PRM Software

WHITE PAPER: Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.

Posted: 11 Feb 2013 | Published: 11 Feb 2013

WHITE PAPER: This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

Posted: 26 Dec 2012 | Published: 30 Nov 2012

WHITE PAPER: In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.

Posted: 20 Feb 2013 | Published: 20 Feb 2013

WHITE PAPER: In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WHITE PAPER: In this white paper, explore the four levels of DevOps -- transparency, reuse, reporting, and review -- and discover how they can expand and improve upon your software development and production processes.

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER: Access this resource to learn about a leading IT Asset Management solution that enables IT departments to consolidate legacy systems and automate asset lifecycles easily with a single system.

Posted: 20 Nov 2012 | Published: 20 Nov 2012

WHITE PAPER: Read this exclusive interactive white paper that uncovers Oracle's new cloud tool that helps build, deploy and operate enterprise clouds.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

WHITE PAPER: This white paper describes a tested and validated storage solution for a 3000 mailbox Exchange 2007 environment with Single Copy Cluster in a high availability clustering mechanism based on the Microsoft Cluster Service shared storage.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: This document provides information on Dell's PowerVault MD3000i Plus MD1000 storage solution for Microsoft Exchange Server 2007, based on Microsoft Exchange Solution Reviewed Program (ESRP) Storage program.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.

Posted: 13 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: This white paper provides an architectural overview and configuration guidelines for deploying Microsoft SQL Server 2005 x64 SP2 with Microsoft Windows Server® 2008 x64 Enterprise or Standard Edition on Dell PowerEdge servers with Dell PowerVault.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI.

Posted: 17 Aug 2009 | Published: 11 Jun 2009

WHITE PAPER: Access this white paper to learn how software escrow agreements can be a critical tool to help ensure application continuity within your business continuity plan.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: The Office SharePoint Server 2007 document management solution is uniquely positioned to help your organization succeed with its document management goals. With Sharepoint you can extend document management capabilities to all employees, improving compliance with enterprise standards and delivering value to the business.

Posted: 17 Apr 2009 | Published: 01 Aug 2007

WHITE PAPER: This white paper focuses on the business benefits that can be achieved by consolidating and virtualizing environments with Oracle’s Sun SPARC Enterprise M-Series servers. Consolidation project examples that demonstrate potential savings are also included.

Posted: 01 Oct 2010 | Published: 03 May 2010

WHITE PAPER: Maximizing the performance of enterprise applications can be critical to gaining the types of operational efficiencies. Servers, storage devices, operating systems, and database engines all contribute to the effectiveness of a solution. Read this paper to learn more about Oracle's Sun SPARC Enterprise M-Series servers.

Posted: 05 Oct 2010 | Published: 19 May 2010

WHITE PAPER: This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts.

Posted: 30 Jul 2008 | Published: 01 Mar 2008

WHITE PAPER: Many IT pros are eager to get started with their Windows 7 rollouts, but not sure which software to use in the process. This article reviews one OS deployment/client management tool and examines its pros, cons, and key features.

Posted: 08 Aug 2011 | Published: 08 Aug 2011

WHITE PAPER: Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.

Posted: 10 Oct 2011 | Published: 10 Oct 2011

WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.

Posted: 06 Oct 2008 | Published: 03 Oct 2008

WHITE PAPER: This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively.

Posted: 13 Mar 2008 | Published: 01 Aug 2007

WHITE PAPER: This white paper provides an introduction to the EMC Isilon OneFS operating system, the foundation of the Isilon scale-out storage platform. In this paper, you'll learn about the benefits of storage scaling and gain an overview of the architecture of this platform.

Posted: 12 Dec 2011 | Published: 01 Apr 2011

WHITE PAPER: By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.

Posted: 02 Sep 2010 | Published: 02 Sep 2010

WHITE PAPER: Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

Posted: 27 Apr 2009 | Published: 27 Apr 2009