ALSO CALLED: Computer Telephony Integration, Computer Telephone Integration, Computer-Telephony Integration, Telephone Computer Integration, Integration, and Computer Telephony DEFINITION: CTI ( computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're
… Definition continues below.
Add CTI-(Computer-Telephony-Integration) to your RSS Reader:
CTI (COMPUTER TELEPHONY INTEGRATION) DEFINITION (continued): … calling. It's also sometimes used to describe the ability to use your personal computer to initiate and manage phone calls (in which case you can think of your computer as your personal call center).
CTI applications provide the ability to do one or more of the following:
Authenticate callers. Using one of several standard methods, the telephone number of the caller can be screened against a database.
Recognize a voice, either for authentication or for message forwarding
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
technology-specific Web sites, events and magazines
Free Newsletters
