Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
sponsored by NTR Global
PRESENTATION:
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Self-Service is Coming to IT Service Delivery
What You Need to Know
sponsored by Surgient
WEBCAST:
User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: 28 Oct 2009 | Premiered: 28 Oct 2009
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Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure
sponsored by Surgient
ANALYST BRIEF:
Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Self-Service Provisioning for Dynamic Data Centers
sponsored by Surgient
DATA SHEET:
Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform streamlines the administration of infrastructure delivery.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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AventX Attachment Printer for Oracle EBS in 11i e-AM Module
sponsored by STR Software
VIDEO:
This presentation will demonstrate how AventX will allow users to print work orders and corresponding attachments from both forms and self service. Watch as the actual process of printing with AventX Attachment Printer is demonstrated to show just how easy and simple printing work orders and their attachments in the Oracle EBS can be.
Posted: 18 Sep 2009 | Premiered: 18 Sep 2009
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AventX Attachment Printer for Oracle EBS in R12 eAM Module
sponsored by STR Software
VIDEO:
In this presentation you will view the actual process of printing work orders and their corresponding attachments. Watch to learn just how easy printing work orders with attachments can be with AventX Attachment Printer.
Posted: 18 Sep 2009 | Premiered: 18 Sep 2009
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Converging Voice and IT Networks to Mobilize the Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER:
Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Case Study: Manchester College Replaces a Failing Voicemail and Phone System
sponsored by CDW Corporation
CASE STUDY:
Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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The Power of Converged Networks
sponsored by CDW Corporation
WHITE PAPER:
Before moving forward with a converged network several key issues should be addressed: Capacity, security and reliability. CDW can help your organization by arming you with the information you need to choose the ideal solution.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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Networking and Unified Communications
sponsored by CDW Corporation
WHITE PAPER:
In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are todays burgeoning network infrastructures which are continually being asked to do more.
Posted: 08 Sep 2009 | Published: 08 Sep 2009
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eGuide: Hosted and Managed VoIP Fundamentals
sponsored by 8x8, Inc.
EGUIDE:
Check out this e-guide to learn about the differences between hosted and managed VoIP solutions, which will help you decide if outsourcing VoIP is right for your organization.
Posted: 28 Jul 2009 | Published: 28 Jul 2009
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Desktop Authority Password Self-Service Version 4.1.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 15 Apr 2009 | Published: 15 Apr 2009
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Voice Architectures and Deployment Models
sponsored by Global Knowledge
WHITE PAPER:
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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