Moving from calls to conversations with customers
By: LivePerson View more from LivePerson >>
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Automate the retail process with Hitachi
By: Hitachi Vantara Corporation
Type: Video
Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors.
Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.
This e-book will help you with your evaluation process. It is divided into two sections:
- 5 questions to ask ServiceNow about their virtual agent
- 5 reasons why ServiceNow customers choose Espressive Barista
The goals for any virtual agent should be: (1) high employee adoption; (2) high ticket resolution; (3) fast time to value; (4) unlimited scalability; and (5) budget reduction. Can the ServiceNow Virtual Agent deliver that?
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How a global toy brand cut costs in half with Freshdesk
By: Freshworks
Type: Case Study
With a rich legacy of over 250 years, Hamleys prides itself as the finest toy shop brand in the world and one of London’s most prominent tourist attractions.
Along with this reputation comes the burden of upholding it, and effective customer service is one step in the right direction.
Discover how a migration to Freshdesk was the remedy Hamleys needed to scale up their service operations while saving along the way.
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Retail self-service: How to invite customers to engage
By: Diebold Nixdorf
Type: Product Overview
Today, retail checkout processes have been taken over by self-service stations. However, for smaller stores, it can be difficult to find solutions that can make transactions easy enough to attract and engage their customers. So, how can this best be achieved? Browse this white paper to learn more.
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Right-sizing your retail self-service approach
By: Diebold Nixdorf
Type: Product Overview
As retail continues to rapidly evolve, many organizations are looking for ways that they can keep up with customer expectations for self-service. However, many systems can have challenges regarding modularity, struggle with downtime, and tend to be unreliable. So, how can this be fixed? Browse this guide to learn more.
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Current state of retail self-service in Asia/Pacific
By: Diebold Nixdorf
Type: Analyst Report
Despite nearly half of Asia/Pacific retailers reporting that they’re interested in adopting self-service technologies, only 16% of these businesses have actually implemented them. But why is this? Browse this report to learn more.
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Case study: A grocer’s intelligent-retail journey
By: Avanade
Type: Case Study
To find out how Swedish grocery retailer ICA-Roslagstull elevated customer and employee experiences by leveraging intelligent technologies, read this case study.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Make your customer experience your top competitive asset
By: InflowCX
Type: Webcast
With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.
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How to increase your contact center’s ROI
By: InflowCX
Type: Case Study
At the enterprise level, some contact centers are tasked with handling thousands of customer interactions on a daily basis. Because of that volume, a digital transformation project involving your contact center can be highly complex. However, it doesn’t have to be. Read on to learn about a solution and a partner that can help you make it happen.
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Automation for contact centers: How to know when to switch
By: InflowCX
Type: Video
Contact centers rely on data to provide exceptional customer service, meaning that it’s critical for their technology to be up to date. But that data comes from repetitive actions, and many organizations can struggle to identify and review them. That’s where automation comes in. Watch this video to learn more.
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Reduce costs while delivering seamless customer service
By: ServiceNow
Type: Landing Page
Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
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Keeping up CX with cloud contact center solutions
By: InflowCX
Type: Case Study
When this home retailer began to struggle with the limitations of their on-premises contact center system, they sought out a cloud-based solution that could offer them the self-service capabilities and omnichannel services they needed. That’s when they found InflowCX. Browse this white paper to hear the full story.
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Hybrid leader’s key to better digital assistance
By: Espressive
Type: Video
As organizations continue to leverage hybrid work, it has become critical for employees to have access to immediate assistance and personalized answers to enterprise questions, no matter where or when they work. Access this short video to learn more.
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Top Channels Travelers Use to Connect with Airlines: Insights for Executives
By: Teleperformance
Type: Research Content
With 69% of today’s customers who have contacted the same airline before and after the pandemic reporting that their interactions are now different, it has become critical for airline companies and other travel organizations to enhance their support efforts. However, doing so is easier said than done. Browse this guide to learn more.
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Improve your customer service: 8 best practices & more
By: Teleperformance
Type: White Paper
Today, 88% of consumers have higher customer service expectations than in past years. This means that it has become critical to ensure efficient, personalized, and memorable customer experiences (CX) to meet new standards and increase loyalty. So, what exactly do customers want? Dig into this guide to learn more.
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IBV - CEOs Guide to Generative AI: Customer Service
By: IBM
Type: White Paper
To help CEOs stay on top of the fast-shifting changes brought on by generative AI, the IBM Institute for Business Value is releasing a series of targeted, research-backed guides. Continue on and unlock an 8-page guide to generative AI for customer service.
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The smarter way to serve customers: AI for customer service webinar
By: IBM
Type: Webcast
Generative AI is positively disrupting the world of customer service. The potential is reaching new heights, yet companies are slow or hesitant to adopt. Watch this webinar to learn about generative AI’s potential to drive market differentiation, enhance customer satisfaction, achieve cost savings, and boost employee productivity and efficiency.
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Should CX teams be implementing video for customer acquisition and support?
By: Teleperformance
Type: eBook
Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.
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Improve customer service efficiency and reduce costs: Samsung’s transformation story
By: Teleperformance
Type: Case Study
When Samsung Electronics realized that they needed to revamp their customer service operations to enable easier access to support, they sought out a partner that could help them better manage their customer interactions and transform their processes to keep up with new standards. Dig into this case study to learn more.
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The total economic impact of customer service management platforms
By: ServiceNow
Type: Analyst Report
Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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Why aren’t your customers on “the happy path”?
By: ServiceNow
Type: Video
Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.
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The 3 greatest imperatives for CX enhancement in 2024
By: ServiceNow
Type: eBook
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
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Drive seamless CX experiences while reducing costs
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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How ServiceNow is transforming customer service delivery platforms
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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Analyzing top vendors in the customer service landscape 2024
By: ServiceNow
Type: Forrester Research Report
The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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The guide you need for field service management & vendors
By: ServiceNow
Type: Gartner Research Report
For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.
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Building Partner Pipeline: How to Drive Demand With & Through Partners
By: TechTarget
Type: TechTarget Streaming Media
Throughout their careers, Angela Motiani, Kristina Onyon, and Rachna Gupta have faced this challenge head-on and cracked the code on what works (and what doesn’t) when it comes to with- and through-partner demand generation. Watch now to learn more.
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Reimagine the in-store experience
By: Amazon Web Services
Type: eBook
The power of Smart Stores. Physical stores still represent 80 percent of retail sales, making exceptional in-store service a modern imperative. With AWS Smart Store capabilities, you can: Update digital technologies in physical stores, empower advanced in-store operations, and provide a seamless checkout experience for customers.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.