IT Management  >   Systems Design and Development  >   Systems Implementation  >   Systems Integration  >  

CTI (Computer Telephony Integration)

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: Computer Telephony Integration, Computer Telephone Integration, Computer-Telephony Integration, Telephone Computer Integration, Integration, Computer Telephony
DEFINITION: CTI ( computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling. It's also sometimes used to describe the ability to use your personal computer to initiate and manage  … 
Definition continues below.
CTI (Computer Telephony Integration) Multimedia (View All Report Types)
1 - 25 of 210 Matches Previous Page  |  Next Page
5 Ways to Cut Costs While Improving Mobile Collaboration
sponsored by BlackBerry
WEBCAST: How can companies invest in enterprise mobility to boost collaboration, when they're simultaneously exploring ways to reduce costs? This webcast explores five key areas where businesses can optimize their IT spending. Unlock strategies that will help you cut costs while improving mobile collaboration productivity.
Posted: 13 Jul 2015 | Premiered: Jul 13, 2015


Any Device, Any User, Always Secure: Adding Macs and Mobile Devices to Your Existing Management Infrastructure
sponsored by Centrify Corporation
WEBCAST: Can workers really use their device of choice while still allowing IT to manage the device and secure the way users access corporate resources and applications? In this webcast, guest speaker IDC analyst Peter Linstrom will explore these needs as well as trends in how the marketplace is addressing these challenges.
Posted: 05 Nov 2015 | Premiered: Apr 2, 2015

Centrify Corporation

Applying the Top 20 Critical Security Controls to the Cloud
sponsored by CloudPassage
WEBCAST: This webcast discusses how enterprises can apply the 20 Critical Security Controls for Effective Cyber Defense, a list of best practices for IT security, to the new reality of cloud-based or virtualized infrastructures.
Posted: 06 Feb 2015 | Premiered: Feb 6, 2015


At the Heart of Cardiovascular Care: Leveraging IT to Help Enhance Patient Care
sponsored by GE Healthcare
WEBCAST: In this video, medical experts discuss the role of IT in cardiovascular care as an enabler of medicine in terms of patient management, cost containment, workflow, best practices, and reporting. They address the challenges IT faces as well as their future goals.
Posted: 06 Apr 2015 | Premiered: Feb 25, 2015

GE Healthcare

Avoiding the Headlines: 5 Critical Security Practices to Implement Now
sponsored by CloudPassage
VIDEO: Inside this webinar, join Adrian Sanabria, Senior Security Analyst at 451 Research, and Amrit Williams, CTO of CloudPassage to learn five best practices to put in place in order to avoid a security breach within your organization.
Posted: 24 Apr 2015 | Premiered: 24 Apr 2015


BPM 101: What Is Business Performance Management and What Are the Benefits?
sponsored by SearchCRM
WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: May 4, 2005


Brian Madden and John Gobron Talk Virtualization in Healthcare
sponsored by Aventura
WEBCAST: In this webcast, independent analyst and blogger Brian Madden hosts as he discusses VDI and desktop virtualization with healthcare technology provider CEO John Gobron. Tune in and you'll also learn how to apply situational awareness to virtualized environments.
Posted: 14 Oct 2015 | Premiered: Oct 14, 2015


Bridging the Gap between Facilities and IT with StruxureWare
sponsored by Schneider Electric
VIDEO: Keep your finger on the pulse on one or many data centres through StrxureWare from Schneider electric. Monitor the facilities and stay updated on the mechanical and electrical utilizations via an easy to navigate dashboard.
Posted: 05 Nov 2014 | Premiered: 03 Jul 2013

Schneider Electric

Building an IT Infrastructure for SAP HANA with Dell and Red Hat
sponsored by Red Hat, Dell and SAP
WEBCAST: In this resource, gain ideas on how you can design a solid IT infrastructure that supports both analytical and transactional processes; reduce costs associated with keeping your IT "lights on;" react faster to business insights; simplify app and data processing routines; and more.
Posted: 12 Aug 2015 | Premiered: Jul 31, 2015

