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ALSO CALLED: Partner Relationship Management Software
DEFINITION: Web-based applications that enable companies to customize and streamline administrative tasks in order to automate channel processes and program execution allowing for real-time information and collaboration.
PRM SoftwareReports
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Computer Weekly – 12 March 2013: Will software-defined networking justify the hype?
sponsored by SearchSecurity.com
EZINE: In this week's Computer Weekly, we take an in-depth look at one of the hottest emerging technologies – software-defined networking – and what it means for IT departments. We visit Iceland, home of the greenest datacentres, and see what they offer to CIOs. And we look at the growth of governance as a key task for CIOs. Read the issue now.
Posted: 11 Mar 2013 | Published: 12 Mar 2013

SearchSecurity.com

Computer Weekly – 19 November 2013: Software-defined networking explodes
sponsored by SearchSecurity.com
EZINE: In this week's Computer Weekly, we look at the fast-growing trend for software-defined networking, and how startups are shaking up the established suppliers. We examine the new guidelines for using bring your own device schemes in the public sector. And we find out how second-user software could save money on licensing. Read the issue now.
Posted: 18 Nov 2013 | Published: 18 Nov 2013

SearchSecurity.com

Computer Weekly – 26 August 2014: Can national security and privacy co-exist?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to NSA whistleblower Bill Binney about the often-conflicting needs of security and privacy. We find out how Google is using artificial intelligence to improve datacentre energy efficiency. And we look at a project to use wearable technology and big data to help tackle Parkinson's disease. Read the issue now.
Posted: 26 Aug 2014 | Published: 22 Aug 2014

ComputerWeekly.com

Control Your IT Infrastructure Remotely With the Right Management Tools
sponsored by Avocent
CASE STUDY: Read this informative resource to learn how Atos, one of Germany's largest outsourcing specialists, overcame their IT management challenges and created a better work environment for their staff by utilizing IT management software to manage their datacentres and server rooms remotely.
Posted: 08 May 2014 | Published: 31 Dec 2010

Avocent

Convergence with Vblock Systems: A Value Measurement
sponsored by VCE
WHITE PAPER: IDC conducted in-depth interviews and found that Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction.
Posted: 25 Sep 2013 | Published: 25 Sep 2013

VCE

Craft the Right Strategy for Your Enterprise With HP Mobility Solutions
sponsored by Hewlett-Packard Company
PRODUCT DEMO: HP Enterprise Mobility Services can help you build mobile applications that enable you to convert customer interactions into revenue opportunities. Click on the link below to learn more and one of our mobility experts will be in touch shortly to discuss a face to face demo. To reach out to HP directly, please email us at enterprisesolutions@hp.com
Posted: 21 May 2014 | Premiered: 21 May 2014

Hewlett-Packard Company

Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Limited

CRM Essentials: How Your Team Can Bolster Revenue and Customer Journey
sponsored by Oracle Corporation UK Ltd
ANALYST REPORT: Access this Aberdeen Group report to discover CRM essentials every company needs for effective business management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users, and how to leverage these tools for stronger business results.
Posted: 08 Dec 2014 | Published: 08 Dec 2014

Oracle Corporation UK Ltd

Computer Weekly – 19 February 2013: Software Developers in demand
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at why companies are struggling to attract the right talent for in-house IT. We investigate why CIOs are not happy with Oracle's Fusion strategy. And betting company William Hill tells us how mobile technology has changed the high street bookmaker. Read the issue now.
Posted: 18 Feb 2013 | Published: 19 Feb 2013

ComputerWeekly.com

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.
Posted: 22 Apr 2013 | Published: 23 Apr 2013

ComputerWeekly.com

Computer Weekly – 26 November 2013: Embracing wearable technology
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the London researchers developing multi-sensory communications via wearable mobile devices. We report from the Gartner Symposium on how CIOs are turning away from traditional IT suppliers. And we look at the role of the IT leader in 2020. Read the issue now.
Posted: 25 Nov 2013 | Published: 26 Nov 2013

ComputerWeekly.com

Computer Weekly – 28 May 2013: The Ministry of Defence gets agile
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how agile development is helping the UK Ministry of Defence deliver complex military software. The CIO of the Lotus Formula One team explains the importance of data analytics to winning races. And we look at the IT innovation challenges facing financial services firms. Read the issue now.
Posted: 28 May 2013 | Published: 28 May 2013

ComputerWeekly.com

Computer Weekly – 3 December 2013: The future of local government IT
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at how visionary IT leaders in local government plan to transform the delivery of digital public services. Our latest buyer's guide looks at the technology challenges of the internet of things. And do businesses dealing with tech-savvy consumers need a new approach to IT management? Read the issue now.
Posted: 02 Dec 2013 | Published: 03 Dec 2013

ComputerWeekly.com

Computer Weekly – 8 January 2013: Digital strategies to drive CIOs in 2013
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look ahead to the challenges facing IT leaders in 2013 and examine how the shift to digital will change the role of the CIO. A new report details how CIOs must adapt to work more closely with business colleagues. And our first buyer's guide of the year focuses on software as a service. Read the issue now.
Posted: 07 Jan 2013 | Published: 08 Jan 2013

ComputerWeekly.com

Concurrent Computing for SCA Applications: Achieving Scalability in a Service-oriented Application Environment
sponsored by Rogue Wave Software
WHITE PAPER: The SCA specifications define a programming model for assembling software services in a service-oriented architecture that offers great flexibility and agility.
Posted: 21 Jul 2008 | Published: 01 Jan 2007

Rogue Wave Software

Configuration and Change Management for IT Compliance and Risk Management
sponsored by Tripwire, Inc.
WHITE PAPER: This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.
Posted: 08 Jan 2009 | Published: 01 Nov 2007

Tripwire, Inc.

Configuration Auditing – The Next Critical Step in Compliance
sponsored by nCircle
WHITE PAPER: In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly.
Posted: 02 Aug 2010 | Published: 02 Aug 2010

nCircle

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)

Contact Centers for Dummies
sponsored by Avaya Inc.
BOOK: This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Avaya Inc.

Converged network, storage and compute infrastructure: Are we there yet?
sponsored by SearchNetworking.com
EBOOK: Access this expert e-guide to learn how you can make a converged network infrastructure a reality and achieve top efficiency.
Posted: 19 Sep 2013 | Published: 19 Sep 2013

SearchNetworking.com

CRM and Small Business: Smaller, Faster, Better
sponsored by SugarCRM Inc.
WHITE PAPER: The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Posted: 01 Sep 2011 | Published: 31 Aug 2011

SugarCRM Inc.

CRM Buyer’s Guide – 2011 Edition
sponsored by SearchCRM
EBOOK: Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.
Posted: 02 Jun 2011 | Published: 02 Jun 2011

SearchCRM

CRM guide: How social is changing the strategy
sponsored by IBM
EGUIDE: Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

IBM

CRM Initiatives for Improved Customer Experience
sponsored by Limelight Networks, Inc.
EGUIDE: Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
Posted: 28 Jan 2013 | Published: 28 Jan 2013

Limelight Networks, Inc.
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