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Increasing Data Center Density While Driving down Power and Cooling Costs
sponsored by Intel Corporation
WHITE PAPER: This paper discusses various technologies that can help IT managers plan and implement a more comprehensive and effective strategy for expanding data center capabilities while reducing power consumption.
Posted: 24 Jul 2008 | Published: 01 Jun 2006

Intel Corporation

Best Practices for a Successful Upgrade Project
sponsored by HCL Technologies Ltd.
WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
Posted: 10 Jul 2008 | Published: 16 May 2008

HCL Technologies Ltd.

The Advantages of a Hosted Security Model
sponsored by Websense, Inc.
WHITE PAPER: Learn how organizations today are responding to new types of email threats. This white paper discusses how a hosted security is now a viable solution for organizations and is increasingly deployed to ensure better security and reduced costs.
Posted: 19 Jun 2008 | Published: 01 Apr 2008

Websense, Inc.

Increased Effectiveness through Intentionally Designed Culture
sponsored by Ivar Jacobson Consulting
WHITE PAPER: Intentionally Designed Culture (IDC) is the systematic approach to identifying, effecting, and tracking the necessary behavioral changes in an organization.
Posted: 18 Jun 2008 | Published: 01 May 2008

Ivar Jacobson Consulting

The Realities of Single Sign-On
sponsored by PistolStar, Inc.
WHITE PAPER: Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
Posted: 13 Jun 2008 | Published: 01 Jan 2006

PistolStar, Inc.

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence
sponsored by MicroStrategy Incorporated
WHITE PAPER: This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: 09 Jun 2008 | Published: 01 Jun 2008

MicroStrategy Incorporated

BI: The Inconvenient Truth
sponsored by Kalido
WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: 04 Jun 2008 | Published: 01 Jan 2008

Kalido

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

3 Key Components of a Risk-Based Security Plan
sponsored by Foundstone, Inc.
WHITE PAPER: This whitepaper takes a look at the different components of an effective security plan, and provides a perspective on how enterprises that are serious about their information security budgets should rethink their security plan.
Posted: 02 Jun 2008 | Published: 02 Jun 2008

Foundstone, Inc.

Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Informal Learning: Extending the Impact of Enterprise Ideas and Information
sponsored by Adobe Systems, Inc.
WHITE PAPER: Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
Posted: 10 Apr 2008 | Published: 01 Apr 2007

Adobe Systems, Inc.

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

CA White Paper: Getting Started with a Project Management Office (PMO)
sponsored by CA Technologies.
WHITE PAPER: This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).
Posted: 20 Mar 2008 | Published: 01 Sep 2007

CA Technologies.

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

The Greening of Training: How Sustainability Is Reshaping Organizational Learning
sponsored by SkillSoft Corporation
WHITE PAPER: Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: 21 Feb 2008 | Published: 01 Dec 2007

SkillSoft Corporation

Warehouse Management Solutions: Embedded or Best-of-Breed?
sponsored by Epicor Software Corporation
WHITE PAPER: Warehouse management solutions (WMS) help increase customer satisfaction, productivity and utilize resources. Learn cost factors and questions to ask that will help you decide between and embedded and stand-alone system.
Posted: 21 Feb 2008 | Published: 01 Jan 2006

Epicor Software Corporation

Top 11 Ways to Increase Employee Loyalty, Productivity and Retention
sponsored by Allegiance
WHITE PAPER: Learn the top 11 ways to increase your employee loyalty, enabling increased productivity and retention. Ensure that you provide right amount of training, benefits and positive outcomes to keep your employees happy.
Posted: 10 Jan 2008 | Published: 01 Dec 2007

Allegiance

Turnover Tactics
sponsored by CIO Decisions
JOURNAL ARTICLE: Chances are these execs will be gone in five years or less. The Peace Corps' limit on staff tenure makes managing turnover an art form.
Posted: 11 Feb 2007 | Published: 01 Feb 2007

CIO Decisions

The New Business Continuity Professional: Why the Business Continuity Professional Role Is Transforming and How to Make the Transformation Now!
sponsored by IBM Global Services
WEBCAST: Please join us for a 30-minute Web seminar that will help you understand what it takes to transform yourself into a 21st-century expert who manages the recovery, resilience, and continuity of an entire organization.
Posted: 12 Oct 2006 | Premiered: Oct 17, 2006, 12:00 EDT (16:00 GMT)

IBM Global Services

"Linc-ing" the Enterprise: Web Conferencing Completes the Puzzle
sponsored by iLinc Communications
ANALYST REPORT: In this White Paper, Frost & Sullivan has reviewed the enterprise web conferencing deployment options of iLinc, their strengths and weaknesses and how iLinc meets communication needs present in today's environment.
Posted: 05 Apr 2004 | Published: 01 Jan 2004

iLinc Communications
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