Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution?
This video talks about Dragon Medical Mobile Recorder and the results of a pilot study at Kaiser Permanente NW. Despite limited testing, the software has become incredibly popular with many more doctors asking to use it.
This exclusive white paper examines how your peers are adopting UC solutions, including which solutions can satisfy your specific needs best and what direction the overall market is heading in.
Access this white paper to uncover the key elements of a software End User License Agreements (EULA) audit. Click through to explore 5 ways software asset management (SAM) can help you ensure compliance.
Ad hoc, standalone applications have a tough time keeping up with the requirements of business growth. This resource examines key benefits you can realize by moving your business software to the cloud.
Take a look at this exclusive white paper to find out how you can utilize key factors of migration from GroupWise to Office 365, to propel yourself through a successful transition process.
This exclusive case study discusses the set of solutions that a global consulting organization was able to use to revamp their IT environment and take full advantage of their mobile workforce.
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