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May 21, 2013

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10 Tips for Keeping Control of Online Meetings sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings. Posted: 01 Feb 2013 \| Published: 28 Jan 2013 TOPICS: CIOs \| Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Software \| Communications Systems \| Teleconferences \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Web 2.0 \| Web Conferences

A Small Business Guide to Unified Communications sponsored by Channel Transformation Alliance WHITE PAPER: Uncover the fundamental challenges SMBs today encounter and learn how UC can help your SMB be more successful. In addition, view a number of best practice recommendations for evaluating potential UC systems. Posted: 16 May 2013 \| Published: 30 Dec 2011 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Instant Messaging \| IP Telephony \| Mobile Workers \| ROI \| Small Businesses \| SMBs \| TCO \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Web Conferences

A Structured Approach to Deploying Communications Endpoints in Enterprise sponsored by Channel Transformation Alliance WHITE PAPER: Uncover the four phases of a successful communications endpoint implementation and review considerations to keep in mind before, during, and after the deployment process. Posted: 15 May 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Interoperability \| Laptop Computers \| Mobile Workers \| ROI \| Smart Phones \| Tablet PC \| Telephones \| Unified Messaging

Accelerate the delivery of modern applications sponsored by Hewlett-Packard Limited WHITE PAPER: An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts. Posted: 02 Mar 2012 \| Published: 02 Mar 2012 TOPICS: Application Infrastructure \| Application Portfolio Management \| Applications Management \| IT Infrastructure \| IT Management \| IT Systems \| Software Migration \| Software Project Management \| Software Upgrades

Amplify Teams: Amplify collective effort. Dramatically improve performance sponsored by Siemens Enterprise Communications WHITE PAPER: Uncover the key pillars and technologies available today that can help dramatically improve team performance within your dispersed enterprise. Posted: 03 Apr 2013 \| Published: 31 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Mobile Workers \| Real Time Conferencing Software \| Remote Users \| Unified Messaging \| Videoconferences

An Executive Guide to Video Collaboration sponsored by Avaya WHITE PAPER: Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for. Posted: 08 Feb 2013 \| Published: 31 Dec 2012 TOPICS: Communications Systems \| Contact Centers \| Customer Service \| Mobile Workers \| Remote Users \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Are you a Collaborative Leader? sponsored by Citrix Online Go To Meeting WHITE PAPER: This Harvard Business white paper examines the new collaborative leader, drawing on examples from many successful CEOs to showcase the power of company-wide collaboration. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: CEOs \| CIOs \| Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Software \| Communications Systems \| Executive Management \| Executive Training \| Social Computing \| Social Networking

At -a- Glance: HP Enterprise Cloud Services - Collaboration sponsored by Hewlett-Packard Company WHITE PAPER: This brief white paper demonstrates how moving Microsoft SharePoint to a private cloud can increase flexibility and scalability while handling enterprise-level requirements for security, compliance and control. Posted: 27 Dec 2012 \| Published: 17 Dec 2012 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Social Computing \| Social Networking

At-a-Glance - Enterprise Cloud Services–Private Cloud Updated Infrastructure Access Ensures Greater Flexibility sponsored by Hewlett-Packard Limited WHITE PAPER: This brief paper explains how moving to the cloud can help ease the cumbersome task of infrastructure implementation and maintenance by providing improved agility, flexibility, productivity and more. Posted: 16 Aug 2012 \| Published: 16 Aug 2012 TOPICS: Cloud Computing \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| Infrastructure Services \| IT Management \| IT Systems

AVST Corporate Overview: Delivering Interoperable UC to Organizations of All Shapes and Sizes sponsored by AVST WHITE PAPER: Uncover the multiple next-generation unified communications solutions available that can help boost and increase productivity without resorting to the "rip and replace" model. Posted: 04 Apr 2013 \| Published: 31 Oct 2012 TOPICS: Call Centers \| Collaboration \| Communications Systems \| Communicator (Software) \| Contact Centers \| Email \| IP PBX \| Mobile Workers \| PBX \| Private Cloud \| Private cloud computing \| Software as a Service \| Unified Messaging \| Unified Messaging Systems \| Voice Mail Services \| Voice Mail Software

Back to the Future: The Hybrid Organisation: People sponsored by ComputerWeekly.com WHITE PAPER: This ‘thought paper’ draws a parallel between young people in the 1960s and 1970s, the group that became known as the baby boomer generation and young people of today, often termed Generation Y or Digital Natives. Posted: 24 Oct 2011 \| Published: 15 Jun 2010 TOPICS: Communications Systems

