All Research Sponsored By:LivePerson

OUA Increases CSAT with LivePerson's Conversational AI
CASE STUDY: Examine this short case study to learn how Open Universities Australia partnered with LivePerson to scale automation across channels, boosting customer satisfaction scores by 20% and improving lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.
Posted: 15 Jul 2021 | Published: 15 Jul 2021

Proactive Messaging Playbook
WHITE PAPER: In today’s digital world, traditional one-way marketing is losing its steam—conversion rates are dropping, and less than 3.3% of prospects actually convert into customers. However, with proactive two-way messaging powered by AI, customers are engaging more with brands than ever before. Explore how in this Proactive Messaging Playbook.
Posted: 15 Jul 2021 | Published: 15 Jul 2021


The New Conversational AI Playbook for Social Media
WHITE PAPER: When powered by conversational AI, brands can rediscover success with their customer engagement. Explore how to engage customers at a deeper level in this Conversational AI Playbook for Social Media. Download the playbook here.
Posted: 14 Jul 2021 | Published: 14 Jul 2021


Reinventing Retail: How tech is Changing the Face of Customer Service
WHITE PAPER: According to LivePerson, 71% customers have abandoned online shopping carts worth up to $3.17 billion. Read on to see how better messaging experiences, artificial intelligence augmented processes, and integrated applications are transforming online retail and helping organizations overcome the novel challenges e-commerce presents.
Posted: 13 Jul 2021 | Published: 13 Jul 2020

QR Codes are Having their Moment
WHITE PAPER: The pandemic has accelerated QR code adoption, as even the most casual consumer has become familiar with using QR code menus, check-ins, tour guides, and more. Access this white paper to discover the top 5 breakthrough uses for QR codes and see how they can serve as simple, cost-effective customer engagement strategies for all companies.
Posted: 13 Jul 2021 | Published: 13 Jul 2020

Expert Guide to AI-powered WhatsApp Commerce
WHITE PAPER: As WhatsApp continues to dominate the world of messaging applications, it’s time to focus your efforts on leveraging automation, driving adoption, and building your opt-in base for WhatsApp Business. Download the Expert Guide to AI-Powered WhatsApp Commerce here to learn more.
Posted: 12 Jul 2021 | Published: 14 Jul 2021