Send a message: Breaking barriers between customers and brands
By: Zendesk View more from Zendesk >>
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Why EX is the key to improving your CX
By: RingCentral
Type: White Paper
Boosting customer experience (CX) hinges on bettering employee experience (EX). This report shows that unifying communication tools with contact center solutions is key. Insights include:
- Employees struggle with many apps, impacting productivity and morale. A unified communications platform can streamline workflows.
- Customers expect swift, personalized omnichannel experiences. Merging UCaaS with CCaaS offers a connected, customer-first approach.
- Connecting EX and CX enhances ROI, employee satisfaction, and customer loyalty.
The full report details how a combined UCaaS and CCaaS solution can elevate both employee and customer experiences.
These are also closely related to: "Send a message: Breaking barriers between customers and brands"
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How remote connectivity platforms enable security
By: TeamViewer
Type: Infographic
Digital transformation and cloud-first strategies mean that connectivity has expanded beyond the traditional perimeter to enable access for employees, customers, and partners from anywhere.
Remote connectivity platforms can serve as the connectivity tissue that can enable companies to ensure their operations remain agile, their employees productive, and their business needs are met in a hypercompetitive marketplace.
Peruse this infographic to access the latest statistics that prove how remote connectivity platforms are a key part of building secure and resilient business operations in a cloud-first world.
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Connectivity Cloud, Explained - The executive’s guide to regaining IT and security control
By: Cloudflare
Type: eBook
Tech leaders are expected to make it possible to work, develop, and deliver everything, everywhere. Yet, they are also expected to fix the resulting IT and security challenges: reduced visibility, an expanded attack surface, slower development, and higher costs. A connectivity cloud is the new way to regain control of your IT and security stack. It delivers unified visibility and control — all while reducing complexity, cost, and risk. Download “Connectivity Cloud, Explained” to explore:
- The four components of connectivity cloud
- Three key business benefits of using a connectivity cloud
- Cloudflare’s connectivity cloud capabilities — plus real examples of how they’ve accelerated customers’ businesses
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How the right technology empowers better B2B customer experiences
By: Adobe and Microsoft
Type: eBook
In this e-book, learn how a modern digital ecosystem can help you improve visibility, scale, and reach—so you can connect more meaningfully with commercial customers, and give them experiences that keep them coming back to you.
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Guide to Wi-Fi security
By: Hughes Network Systems
Type: Blog
Many businesses offer free Wi-Fi to both customers and employees but struggle to provide connectivity in a way that adequately protects their users’ data privacy, a trend which cybercriminals are eager to capitalize on. Read this blog to unlock 7 tips for providing secure Wi-Fi access to customers and employees.
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How TeamViewer solves 7 persistent IT issues
By: TeamViewer
Type: Product Overview
The connection between people and technology, however frictional it may be at times, is the lifeblood of today’s business. Read this paper to learn how TeamViewer customers around the world are solving IT problems faster, increasing productivity and efficiency, and reducing both carbon emissions and costs.
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Reduce costs while delivering seamless customer service
By: ServiceNow
Type: Landing Page
Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Looking to improve construction efficiency? Here’s how 5G can help
By: T-Mobile for Business
Type: White Paper
Digital transformation, rapid and reliable connectivity, and automation are critical for the construction industry to support the growth and modernization needs of the world’s cities and towns. 5G network support may be just what your business needs; find out in this white paper.
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Small changes to your customer engagement that can yield big results
By: InflowCX
Type: Blog
As a contact center, you must focus on perfecting those tiny errors, as it can result in wasted time or inadequate assistance. So, how can you elevate the customer journey from “not bad” to great? What are the best ways you can enhance the contact center experience for all? Browse this article to learn more.
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Build Powerful Connections with Voice Solutions
By: 8x8
Type: White Paper
With so many communication channels available today, people tend to forget what started it all: the phone. Today’s phone can be a physical device or just software, but the fact is that voice is still a dominant business communication channel. Read on to learn how to provide customers with more personal engagements and how to do it securely.
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26-page report: Unifying CX in retail
By: Webex by Cisco
Type: Research Content
61% of surveyed consumers will pay more for products and services if they believe that they will receive a higher standard of customer service, according to research by Webex CPaaS Solutions. So, how can retailers deliver a high standard of service for their customers? Find out in this 26-page report.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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How financial services can automate attack surface management
By: Palo Alto Networks
Type: eBook
As financial institutions adopt direct internet access to optimize the end-user experience, it becomes difficult to inventory and manage all of these connections centrally, and each untracked internet connection is a potential point of exposure. Download this e-book to learn how to scale your SOC and automate your attack surface management.
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Why a restaurant chain uses hybrid WAN routers
By: Cradlepoint
Type: Case Study
Across South Africa, restaurant chain Nando’s has hundreds of sites – and all of those sites require strong, secure connectivity to drive positive customer experiences. So, how does Nando’s serve up high-quality connectivity? Dig into this case study to find out.
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How to better connect with your customers through content
By: BrightTALK by TechTarget
Type: BrightTALK
To stay relevant in your markets, it’s critical to be in touch with your customers’ ever-changing needs. However, understanding what consumers want continues to be a challenge for many marketing and sales teams. Access this guide to learn more.
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Connecting your products to provide instant remote support
By: TeamViewer
Type: Product Overview
As different as their industries may be, there is one thing that all manufacturers have in common: When a problem occurs, their customers expect quick support. That’s why many have begun connecting their products to provide instant remote support. Download this resource to learn more.
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How Cisco helped centralize and streamline Qdoba's security
By: Cisco
Type: Case Study
Qdoba Mexican Eats is connected and protected by Cisco Secure. Hear Gary Burgess, Director of Infrastructure and Security at Qdoba, discuss how a SASE solution that combines Cisco Umbrella cloud-delivered security and Meraki’s cloud-managed networking keeps connectivity reliable and secure.
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How to enable a consistent omnichannel CX with 8X8
By: 8x8
Type: White Paper
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
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Sanofi’s MDM Journey: Rapidly Enabling a Global Customer 360 Solution (Replay)
By: Semarchy
Type: Webcast
In this webinar, Sanofi’s Head of Customer MDM will share its journey to achieving a Customer 360 solution through MDM and data engineering. Tune in to learn how, in just 2 years, Sanofi was able to increase ROI, simplify data management and governance, reduce risks, streamline operations, and lower TCO.
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MicroScope: Steering IT in the right direction
By: MicroScope
Type: Ezine
An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
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Panduit’s mission to achieve environmental stewardship
By: Panduit
Type: eBook
Panduit is embracing the environmental, social, and governance (ESG) movement. This report details Panduit’s ESG mission, exploring their commitment to achieving environmental stewardship goals across four key areas. Download now to learn more.
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Overcoming top customer challenges with remote connectivity
By: TeamViewer
Type: Product Overview
Enterprises and growing businesses must efficiently support remote workforces, diverse systems, and distant assets in real time for effective, secure operations. Learn more on how a 360° cloud-based remote connectivity solution enhances support for customers, employees, and partners throughout the value chain in this resource.
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Cloud platform team paves way for federation, automation
By: HashiCorp
Type: Case Study
In this case study, discover how a Singapore media company accelerated its cloud-first digital transformation and modernized its approach to infrastructure by standardizing on the HashiCorp Cloud Platform.
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Supply chain leader’s guide to intelligent inventory
By: Sage
Type: Data Sheet
Effectively managing inventory is a crucial step in the efficiency of supply chains. However, many leaders and teams today continue to struggle with a multitude of challenges. So, how can you combat these issues? Dig into this white paper to learn more.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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Contact center leader’s guide to improving CX journeys
By: Cyara
Type: Product Overview
To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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Webinar Woes? Proven Fixes for B2B Marketing Success
By: TechTarget
Type: Webcast
Check out this TechTarget webinar for the common webinar pitfalls and fails your business needs to avoid, and tips for sharpening your approach to video marketing.
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How to accelerate the adoption of IoT within your organization
By: Ensono Limited
Type: White Paper
In white paper, join Ensono analysts as they try to surface some of the most important elements to consider when rolling out IoT and how you can accelerate the adoption of IoT within your organization.
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RevOps x ABM: Strategies for Smart Growth and Retention
By: TechTarget
Type: BrightTALK Webinar
To understand the connections between RevOps and ABM, check out this webinar, which features insights from John Steinert, CMO of TechTarget, and Karen Steele, Founder of Alloy.
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The key to dialing into conferences around the world
By: Cyara
Type: Case Study
When this global communications organization began to struggle with the quality of their customers’ calls due to the local access numbers being leveraged, they sought out a way that they could consistently and effectively monitor call connectivity to maintain their high-quality reputation. Browse this case study to learn more.
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Compare 3 types of cloud connectivity
By: Apcela
Type: Blog
Dig into this blog for an overview of the three primary types of cloud connectivity, including cloud direct connect.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Why SMBs may not have the resources to manage secure connectivity
By: T-Mobile for Business
Type: White Paper
What are the key considerations that SMBs should look at to keep employees securely connected and productive when they are out of the office? Find out in this IDC white paper.
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Successful API security requires vigilance on multiple fronts
By: F5 Inc.
Type: eBook
As modern applications constantly evolve, they increasingly depend on third-party APIs to provide the bridge to modernization. But this growing reliance has come at a cost. Download this eBook to unlock the best security practices for protecting your APIs.
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Top 3 ways to accelerate financial services innovation
By: Red Hat
Type: Product Overview
Discover in this product overview the top 3 ways in which an automation strategy with Red Hat Ansible Automation Platform can help your financial services organization improve existing processes and execute your digital initiatives.
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CW Middle East July to Sept 2016:
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of CW Middle East we look at how CIOs in the region are formulating their virtualisation strategies as organisations warm to the benefits of cloud computing.
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How to choose a database for your mobile apps
By: Couchbase
Type: White Paper
Consumers rely on mobile applications, even when there is no internet connection. To help you provide the always-on experience customers demand, database solutions like Couchbase Mobile have added synchronization and offline capabilities to their mobile database offerings. This white paper helps you choose the best mobile database for your needs.
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Adjust to the modern insurance industry: 8 steps for success
By: Hyland Software
Type: eBook
As the insurance industry continues to change rapidly, it has become business-critical for workers to adapt to the new standards of service presented by customers and other top organizations. However, many insurers can be daunted by this new wave of expectations and struggle to know where to begin. Browse this guide to learn more.
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Umbrella for government white paper
By: Cisco
Type: White Paper
Government agencies have many factors to consider when acquiring and building security solutions. In this white paper, discover how Cisco Umbrella can provide a secure foundation for agencies who are navigating a rapidly changing reality when it comes to where their workers are located and where their mission-critical applications are hosted.
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1 simple tool to help avoid the hang-ups of legacy voice systems
By: T-Mobile for Business
Type: White Paper
In this IDC white paper, discover how small to medium-sized business can realize several benefits from unified communications as a service, including worker flexibility, simplified business communications, and more.
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The connectivity cloud — A way to take back IT and security control
By: Cloudflare
Type: eBook
Organizations are losing control over their IT and security, often leading to negative effects on the business. Download this e-book to learn about the connectivity cloud, which leverages programmable architecture and network integration to help organizations regain control over their IT and Security.
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How Sestra Systems achieves consistent cloud connectivity
By: Cradlepoint
Type: Case Study
As a provider of IOT-based smart beverage dispensers, Sestra Systems needs consistent connectivity to operate—even during network outages. So, how does the business ensure such connectivity? By partnering with Cradlepoint. Dig into this case study to learn how Cradlepoint’s cellular broadband enables connectivity success for Sestra Systems.
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Strategies for Buyer-Centric Storytelling
By: Enterprise Strategy Group
Type: BrightTALK Webinar
Storytelling is at the heart of content marketing, and if you want to engage your customer, you need to tell a story that matters to them. In this webcast, Enterprise Strategy Group (ESG) analysts talk through storytelling in content marketing, and how you can deliver success by developing a buyer-centric narrative. Tune in to learn more.
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4 ways you can enhance business and tech collaboration
By: Atlassian
Type: Blog
Today, it’s become critical for organizations to prioritize their cross-functional collaboration efforts in order to better connect their business and tech and reach their full potential. But what are the best ways you can do so? Browse this article to learn more.
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7 Examples to Prove the ROI of SMS APIs
By: 8x8
Type: White Paper
SMS is the most direct, immediate, and widely used channel globally. And now with the availability of SMS API by cloud communication providers, businesses can start to get more creative on how they use text messages. Read on to learn about 7 examples of how you can find success with an SMS API integration.
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Key business priorities that kickstart 5G adoption in construction
By: T-Mobile for Business
Type: White Paper
Discover in this IDC spotlight paper why 5G connectivity is key for the construction industry, and the key business priorities that will be affected by transforming connectivity.
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Why connectivity is critical for safety in the construction industry
By: T-Mobile for Business
Type: White Paper
Download this IDC white paper for a close look at the connection between reliable connectivity and security among construction businesses.
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Weigh your IoT network options: Wi-Fi, Ethernet, WAN, & more
By: T-Mobile for Business
Type: eGuide
What are your IoT connectivity options? Look no further than this expertly written, TechTarget e-guide, which evaluates the connectivity options at your disposal, including Ethernet, Wi-Fi, low-power WAN, and satellite.
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Guide to AI success with healthcare data analysis
By: InterSystems
Type: White Paper
MedTech AI thrives on comprehensive, privacy-safe data. Platforms that merge and process diverse data sources, ensuring interoperability and data quality, are key. Expert partners adept in regulations and reliability can boost MedTech AI development. Discover how in this white paper on data-driven AI progress in MedTech.