A Breakthrough Approach for Efficient IT Service Delivery
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The state of medical device security
By: Cybellum
Type: Research Content
Modern medical devices are evolving rapidly. But with the adoption of increasingly software-driven approaches, staying ahead of cyberthreats has become even more challenging.
This report presents the findings of a survey conducted with the aid of 150 full-time employees from the medical device manufacturing industry in order to gain a better understanding of the state of medical devices.
Read on to unlock the full scope of the findings.
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Defending donor data against third-party risk
By: ARG, Inc.
Type: Case Study
With more than $150 million in revenue, a large philanthropic organization must effectively secure their donors’ data, which requires defending against third-party risk.
So, the organization set out to augment their security stance. But how? By employing the expertise of a partner.
Download this case study to learn about the partner that enabled the business to boost security and donor confidence.
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An inside look at AstraZeneca’s IT
By: Morpheus Data
Type: Case Study
AstraZeneca operates one of the most robust hybrid IT environments in the bio-pharmaceutical industry—however, in an industry where speed is everything, their growing technology bottlenecks were holding them back.
In this case study, learn how AstraZeneca quickly deployed hybrid cloud automation, provisioned apps 150x faster with self-service, and turned central IT into a business enabler.
Read the study here.
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Computer Weekly – 20 July 2021: Ripe for change – mixing digital innovation with traditional winemaking
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we find out how global winemaker Concha y Toro uses the latest tech to enhance 150-year old traditional processes. Pharma giant GSK explains how an API strategy is changing its business model. And we talk to retailers using video technology to bridge the gap between in-store and online selling. Read the issue now.
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Can a tiny, wearable device help save lives and potentially $Billions?
By: Smith + Nephew
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After more than 18-million hours on more than 150,000 hospitalized patients, independent analyses show the LEAF Patient Monitoring System helps prevent painful and life-threatening pressure injuries. Discover how many lives, and dollars, can be spent by investing in LEAF in this white paper.
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Build a better webinar: Content brainstorming
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
Editorial planning and content brainstorming can be an ever-present stressor when it comes to creating and growing a successful webinar program. Maybe your team has too many content ideas, or too few. Either way, how can you pull everything into something actionable? Tune into this webinar to learn more.
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Focus: how to avoid being hit by ransomware
By: TechTarget ComputerWeekly.com
Type: eGuide
In this special report, we analyse the risks of ransomware and provide the latest best practice advice on how to protect your organisation from this fast-growing form of malicious software.
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Global ransomware attack is a security wake-up call
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
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A Computer Weekly Buyer's Guide to Datacentre Management
By: TechTarget ComputerWeekly.com
Type: eBook
Only 31% of IT decision-makers surveyed said that they had a repeatable, optimised or managed strategy in place. Take a look at this vendor-neutral buyer's guide to see how the experts are predicting cloud computing will impact your data center in the next 3 years.
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Practical examples of how DCIM can make colocation data centers competitive
By: Schneider Electric
Type: White Paper
In this white paper, discover practical examples of how modern commercial DCIM software can make colocation data center operations more competitive by improving resiliency, security, sustainability, transparency, and more.
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Your expert guide to data protection strategy: backup, replication, snapshots and virtualisation
By: TechTarget ComputerWeekly.com
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We walk you from the basics of backup methods to the pros and cons of different ways of protecting data and key issues in virtual machine backup.
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Making multi-tenant colocation data centers more competitive
By: Schneider Electric
Type: White Paper
In this white paper, explore practical examples of how modern commercial DCIM software makes colocation data center operations more competitive by improving resiliency, security, environmental sustainability, transparency, and operational efficiency.
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5 new metrics for environmental sustainability you need to know
By: Schneider Electric
Type: eBook
To find out how your organization can improve both the accuracy of your sustainability tracking in the data center and the utility of your ESG reports, download this essential guide to environmental sustainability metrics.
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Data center convergence's storage benefits
By: IBM
Type: eGuide
Large data centers are experiencing massive growth in storage traffic and storage capacity requirements. This expert Eguide explains how data center convergence enabled by software-defined networking and storage can manage this rapid growth for you. And read on for an evaluation of new storage for virtualization options.
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3 best practices to boost your data center sustainability
By: Schneider Electric
Type: White Paper
In this white paper, dive into the challenges that aging infrastructure can pose to your environmental sustainability goals, and discover 3 approaches to modernizing your data center infrastructure systems.
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Will digitization drive decarbonization in the data center?
By: Schneider Electric
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In this e-book, take a deep dive into the importance of environmental responsibility in the data center, demystify Scope 3, and take a look at the sustainability software available today.
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CX leader’s guide to contact center analysis
By: Hinduja Global Solutions
Type: Blog
Contact center analytics refers to the process of gaining business insights with the key purpose of helping management track, analyze, and improve various services and performance metrics and convert them into actionable insights. Read this blog to learn more.
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Reduce cloud data protection TCO by up to 50%
By: Dell Technologies
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Download this product overview for a close look at how Dell Apex Backup Services for Hybrid Workloads can help your organization improve data visibility for your most complex information environments and reduce TCO with no hardware, no software and no complexity.
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Physical infrastructure you need for a connected world
By: Panduit
Type: Product Overview
No matter where your data center resides, you still need the physical infrastructure to connect meeting rooms, network cabinets, and everywhere else you operate. It doesn’t matter if your data center serves one building or is part of a global solution, having top-tier layer 1 infrastructure solutions are a necessity. Read on to learn why.
