections at work"
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6 success stories: How cloud communications can help you win
By: RingCentral
Type: Case Study
Delivering top-notch customer service is key for business growth. This case study explores how 6 diverse industry companies improved operations and customer satisfaction with RingCentral's cloud solutions.
Key benefits included:
- Unified communications on one platform
- Enabled remote teams for consistent support
- Skills-based routing and CRM tools enhanced agent performance and customer interactions
RingCentral's adoption led to cost savings, increased agent productivity, and personalized customer service. Discover how RingCentral can elevate your customer experience in the full case study.
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Building a customer-centric culture: A guide
By: RingCentral
Type: eBook
Creating a customer-centric culture is vital for businesses. This report delves into how unified communications and contact center solutions aid in this pursuit, with topics including:
- Empowering employees to boost customer confidence
- Merging contact center and business communications for improved resolution
- Evaluating the ROI of integrated UCaaS and CCaaS solutions
- Offering an omnichannel experience across voice, digital, and self-service
Learn to build a customer-focused team and deliver exceptional experiences in the full report.
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The key for modernization? Better unified communications
By: RingCentral
Type: Case Study
Real-world examples show how RingCentral's unified communications platform helped businesses like phoenixNAP, C&S Wholesale Grocers, and Conair save hundreds of thousands in costs, boost efficiency, and improve customer experience. Learn how RingCentral can modernize your business communications.
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UC leader’s guide for driving revenue with UCaaS & CCaaS
By: RingCentral
Type: White Paper
Discover how to unlock revenue through connected business communications. Learn how agent empowerment, integrated contact center and unified communications, and AI-powered features can enhance customer experience and drive business outcomes. Read the full report to learn more.
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Migrating to the cloud: A 4-step, risk-free guide
By: RingCentral
Type: White Paper
Enterprises migrating to the cloud face unique challenges. This guide explores 4 paths to a risk-free cloud migration, including hybrid cloud PBX, Microsoft Teams direct routing, and carrier-supported migrations. Learn how to maximize existing investments while modernizing communications. Read the full guide.
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Communications system checklist: A guide
By: RingCentral
Type: White Paper
Today, a strong, modern communications system should be able to handle more than just phone calls and file sharing. Your system needs to provide your workforces with a faster, more accurate, and more intelligent way of doing things. Dig into this checklist to find all the boxes your communications system should be checking.
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How integrating UC & the contact center can enhance CX
By: RingCentral
Type: White Paper
Integrated unified communications and contact center solutions can break down silos to improve employee and customer experiences. Learn how leading companies like Caliber Home Loans and Akumin are using RingCentral's integrated UCaaS and CCaaS to enhance collaboration and productivity. Read the full analyst report.
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Building a business case for UCaaS and CCaaS adoption
By: RingCentral
Type: Infographic
Analyst report from highlights RingCentral's cloud phone system as an intelligent choice for businesses, detailing benefits like cost savings, flexibility, and scalability. Read the full report to learn how RingCentral can optimize communications and collaboration.
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Analyst insights: How the cloud is transforming UC
By: RingCentral
Type: White Paper
To learn how to bolster your hybrid-work communications strategy, dive into this white paper by President & Principal Analyst of COMMfusion and Co-Founder of BCStrategies, Blair Pleasant.
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UCaaS 101: Better understand the ins and outs
By: RingCentral
Type: eBook
Unified Communications as a Service (UCaaS) integrates messaging, video meetings, phones, and more in one cloud platform. Additionally, it can offer enterprise-class security, reliability, and global scalability, and an open API that can enable custom workflows. To learn more, download the full white paper.
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Insights on communications and worker productivity today
By: RingCentral
Type: Research Content
The pandemic has sped up the move to remote work, underscoring the urgency to tackle communication excess and boost productivity. This report reviews workplace communication status and suggests ways to unify tools and optimize workflows. Discover how to enhance productivity and customer service by reading the full report.
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Drive frontline success with next-gen push-to-talk tech
By: RingCentral
Type: Forrester Research Report
Today, frontline worker comms gaps can hinder business agility. Modern solutions like RingCentral's push-to-talk boost productivity. Read now to equip frontliners with appropriate tools.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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MicroScope – June 2023: Take a balanced approach to security
By: MicroScope
Type: Ezine
In this issue, read about how to help customers manage their security portfolios in a world of increasingly complex systems, discover how insights are providing more opportunities for partners, and learn whether being an MSP is enjoyable or not
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Balancing collaboration with compliance
By: Theta Lake
Type: Research Content
Emerging collaboration technologies have forced IT and business leaders to face the challenge of embracing innovation, while also ensuring regulatory compliance. This eBook, produced by Metrigy Research, explores the best practices for how companies can enable collaboration and align with regulatory compliance requirements. Read on to learn more.
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How to best reach logistics & supply chain teams
By: ScreenCloud
Type: Infographic
Transportation, logistics and supply chain organizations rely on in-the-moment communication to coordinate operations, track inventory and routes and share vital traffic and weather information. But how can HR and Operations teams reach digitally detached workers? Browse this infographic to learn more.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
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Computer Weekly – 17 May 2022: Digitally transforming UK power networks for renewable energy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the UK's power networks need to be digital transformed to be ready for renewable energy – and the role of open source. Wi-Fi 6 was meant to give a boost to wireless connectivity – we examine why adoption has stalled. And we look at what a quantum datacentre might be like. Read the issue now.
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Computer Weekly – 5 December 2023: Technologies to support hybrid working
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide looks at technologies to support hybrid working – even when your business is as unique as farming. Read the issue now.
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Omnichannel engagement: The secret to achieving customer satisfaction
By: 8x8
Type: eBook
When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.
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Essential SaaS Disaster- & ransomware-recovery capabilities
By: Veeam Software
Type: Analyst Report
This 451 Research report explores how Veeam is enhancing its disaster-recovery and ransomware-recovery capabilities as market demand for these products and services increases. Open now to learn about its products’ strengths, weaknesses, opportunities, threats and more.
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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MicroScope – March 2020: Making life simpler for the channel
By: MicroScope
Type: Ezine
In this issue, read about how Dell is continuing on its mission to make life easier for partners by introducing improved tools, and we take a closer look at how cloud, cyber security and 5G are set to dominate over the course of 2020
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MicroScope – September 2022: The green agenda
By: MicroScope
Type: Ezine
Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation.
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MicroScope – November 2020: Simplify the path to partner programmes
By: MicroScope
Type: Ezine
In this issue, discover how to navigate the complexity of channel partner programmes to best foster relationships, how business intelligence software is helping companies look beyond Covid-19, and why leaders are looking forward to 2021
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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CW APAC – Trend Watch: CIO trends
By: TechTarget ComputerWeekly.com
Type: Ezine
Organisations have plenty of technologies to keep track of when digitising their operations. In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at IT predictions for 2024, how India's space missions will propel tech and Australia's advances in cyber security.
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Top trends shaping APAC's tech landscape in 2024
By: TechTarget ComputerWeekly.com
Type: eGuide
While GenAI is not expected to supersede other IT priorities such as cloud, application development and cyber security, it will augment those areas by making it easier to build software and improve cyber resilience. In this round-up, we review some of the key IT trends that are likely to shape the industry across the region in 2024.
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MicroScope – December 2019: Time for change
By: MicroScope
Type: Ezine
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
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MicroScope July 2019: The effects of Brexit on business
By: MicroScope
Type: Ezine
Brexit is still to be delivered, but the channel has to carry on as if it's business as usual
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Digital, immersive experiences & 3 other trends to know for tech industry
By: Teleperformance
Type: Research Content
The technology market is one of the most fast-paced, competitive spaces. This means that it’s critical for tech organizations to be able to provide effective, end-to-end experiences for their users. So, what approaches can organizations leverage to achieve these goals? Dig into this white paper to learn more.
