Customer Relationship Management - Sage CRM SalesLogix Data Synchronisation Technology for Mobile CRM Users
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "disconnected" devices.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Extraprise CRM Support Survey Report
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World?
| sponsored by SAP America Inc
WHITE PAPER:
Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: 06 Aug 2008 | Published: 01 Aug 2007
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Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience
| sponsored by SAP America Inc
WHITE PAPER:
This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
Posted: 30 Jun 2008 | Published: 01 Jun 2008
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How to Improve Marketing Execution and Efficiency
| sponsored by Aprimo, Inc.
WHITE PAPER:
Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
Posted: 20 Jun 2008 | Published: 01 Nov 2007
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Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities
| sponsored by Aprimo, Inc.
WHITE PAPER:
An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
Posted: 20 Jun 2008 | Published: 01 Oct 2007
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6 Simple Solutions for Measuring Marketing Performance
| sponsored by Aprimo, Inc.
WHITE PAPER:
EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.
Posted: 20 Jun 2008 | Published: 01 Dec 2007
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10 Reasons to Get Your Support Software as a Service
| sponsored by Parature, Inc.
WHITE PAPER:
Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
Posted: 10 May 2008 | Published: 01 Jan 2007
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Accelerating Enterprise Application ROI
| sponsored by OnDemand Software
WHITE PAPER:
This white paper identifies the most important capabilities of an effective enterprise application training platform.
Posted: 03 Apr 2008 | Published: 01 Jan 2004
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To Get Promoted in Customer Support, Do These Five Things
| sponsored by Parature, Inc.
WHITE PAPER:
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008
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Delivering Customer Value: Innovative Approaches to Maintain Competitive Success
| sponsored by SAP America Inc
WHITE PAPER:
Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: 02 Feb 2008 | Published: 01 Jul 2007
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Integration Appliances - Simplify Software as a Service (SaaS) Integration
| sponsored by Cast Iron Systems
WHITE PAPER:
Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Posted: 25 Jan 2008 | Published: 18 Jan 2008
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10 Ways to Improve B2B Email Deliverability and Effectiveness
| sponsored by Vtrenz, Inc
WHITE PAPER:
Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.
Posted: 23 Jan 2008 | Published: 01 Jan 2008
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Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry
| sponsored by Epiphany
WHITE PAPER:
It is a turbulent time for the communications industry, but also a time of great transition.
Posted: 17 Feb 2005 | Published: 03 Sep 2004
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The Value of Extending Customer Service Applications for Holistic Customer Handling, an IDC White Paper
| sponsored by Remedy, a BMC Software Company
WHITE PAPER:
"The Value of Extending Customer Support Applications for Holistic Customer Handling"` by IDC's Mary Wardley reviews the next-generation customer service environment-and how to get there.
Posted: 17 Feb 2005 | Published: 30 Aug 2004
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Tying Order Management Is Critical to CRM Success
| sponsored by NetSuite
WHITE PAPER:
This Yankee Executive white paper, Tying Order Management Is Critical to CRM Success, discusses recent trends in the CRM selection process.
Posted: 17 Feb 2005 | Published: 18 Mar 2004
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Integrate Sales and Marketing - Create a Convergence for Better Lead Management
| sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Typically, companies spend 10 - 30% of their revenue on marketing activities.
Posted: 17 Feb 2005 | Published: 30 Nov 2004
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