Red Hat, Dell and SAP

Business Transformation is needed for the New Style of IT
sponsored by Hewlett-Packard Enterprise
WEBCAST: In this on-demand video, learn how you can embrace a new style of IT by transforming your business and its processes with the right technology partner.
Posted: 11 Feb 2014 | Premiered: Nov 18, 2013

Hewlett-Packard Enterprise

3 Tips for Planning Data Center Transformation
sponsored by HP
VIDEO: To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.
Posted: 12 Oct 2011 | Premiered: 11 Oct 2011


8 Common Mistakes of Windows 7 Migration
sponsored by Dell, Inc.
WEBCAST: Join this interactive webcast to learn more about:• Common mistakes that people make during the OS migration project • How Dell overcame mistakes we made during our migration • How Dell helped other companies overcome common mistakes • Goodness that came out of the migration program
Posted: 15 Apr 2011 | Premiered: Apr 27, 2011, 12:00 EDT (16:00 GMT)

Dell, Inc.

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013


Active Administrator™, Version 5.6.1
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE: Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
Posted: 01 Jan 2011 | Premiered: 29 Dec 2010

ScriptLogic Corporation

Application Release Automation: An Introduction
sponsored by UC4 Software, Inc
VIDEO: Application release can be very complex and challenging due the manual efforts involved. Automating this process can free up IT staff, cut costs, and accelerate release cycles. This brief video introduces application release automation, a new technology that takes care of the whole package, including planning, deploying, monitoring and more.
Posted: 02 Apr 2012 | Premiered: 31 Jan 2012

UC4 Software, Inc

Application Transformation – evolution or revolution?
sponsored by Hewlett Packard Enterprise
WEBCAST: With a variety of new application transformation solutions, businesses are attempting to bring together cloud, mobile and collaborative technologies to expand reach, enhance customer engagement, and drive bigger revenues. Access this video for more on the application transformation evolution and how it can affect your business and its success.
Posted: 02 Jul 2012 | Premiered: Jul 2, 2012

Hewlett Packard Enterprise

Applied Analytics — Turning Data into Answers
sponsored by Virtual Instruments
VIDEO: Watch this informative video now to find out how one industry-leading tool utilizes analytics to turn data into answers – all in real-time.
Posted: 10 Jun 2014 | Premiered: 10 Jun 2014

Virtual Instruments

Automotive Repair Shop Increases Productivity and Improves Customer Service
sponsored by Cisco Systems, Inc.
VIDEOCAST: In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400.
Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

Cisco Systems, Inc.

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014


Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014


Bringing Personalized Financial Services to Farmers
sponsored by Cisco Systems, Inc.
VIDEOCAST: In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
Posted: 26 Jun 2008 | Premiered: Jun 26, 2008

Cisco Systems, Inc.

BSR Podcast: Obamacare, the Cloud's impact and more
sponsored by CA Technologies.
PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out.
Posted: 09 Jan 2014 | Premiered: Nov 20, 2013

CA Technologies.

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Building Strong Client Relationships in North East Scotland and the UK
sponsored by Autotask Corporation
VIDEO: This brief video covers a solution that can integrate all of your internal systems and how that can help your business.
Posted: 30 Jan 2014 | Premiered: 30 Jan 2014

Autotask Corporation

Business Process Management and Enterprise Architecture for Better Business Outcomes
sponsored by IBM
WEBCAST: This webcast explores how WebSphere and IBM Rational work together to help businesses achieve strategic objectives with reduced risk and cost and also for translating business vision and strategy into architectural change.
Posted: 16 Jun 2010 | Premiered: Jun 24, 2010, 12:00 EDT (16:00 GMT)

1 - 25 of 210 Matches Previous Page    1 2 3 4    Next Page
CTI (COMPUTER TELEPHONY INTEGRATION) DEFINITION (continued): …  phone calls (in which case you can think of your computer as your personal call center).CTI applications provide the ability to do one or more of the following:Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.Recognize a voice, either for authentication or for message forwardingUsing live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)Provide interactive voice response (IVR) to callersMatch the number of a caller … 
CTI (Computer Telephony Integration) definition sponsored by, powered by an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement