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WFM Multimedia (View All Report Types)
 
Deliver Upon Customers' Ever-Growing Expectations
sponsored by Genesys
VIDEO: Using one man's adventures in online automotive shopping as an example, you'll explore ways to build exceptional customer relationships across all phases of their omnichannel journey.
Posted: 13 Jun 2016 | Premiered: 13 Jun 2016

Genesys

Solving Today's Top Customer Service Demands Across Channels
sponsored by Dimension Data
VIDEO: Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.
Posted: 03 May 2016 | Premiered: 08 Dec 2015

Dimension Data

Take the First Steps Toward Effective SIAM
sponsored by ServiceNow
VIDEO: In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.
Posted: 26 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

Data Center Thermal Management Services: A Brief Video
sponsored by Emerson
VIDEO: As energy prices continue to soar, data center managers explore each avenue for reducing energy consumption and cutting costs. Tune into this brief video to strategize your data center thermal management and discover if your IT admins should utilize indirect evaporative freecooling and adiabatic freecooling in your mission-critical facility.
Posted: 10 Jun 2016 | Premiered: 29 Jan 2015

Emerson

CapEx vs OpEx: Discovering Emerging Server and Storage Savings Options
sponsored by Curvature
WEBCAST: Tune into this webinar to examine several alternative server strategies to help maximize capacity of your servers and storage while staying within IT budget. Access now to discover smarter capacity planning for your data center, buying for CapEx versus OpEx, and more.
Posted: 01 Jun 2016 | Premiered: Mar 22, 2016

Curvature

Webcast: Ongoing Management of Data Gravity
sponsored by Equinix and Datapipe
WEBCAST: With IT staff overworked, business leaders will sometimes go around protocol and seek 3rd party apps to keep their customers satisfied. However, this practice encourages app sprawl making it harder to manage your hybrid cloud environment. Watch part 3 of Croteau's presentation to see how to manage hybrid cloud and control app sprawl.
Posted: 14 Jul 2016 | Premiered: Jun 27, 2016

Equinix and Datapipe

Proactively Prevent Problems with IT, Apps, and Systems
sponsored by TechData & IBM
WEBCAST: This webcast discusses proactive, preventive support for applications, services, and systems. Learn how to get operational health reports in order to prevent and detect issues, speed problem resolution, and avoid unexpected downtime.
Posted: 23 Feb 2016 | Premiered: Feb 23, 2016

TechData & IBM

Top 5 Best Practices for Delivering Customer Service
sponsored by Oracle Corporation
WEBCAST: Better customer service has brought companies as much as 1000% ROI. Learn the crucial principles of modern service.
Posted: 28 Jan 2016 | Premiered: Jan 28, 2016

TOPICS:  IT Management
Oracle Corporation

Why a Remote Branch Office Isn't a Data Center
sponsored by Riverbed Technology, Inc.
WEBCAST: Data center tech is being pushed on ROBOs. Learn why this is a bad idea for security and productivity.
Posted: 08 Mar 2016 | Premiered: Mar 9, 2016

TOPICS:  IT Management
Riverbed Technology, Inc.

Bimodal IT: A New Philosophy for IT Service Delivery pt 3
sponsored by VMware
WEBCAST: In this feature webcast, Brien Posey, freelance technical writer and 14-time Microsoft MVP award winner, offers 3 best practices for implementing Bimodal IT. Tune into this webcast to gain expert insight on choosing the solution that will help you overcome the challenges that come along with Bimodal IT.
Posted: 12 Jul 2016 | Premiered: Jan 1, 2016

VMware
 
 
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