5 Ways to Improve Customer Service in A Down Economy
| sponsored by OpenSpan
PODCAST:
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
Posted: 19 Sep 2008 | Premiered: 18 Sep 2008
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Essential Email Reporting Made Easy
| sponsored by Sirana Software
WEBCAST:
View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
Posted: 28 Aug 2008 | Premiered: Available On Demand
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The Benefits Of Virtualizing Citrix XenApp With Citrix XenServer
| sponsored by Citrix
PODCAST:
Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: 20 Aug 2008 | Premiered: 20 Aug 2008
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Increase First Contact Resolution: The Key to Superior Support
| sponsored by Citrix Online - GotoAssist
WEBCAST:
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
| sponsored by Citrix Online - GotoAssist
WEBCAST:
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: 02 Jul 2008 | Premiered: Available On Demand
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Just MASH Marketing: The Customer Reference Mashup
| sponsored by SERENA Software, Inc.
WEBCAST:
Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: 01 Jul 2008 | Premiered: Available On Demand
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Using Real-Time Information to Improve Contact Center Performance
| sponsored by Genesys
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
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Reality check: Application Benchmarking & QoE
| sponsored by Fluke Networks
PODCAST:
In this podcast, network management expert Dennis Drogseth answers some 'Fact or Fiction' questions, focusing on application benchmarking and quality of experience.
Posted: 18 Apr 2008 | Premiered: 18 Apr 2008, 09:00 EDT (13:00 GMT)
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Numara® FootPrints 8: Service Management that Serves the Business
| sponsored by Numara Software
WEBCAST:
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: 28 Mar 2008 | Premiered: Available On Demand
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Lighting Company Secures Critical Business Information with Cisco's Unified Communications
| sponsored by Cisco Systems, Inc.
WEBCAST:
Kichler Lightning enlists Cisco® Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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How to Foster Innovation in Your Company, Part Two
| sponsored by Cisco Systems, Inc.
WEBCAST:
Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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How to Provide World-Class Customer Service in Small and Midsized Businesses
| sponsored by Cisco Systems, Inc.
WEBCAST:
Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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Know Your Roles: Log Monitoring at the Application Level
| sponsored by ArcSight, Inc.
WEBCAST:
Does your company have hundreds of user roles accessing multiple systems and generating millions of events per day? This webcast explains why you should have a monitoring system in place to catch risky events across multiple systems and devices.
Posted: 24 Jan 2008 | Premiered: Available On Demand
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SOA Management: Myth or Reality? A Live Analyst Debate from the Harvard Club
| sponsored by Tidal Software
PODCAST:
In front of a live audience at the Harvard Club of Boston, SOA experts Jason Bloomberg, Managing Partner of ZapThink, and Dana Gardner, President and Principal Analyst of Interarbor Solutions explored and debated the impact of SOA on IT Management.
Posted: 20 Nov 2007 | Premiered: 14 Sep 2007
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