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Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Best Practices in BYOD: Addressing BYOD Challenges in the Enterprise
sponsored by BlackBerry
WHITE PAPER: The complexity of managing multiple device types, separating and protecting work and personal data and providing effect support can be a daunting task for any IT professional. Will your IT group be able to keep up?
Posted: 11 Aug 2014 | Published: 08 Aug 2014

BlackBerry

Proving the Value of Integrated Process and Content Management
sponsored by Perceptive Software
WHITE PAPER: Find out how gaps in automation undermine overall business process efficiency, quality, control, consistency and visibility.
Posted: 10 Jul 2014 | Published: 31 May 2012

Perceptive Software

E-guide: Best practices for reusing data backup tapes
sponsored by Iron Mountain
EGUIDE: Access this FAQ Guide, full of answers from W. Curtis Preston, to find out what vendors really mean when they quote a tape age, to learn about how to decide when a tape is ready to be discarded and for the scoop on what jargon means in practical terms.
Posted: 23 Aug 2012 | Published: 23 Aug 2012

Iron Mountain

Cloud Lessons Learned: Gain Control, Mitigate Risk and Be Agile
sponsored by CSC
WEBCAST: Why should customers be concerned about maintaining control over cloud services, and how should they accomplish this? Get key cloud lessons learned in this webcast. Explore topics such as the primary concerns in adopting private cloud, how to mitigate perceived cloud service risks and how to use cloud to increase agility.
Posted: 27 Jan 2012 | Premiered: Jan 27, 2012

CSC

Windows 7: Tips and Best Practices for Simplified Migration
sponsored by Dell KACE
WHITE PAPER: Migration to Windows 7 is a future reality for most. Regardless of the starting point, a migration to Windows 7 is a path that holds as many questions and challenges as it does potential rewards. Planning now can ensure a smooth transition in the future.
Posted: 14 Jul 2011 | Published: 14 Jul 2011

Dell KACE

TIP GUIDE: Determining the ROI of a WMS upgrade
sponsored by HighJump Software
EGUIDE: Ensuring your warehouse management software (WMS) allows for adaptability and control is pivotal. If your current system does not allow for this, it could be time for an upgrade. In this tip guide, you will learn best practices for determining the return on investment (ROI) of a WMS upgrade, tips for customizing your WMS and building a process.
Posted: 31 Jan 2012 | Published: 31 Jan 2012

HighJump Software

E-Guide: Best practices for testing desktop virtualization
sponsored by Intel
EGUIDE: Selling desktop virtualization to traditional desktop admins is no easy feat, but there are ways to make a case for desktop virtualization if you break it down into each technology. In this expert e-guide from SearchVirtualDesktop.com, learn how to simplify the explanation of desktop virtualization benefits to admins and more.
Posted: 30 Jun 2011 | Published: 30 Jun 2011

Intel

Five Best Practices for Maximizing Big Data ROI
sponsored by IBM
WHITE PAPER: Access this exclusive e-paper to uncover 5 best practices for maximizing big data ROI, and find out what's driving more organizations to take an interest in big data.
Posted: 06 May 2014 | Published: 28 Feb 2014

IBM

Personalization Driving E-Commerce
sponsored by Limelight Networks, Inc.
EGUIDE: Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.
Posted: 28 Jan 2013 | Published: 28 Jan 2013

Limelight Networks, Inc.
 
 
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