How to build a community with better customer relationships
By: Zendesk View more from Zendesk >>
Download this next:
Expert economic evaluation of Atlassian Jira Service Management
By: Atlassian
Type: Analyst Report
With a rise in distributed and remote IT, operations, and service teams, organizations must find a service management tool that lets them simultaneously move fast, enable flexible working styles, and maintain visibility and connection between teams.
For many, that answer lies in enterprise service management (ESM), which increases the formalization and predictability of services at the organizational level, while supporting core ITSM processes.
Download the following Forrester Research report to gain an in-depth economic evaluation of one such solution—Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
These are also closely related to: "How to build a community with better customer relationships"
-
How to leverage AI and drive your business forward
By: GoTo
Type: White Paper
AI's rise has made cyberattacks easier, intensifying the threat landscape. GoTo's global threat report offers insights to combat today's cyber risks.
Key findings:
- Adversaries' tactics in exploiting cloud security weaknesses
- The surge in stolen identity credential misuse
- The escalating threat of supply chain attacks
Surveyed IT leaders believe AI can save 2.2 hours daily by automating tasks, allowing focus on critical areas like IT and security enhancement and staff development.
Discover how AI streamlines IT operations in the full e-book.
-
The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences.
But can this be done? And if so, what are the most effective steps organizations can take to ensure success?
Browse this white paper to gain insight into the top 3 ways you can reduce costs and drive growth in your HR teams, as well as how investing in generative AI tools can help you do so.
Find more content like what you just read:
-
The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
-
How AI can drive operational and HR workforce efficiencies
By: ServiceNow and EVIDEN
Type: eBook
Discover how to harness AI for savings in your organization by reading this eBook, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
-
Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
-
Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
-
CRM enters maturity as customer experience custodian
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
-
You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
-
3-step roadmap for ensuring less frustrated customers
By: Commify
Type: eBook
According to research, 41% of customers have contacted an organization’s customer service department over the past three days, and 63% have reached out in the last seven. However, many consumers find themselves frustrated by a handful of issues. So, how can you best combat these problems? Browse this guide to learn more.
-
10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
-
4 steps to building a digital employee experience (DEX) strategy
By: Tanium
Type: White Paper
Organizations of all sizes have very similar goals: keeping the workforce productive, including hybrid workers, lessening the burden on the IT help desk, and putting care into the employee experience. With the digital employee experience (DEX) being a focus of employee’s today, employers that get it right will succeed. Read on to learn more.
-
Using Jira Service Management in tandem with other ITSM systems
By: Atlassian
Type: eBook
Low-code and no-code AI, as well as other emerging technologies are changing the tech landscape. In response, IT leaders are rethinking their approach to work, and the ITSM systems that make it possible. Download this 33-page e-book now to learn more about how organizations are leveraging ITSM systems to facilitate work in a changing landscape.
-
5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
-
Drive seamless CX experiences while reducing costs
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
-
Business benefits of event-driven automation
By: Red Hat
Type: eBook
451 Research found that 20% of surveyed companies expect their IT processes will be automated in the next year. This white paper explores the next step in the journey to end-to-end automation: Event-driven automation. Learn more about event-driven automation here.
-
Your 3-step guide to delivering better digital services
By: ServiceNow
Type: White Paper
Siloed services and operations teams can no longer keep pace with the technological demands of today’s digital-first world. In this guide, you’ll discover 3 approaches for expanding technology services away from traditional silos while still reducing costs.
-
Intelligent EX: HR leader’s guide for future success
By: Zendesk
Type: eBook
Discover how IT and HR leaders are leveraging AI, flexible work, and data-driven strategies to deliver superior employee experiences. Explore the latest trends and insights in this in-depth analyst report.
-
The Atlassian Approach to ESM
By: Atlassian
Type: White Paper
Technology is evolving at a frenetic pace, and organizations are required to move right along with them. Enterprise service management (ESM) can help organizations keep up with this change. But what is ESM and how can you utilize it in your organization? Download this whitepaper for tips and tricks, examples, and best practices.
-
A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
-
5 advantages of event-driven automation
By: Red Hat
Type: White Paper
Discover how event-driven automation enhances IT proactivity, efficiency, and streamlining in this white paper.
-
The secret to a more unified and seamless procurement experience
By: ServiceNow and Genpact
Type: eBook
In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
-
Cloud computing storage key management
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Jagat Paudel addresses key management in cloud computing storage in this thesis from our Royal Holloway security series.
-
Converged Endpoint Management Delivers the Goods: Risk Reduction, Productivity Gains, Licensing Fee Savings, and Improved Employee Experiences
By: Tanium
Type: Analyst Report
Endpoint security and management teams both share the goal of reducing risk, yet they often work in a segregated fashion. Consequently, they choose tech products that support their individual functions, missing opportunities to serve the greater organization better. Read this IDC report to discover the benefits of converged endpoint management.
-
The Front-and-Back-Office Integration Imperative
By: Teleperformance
Type: Research Content
Today, 75% of consumers report that they think about past experiences with an organization when they’re making a purchase and 88% say that the experience a business provides is as important as its products or services. So, how can companies meet these new expectations? Browse this report to learn more.
-
The state of the threat landscape.
By: CrowdStrike
Type: Analyst Report
The problem isn't malware — it's adversaries. To stop these adversaries, security teams must understand how they operate. In the 2023 Threat Hunting Report, CrowdStrike's Counter Adversary Operations team exposes the latest adversary tradecraft and provides knowledge and insights to help stop breaches.
