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WHITE PAPER: This comprehensive white paper discusses the tools you need for assessing the health of your organization’s IT in real-time. Read on to discover how predictive analytics plus real-time service models are combined for powerful metric abilities for analyzing and preventing IT disasters.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: A successful business is based on continuity. This resource presents three key elements that you must consider with your business continuity landscape including crisis management, IT recovery, and business recovery. Inside, discover a holistic approach to managing and integrating these three stages of recovery.

Posted: 14 Mar 2012 | Published: 14 Mar 2012

WHITE PAPER: When planning for cloud adoption, there are many factors you must consider. This white paper discusses the strategy one of your peers is utilizing for a successful cloud migration. Discover key components to consider during the move and gain insights on how to ensure a smooth transition.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

WHITE PAPER: Oracle’s Sun SPARC Enterprise M-Series servers, Oracle® Solaris, Oracle Solaris Cluster, and educational and professional services from Oracle can help organizations maximize the availability of business-critical IT services. Continue reading to learn more.

Posted: 12 Mar 2012 | Published: 12 Mar 2012

WHITE PAPER: Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.

Posted: 23 Nov 2011 | Published: 23 Nov 2011

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Modern software infrastructure must keep up with today’s changing business needs. As a business grows, its middleware must be flexible, and cost-efficient. Inside, learn about a modern middleware infrastructure foundation able to improve the agility and intelligence of business applications while maximizing IT efficiency and lowering costs.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WHITE PAPER: Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.

Posted: 01 Dec 2011 | Published: 01 Dec 2011

WHITE PAPER: Access the resource to discover the 5 stages of an effective IT risk mitigation program, the 5 components of efficiently managing IT risks and 5 questions to ponder when assessing risk solutions.

Posted: 04 May 2012 | Published: 04 May 2012