Beyond Business as Usual: The Mega Shift Toward Social Communications sponsored by IBM WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide. Posted: 09 Apr 2013 \| Published: 02 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Content Management \| Information Management \| Mobile Workers \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| VoIP

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: "Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business." Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Service Management \| CIOs \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Building a Cisco Certification Lab sponsored by Global Knowledge WHITE PAPER: Access this informative resource to discover how to build a certification lab environment to deliver hands-on experience to the workers you're training. Posted: 08 Oct 2012 \| Published: 08 Oct 2012 TOPICS: IT Best Practices \| IT Management \| IT Managers \| IT Systems \| Training \| Training and Educational Services

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 11 Aug 2011 \| Published: 11 Aug 2011 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Accelerate the delivery of modern applications sponsored by Hewlett-Packard Company WHITE PAPER: An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts. Posted: 28 Dec 2011 \| Published: 30 Sep 2011 TOPICS: Application Infrastructure \| Application Portfolio Management \| Applications Management \| IT Infrastructure \| IT Management \| IT Systems \| Portfolio Management (IT Management) \| Software Migration \| Software Project Management \| Software Upgrades

Accelerating Unified Communications With an Enterprisewide Architecture sponsored by Avaya WHITE PAPER: To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized. Posted: 22 Sep 2011 \| Published: 22 Sep 2011 TOPICS: Architectures \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IT Infrastructure \| IT Systems \| Network Architectures \| Network Best Practices \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| Productivity \| VoIP

Achieving New Productivity Gains Through Unified Communications and Collaboration Solutions sponsored by HP & Intel® WHITE PAPER: The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more. Posted: 20 Sep 2010 \| Published: 20 Sep 2010 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

Admiral Group ensures superb performance and scalability sponsored by IBM WHITE PAPER: Read this white paper to learn how one growing organization leveraged an advanced platform to scale and meet increasing demands. Discover how they were able to improve the overall performance of their systems, enabling them to cut costs and respond quicker to changing requirements. Posted: 06 Jun 2012 \| Published: 30 Jun 2011 TOPICS: Cloud Computing \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems \| Server Provisioning \| Server Virtualization \| Systems Management

Are You Ready for Cloud-Based HD Video Collaboration? sponsored by LifeSize WHITE PAPER: At last, HD video collaboration has become inexpensive enough and easy enough for just about any business to use. Posted: 27 Sep 2011 \| Published: 27 Sep 2011 TOPICS: Cloud Computing \| Cloud Management \| Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Networking \| Unified Messaging \| Video Services \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Beyond Job Scheduling:The Road To Enterprise Process Automation sponsored by UC4 Software, Inc WHITE PAPER: This white paper demonstrates the ever-increasing value of enterprise process automation and outlines a set of requirements for truly achieving it. Posted: 11 Aug 2011 \| Published: 31 Dec 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Enterprise Systems \| IT Infrastructure \| IT Systems

BI for Small and Mid-sized Businesses sponsored by LogiXML WHITE PAPER: This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal. Posted: 08 Oct 2009 \| Published: 08 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| IT Services \| IT Systems \| Licensing \| Model Driven Architecture \| Small Businesses \| SMBs

Bring Unified Communications to Life with Seamless Video Interoperability sponsored by Polycom, Inc. WHITE PAPER: This white paper discusses the video solutions available today and provide a snapshot of the current video market. Posted: 18 Oct 2011 \| Published: 18 Oct 2011 TOPICS: Collaboration \| Communications Networks \| Communications Systems \| IP \| IP Networks \| IP Videoconferences \| Network Management \| Networking \| Videoconferences \| Videoconferencing Standards

Broadband Household Segmentation: The Impact on Service Provider Consumer Applications Strategies sponsored by Alcatel WHITE PAPER: This paper details a recent survey of North American households currently subscribed to broadband internet access. Read this paper to better understand attitudes and behaviors that will drive the adoption of next-gen broadband applications and serv... Posted: 16 Oct 2006 \| Published: 01 Sep 2006 TOPICS: Broadband Telecommunications Services \| Communications Systems \| Entertainment Services \| ISP \| NGN \| Telecommunications Industry \| Telecommunications Service Providers \| Wireless Services

Business-Model-Driven Data Warehousing: Keeping Data Warehouses Connected to Your Business sponsored by Kalido WHITE PAPER: This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence. Posted: 04 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Architectures \| Business Models \| Business Performance Management \| Communications Systems \| Data Modeling \| Data Warehouses \| Enterprise \| Master Data Management

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