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An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An Overview of the Enterprise Service Desk Vendor Landscape
sponsored by IBM
WHITE PAPER: This report is intended for CIOs seeking to select a solution for enterprise service desk, and designed for enterprises in which service desk use cases may include seamless movement between on-demand and on-premise. Access this research to reevaluate and help your organization understand what's new in the enterprise service desk market.
Posted: 15 Sep 2015 | Published: 31 Dec 2013


An Upgrade Path to Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
Posted: 17 Mar 2015 | Published: 01 Jan 2015


Be Your Own Chief Cloud Officer with Service-Centric IT
sponsored by Dell, Inc.
WHITE PAPER: Cloud technology puts you at the center of business transformation. In this white paper, you will learn how to transition your organization from infrastructure-centric to service-centric IT with first-rate cloud solutions to improve agility, service levels, and user experience.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Dell, Inc.

Become a Strategic Enabler of Digital Business
sponsored by Unisys
WHITE PAPER: This white paper discusses the capabilities of an ITSM platform designed for today's business environment.
Posted: 24 Aug 2015 | Published: 31 Jul 2015


Building Recurring Revenue as a Service Provider in 2014
sponsored by Solarwinds N-able
WHITE PAPER: This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

Solarwinds N-able

Burning Dollars: Top Five Trends in US Telecom Spending
sponsored by Dimension Data
WHITE PAPER: Find the top 5 trends in US telecom spending, including statistics concerning the effect of mobile devices and consumerization of IT on telecom operations.
Posted: 05 Jun 2013 | Published: 05 Jun 2013

Dimension Data

Business Continuity: A Growing Opportunity in a Digitalized World
sponsored by Carbonite
WHITE PAPER: This white paper explores the four common challenges channel partners are facing and offers strategies to overcome them and take advantage of market opportunities.
Posted: 10 Apr 2015 | Published: 05 Nov 2014


Business Value of Managed Services
sponsored by IBM
WHITE PAPER: This white paper outlines the business value of managed services. Read on to learn about the results companies see when switching to managed services.
Posted: 01 Sep 2015 | Published: 01 Sep 2015


Can We Manage and Deliver the Services Needed… Where, When and How Our Users Need Them?
sponsored by CA Technologies.
WHITE PAPER: In this resource learn about a service management service with offerings that are defined from a top-down, business perspective to meet the needs of the enterprise.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

CA Technologies.

Capturing Opportunity in a World of Dynamic Security Threats
sponsored by Webroot
WHITE PAPER: This white paper discusses the opportunity that today's cybersecurity challenges present to solution providers and explains why finding the right security partner is essential for capitalizing on it.
Posted: 28 Aug 2015 | Published: 28 Aug 2015


Case Study: Improving Customer Satisfaction with Enhanced Service Management
sponsored by Unisys
WHITE PAPER: This white paper describes how a telecommunications company obtained a more efficient method of service management that enabled the business to expand.
Posted: 24 Aug 2015 | Published: 24 Aug 2015


ASG-Discovery and Dependency Mapping (ASG-DDM)
sponsored by ASG Software Solutions
WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: 23 Feb 2010 | Published: 23 Feb 2010

ASG Software Solutions

Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change Console
sponsored by Oracle Corporation
WHITE PAPER: This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: 10 Sep 2009 | Published: 16 Oct 2008

Oracle Corporation

Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Nimsoft, Inc.

Best Practices in Protecting the Technology Systems Revolutionizing Healthcare
sponsored by Emerson Network Power
WHITE PAPER: With technology infiltrating every aspect of healthcare, traditional approaches to power protection no longer suffice. This paper introduces a new hospital power protection model that leverages technologies and best practices forged in the data center.
Posted: 08 Aug 2013 | Published: 07 Jul 2009

Emerson Network Power

Beyond Passwords: Protect the mobile enterprise with smarter security solutions
sponsored by IBM
WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond.
Posted: 09 Oct 2014 | Published: 30 Sep 2013


BI for Small and Mid-sized Businesses
sponsored by LogiXML
WHITE PAPER: This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.
Posted: 08 Oct 2009 | Published: 08 Oct 2009


Billing System Perspective: Convergence in Telecommunication
sponsored by Comarch Telecommunications
WHITE PAPER: To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs.
Posted: 20 Jun 2008 | Published: 01 Jan 2007

Comarch Telecommunications

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013


Building Your Business Case for Best-Practice IT Services Delivery
sponsored by Oracle Corporation
WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
Posted: 29 Mar 2010 | Published: 15 Jun 2009

Oracle Corporation

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013


Can a Technology Service Provider Really Enable Your Business Success?
sponsored by All Covered
WHITE PAPER: Technology service providers address IT challenges by providing technical oversight, IT accountability and continuity within the infrastructure. Learn how partnering with a technology service provider can satisfy the IT needs of your business.
Posted: 04 Sep 2007 | Published: 28 Aug 2007

All Covered

Capturing the Potential of the Cloud 
sponsored by IBM
WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.
Posted: 13 Oct 2010 | Published: 15 Sep 2010

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