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Combatting threats & attacks with AI: Trust&Safety leader’s guide
By: Teleperformance
Type: Research Content
With the average data breach costing an organization $4.35 million, it has become critical for enterprises to ensure that they’re taking the proper cybersecurity measures to mitigate threats. Browse this report to learn more.
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Generative AI: How can you leverage digital humans?
By: Reply
Type: eBook
AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Improving Patients’ Digital Experiences: What Healthcare Professionals Need to Know
By: Teleperformance
Type: Research Content
When 81% of today’s patients report they desire a simpler experience when shopping for healthcare, and 67% seek a fully connected digital experience, what can companies do to meet these needs? What should you know and how can you better master the landscape? Dig into this report to learn more.
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CW Europe - December 2022 - February 2023: Finland prepares for drone technology take-off
By: TechTarget ComputerWeekly.com
Type: Ezine
Finland is preparing for a future where it could rely on flying drone technology. Read about its plans in this issue. Also find out how a PhD student in the Netherlands is helping to detect hidden messages on the internet by using steganography.
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Deliver better customer experiences by solving the CX trilemma
By: Webex by Cisco
Type: Research Content
A successful customer experience (CX) includes three elements: resolution, rapport, and relevance, and integrating these are crucial. Download this consumer report to discover the best practices for solving this CX trilemma, and the best ways to excel in all 3 areas.
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Edge security: Defending against rogue devices and more
By: Hewlett Packard Enterprise
Type: White Paper
In addition to driving connected intelligence, edge networking and computing can leave organizations vulnerable to increased security risks. To discover how you can address those risks with help from AI, and to unlock insights from Executive Partner at Independent Security Evaluators Ted Harrington, check out this white paper.
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Should CX teams be implementing video for customer acquisition and support?
By: Teleperformance
Type: eBook
Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.
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The importance of best-in-class FIX monitoring
By: ITRS Group Limited
Type: White Paper
Much of the capital markets’ critical trade functions pass through FIX systems. A FIX connectivity issue can lead to a breakdown in communication between broker and client, which can bring significant financial and reputational ramifications. Download this white paper to discover what to look for in a best-in-class FIX monitoring solution.
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Royal Holloway: Attack mapping for the internet of things
By: TechTarget ComputerWeekly.com
Type: Research Content
The introduction of each internet-connected device to a home network increases the risk of cyber attack. This article in our Royal Holloway security series presents a practical model for investigating the security of a home network to evaluate and track what pathways an attacker may use to compromise it.
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Guide to Flexible Working
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This guide from Vodafone explains how to introduce flexible working, what technologies to consider and how to succeed at implementation.
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Computer Weekly – 13 September 2022: Source responsibly: Tech sector efforts to root out forced labour are failing
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we analyse the technology industry's failure to extirpate forced labour and slavery from its supply chains. We find out how cyber security firm Okta is rebuilding customer trust after a major security incident. And we discover how Caterpillar is modernising its data management. Read the issue now.
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CW Benelux - November 2022 - January 2023: Heineken finds the right brew for digital
By: TechTarget ComputerWeekly.com
Type: Ezine
Heineken's data management director has revealed some of the ways the company is using information technology to transform digitally. Also read how a PhD student in the Netherlands is detecting hidden messages on the internet by exploring the practice of steganography.
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CW Europe – June-August 2019: Why are Dutch companies slow to take up the advantages of IoT?
By: TechTarget ComputerWeekly.com
Type: Ezine
Rapid adoption of the latest technologies is not only being encouraged by governments, but driven by them. Being the first country to set up the ideal environment for a new technology has huge economic advantages.
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Discover How UNC Health App Increases Patient Engagement
By: Gozio Health
Type: Case Study
Download this case study to learn how UNC synergized two leading healthcare technologies to create a connected experience for patients, resulting in a 443% increase in mobile app downloads.
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CW APAC: Trend Watch - business response to coronavirus
By: TechTarget ComputerWeekly.com
Type: Ezine
With countries the world over reeling from the Covid-19 coronavirus outbreak, which has meant sweeping changes both economically and socially, Computer Weekly looks at how firms in the Asia-Pacific region have adapted to what has so quickly become the new normal.