-
The key role of digital employee experience in workplace satisfaction, productivity, and retention
By: Tanium
Type: White Paper
DEX management has become critical to keeping endpoints healthy and performant, maximizing productivity and improving employee satisfaction and sentiment. So, what separates a good DEX solution from a great one? In this white paper, find out what you need to know.
-
Computer Weekly – 13 March 2018: Unlocking digital change in criminal justice
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the IT and digital chief at the Ministry of Justice about digital transformation across the criminal justice system. European cities are trying to attract British IT talent as a result of Brexit – what does it mean for UK IT? And we take an in-depth look at the fintech sector. Read the issue now.
-
The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
-
ServiceOps: The natural bridge for fundamental IT disconnects
By: ServiceNow
Type: Analyst Report
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
-
Addressing an all-time high of ransomware attacks
By: Crytica Security, Inc.
Type: Resource
With an all-time peak of ransomware attacks in September of last year, organizations clearly need a radical new approach to malware detection. Discover if Crytica Security’s solution is the missing detection component of your puzzle in this resource.
-
MDR Vendors in 2024: Worldwide third-party assessment
By: Arctic Wolf
Type: Analyst Report
With a shortage of cybersecurity experts in the workforce, many companies turn to managed detection and response (MDR) service providers to fill their needs. Learn all about the state of the MDR market, including top companies to consider and strategic insights in this analyst report.
-
5 steps + 4 keys to transform security operations
By: Palo Alto Networks
Type: eBook
Discover in this e-book the 5 Steps and 4 Keys to transforming security operations to combat advanced attacks and improve SOC efficiencies, so you can plan for tomorrow’s SOC, today.
-
UC: Why Admin Management Matters
By: Kurmi Software
Type: Analyst Report
Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
-
The challenges of communicating the ROI of IT
By: GoTo
Type: White Paper
If you’re an enterprise IT support leader, proving the value of what you do is always important. When you can’t prove ROI, your credibility plummets, as will your team’s budgets and resources. Read this eBook for guidance to show your leadership team and stakeholders the business value of IT support.
-
Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
-
Optimizing mixed device work environments: Pros & cons
By: Intel
Type: ESG White Paper
Mixed device environments introduce complexity and challenges for IT, including higher costs and support issues. Learn how to optimize digital work experiences and manage a mix of PCs and Macs in this in-depth e-book.
-
SecOps: Automate the repetitive things you do every day to ease
By: Palo Alto Networks
Type: White Paper
Within your SOC, how much time a day is spent dealing with repetitive tasks? Automating these repetitive, low-skill activities can free up valuable time so you can focus on the critical threats, and proactively refine your defenses against the next attack. This white paper explores 10 ways you can automate your SOC. Read on to learn more.
-
What is an enterprise browser? Core definition and 8 top uses
By: Island
Type: Buyer's Guide
What is an enterprise browser? In essence, it’s optimized for end users but couples security controls to ensure data is properly protected. If you’re new to the concept, this buyers guide has you covered. Download a copy of this 27-page Enterprise Browser Buyers Guide to understand the enterprise browser inside and out.
-
Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
-
CrowdStrike vs. Rapid7 vs. Tenable for risk-based vulnerability platforms
By: CrowdStrike
Type: Analyst Report
Risk-based vulnerability management (RBVM) platforms were developed to help customers prioritize vulnerabilities. Read this IDC MarketScape report to compare 15 RBVM platforms—including CrowdStrike, Rapid7, Tenable, and Ivanti—to find the platform most suitable for your organization.
-
Computer Weekly 28 April 2020: Is digital transformation in the public sector making progress?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we assess the progress of digital transformation across the public sector. IT contractors face a double-whammy from backdated tax payments and loans being recalled – we explore the growing scandal. And we assess the benefits of computational storage. Read the issue now.
-
How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
-
Leader’s guide for transforming your sales operation
By: Teleperformance
Type: Case Study
Transforming your organization’s in-house sales into a digital operation is no easy task. This was the case for a large food and beverage company. That’s when they found Teleperformance, who was able to help them revamp their tools, analytics, and reporting. Dig into this case study to learn more.
-
Top end-to-end network management challenges you need to know
By: Panduit
Type: ESG Thought Leadership eBook
To better understand how leading organizations are addressing end-to-end network visibility and management as well as adopting new technologies to drive greater operational efficiencies, download this exclusive ESG e-book.
-
ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
-
SOAR: Best practices for elevating protection
By: Palo Alto Networks
Type: Analyst Report
For SecOps teams, the move to implement security orchestration, automation and response (SOAR) tools is a methodology for keeping up with the pace of today’s evolving threats. Download this IDC report to learn how SOC teams have optimized their SOAR strategy.
-
End-to-end networking: Enterprise Strategy Group findings
By: Meter
Type: ESG Research Report
37% of businesses believe that their end-to-end networking environment has grown more complex over the last 2 years, according to research by TechTarget’s Enterprise Strategy Group (ESG). To discover what’s driving that complexity, and to learn about the present state of network visibility and management, review this ESG report.
-
How to Plan for Tomorrow’s SOC, Today
By: Palo Alto Networks
Type: White Paper
This playbook outlines 7 best practices that will advance your SOC transformation efforts and allow your organization to start its SOC modernization journey. Read on to get started.
-
How organizations can best support their CX tools
By: Teleperformance
Type: eBook
To maximize customer service efficiency and help themselves adapt to ever-evolving market expectations, many organizations have started to implement new tools or revamp their legacy systems. So, how can you ensure that you get the support and solutions you need? Browse this guide to learn more.