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| Dec 3, 2009 |
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BPM 101: What Is Business Performance Management and What Are the Benefits?
sponsored by SearchCRM
WEBCAST:
This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: 20 Nov 2005
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Dells OpenManage Software Demo
sponsored by Dell and Symantec
VIDEO:
Watch this demo to get an overview of the Dell OpenManage systems management solution. This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space.
Posted: 25 Sep 2009 | Premiered: 25 Sep 2009
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The Dell Management Console: Systems Management Simplified
sponsored by Dell and Symantec
VIDEO:
Check out this short video to hear about the Dell Management Console.
Posted: 29 Sep 2009 | Premiered: 29 Sep 2009
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CTI (COMPUTER TELEPHONY INTEGRATION) DEFINITION (continued):
phone calls (in which case you can think of your computer as your personal call center).CTI applications provide the ability to do one or more of the following:Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.Recognize a voice, either for authentication or for message forwardingUsing live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)Provide interactive voice response (IVR) to callersMatch the number of a caller
CTI (Computer Telephony Integration) definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary
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