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CX & contact center tools for the public sector
By: InflowCX
Type: Webcast
As public sectors continue to figure out ways that they can leverage new technology to improve their functionality, many are working to enhance CX strategies in hopes of taking their contact centers to the next level. But with so many tools available, how can you know which are best for your needs? Tune into this webinar to learn more.
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8 green computing best practices
By: TechTarget ComputerWeekly.com
Type: eGuide
The overall amount of energy used in data centers is massive: the International Energy Agency (IEA) estimated that data centers used up to 1.3% of the electricity consumed worldwide in 2021. Here are eight green computing practices to make data centers more energy-efficient and sustainable, with both environmental and business benefits.
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10 ways analytics boost your CX
By: Hinduja Global Solutions
Type: Blog
Leverage contact center data to gain customers, boost renewals, hike revenue, enhance CX, and train agents. Use predictive analytics and speech tech on call times, behaviors, and performance. Tailor customer paths with segmentation. Discover more in this full blog post to optimize your contact center.
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Contact centers: Improving performance with KPIs
By: InflowCX
Type: Webcast
InflowCX offers a transformational consulting practice for contact centers built around the analysis of key performance indicators to identify areas of improvement. Watch this webinar to learn more about their approach and how it can benefit your business.
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Data center facilities management: Are you close to total failure?
By: Schneider Electric
Type: eGuide
Here's the thing about data centers: overheated servers and cooling failures are worse than power failures. This e-guide will help you re-evaluate your data center's physical metrics and update your facilities management strategy.
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How to survive the data center energy crisis
By: Pure Storage
Type: eBook
Discover in this e-book the IT and data center sustainability risks you need to know in order to survive the data center energy crisis.
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11 key considerations prior to a data center upgrade
By: TechTarget ComputerWeekly.com
Type: eGuide
The key to smooth, successful and meaningful data center upgrades is preparation. Know the goals and the path to each goal, and meet the roadblocks along the way to bring huge benefits to the upgrade process. In this e-guide, learn the 11 key steps you must take to ensure neat migrations, good availability, continued security and limited downtime.
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Overcoming the power distribution hurdle in dense data centers
By: Panduit
Type: Case Study
Discover in this case study how Panduit’s Overhead Power Distribution System helped UI Health overcome the power distribution and server hardware challenges that many data centers are facing today.
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Balance data center & cloud to fill 6 digital infrastructure needs
By: Service Express
Type: eBook
According to the latest State of the Data Center Report, 83% of respondents are repatriating workloads from the cloud back to on-premises data centers and colocations, with a close eye on evaluating costs. Discover how to strike a balance between cloud and DC investments by downloading this e-book.
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Call center data analytics 101: CX leader’s guide
By: Broadvoice
Type: Blog
With 52% of today’s customers agreeing that they expect a response from a brand within an hour or less, and 48% saying that they expect specialized treatment to stay committed to a brand, it has become critical for organizations to enhance their call and contact center processes. Dig into this article to learn more.
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Cloud-Like Mainframe comes to Florida with Ensono’s Mainframe-as-a-Service
By: Ensono Limited
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The State of Florida’s NWRDC was approaching a juncture with mainframe servers aging and one needing to be replaced soon as it approached end of support. Access this case study to learn how Ensono’s proposed plan of NWRDC leveraging its remote-hosted mainframe-as-a-service solution helped the state of Florida.
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How you can improve call center productivity in the AI era
By: Broadvoice
Type: Blog
When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
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How to solve the data problem with a new network architecture
By: Apcela
Type: Resource
Some enterprises have closed down their data centers, but it doesn’t seem likely that another 7 out of 10 enterprise data centers will go offline in just five years. In this brief, learn why a new paradigm is needed to extend the WAN beyond the data center to the multi- and hybrid cloud environment in which the modern enterprise operates.
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Data Center & Hybrid Cloud Security
By: Palo Alto Networks
Type: eBook
Data Center & Hybrid Cloud Security helps you rethink your approach to security to better protect your data and workload in the on-premises data center and across multi-cloud environments. Download the 83-page chapter book today.
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Is your contact center ready for today’s CX demands?
By: InflowCX
Type: Blog
Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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Infographic: 5 considerations before buying data center backup software
By: TechTarget ComputerWeekly.com
Type: eBook
Trying to cross-correlate how one vendor implements a product feature and comparing it to another vendor's features can be a daunting task. Backup and recovery software moves data through almost the entire data center infrastructure, so implementing it, training staff and obtaining support for it is no small feat.
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White vs. gray: How to optimize your data center space
By: Panduit
Type: Infographic
In this infographic, find out the essentials of defining the data center space, and discover how your organization can optimize your hardware investments in both the white space and the gray space.
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SDS implementation: What's the best option for you?
By: IBM
Type: eGuide
In this expert e-guide, explore today's SDS implementation options and help you decide which one fits your needs best: commodity or custom hardware. Additionally, uncover the important considerations – like the specific needs of virtual environments, access points, and APIs – that you'll need to address when formulating your storage strategy.
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Will data centers become obsolete?
By: TechTarget ComputerWeekly.com
Type: eGuide
Many organizations want to simplify or scale down their data centers -- but they won't disappear. Admins can examine as-a-service options and cloud to offload some applications.
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Pros and cons of 4 types of software defined storage (SDS)
By: IBM
Type: eGuide
In this eGuide, find out how software defined storage (SDS) will become a key tool in future-proofing an infrastructure. In addition, learn the pros and cons of 4 types of SDS: hypervisor based SDS, hyper-converged infrastructure SDS, storage virtualization SDS and scale-out object and/or file SDS.
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Multicloud challenges: From security to provisioning
By: Intel
Type: eGuide
In this expert-guide, explore how the growth of the multicloud has impacted networking strategies from security to provisioning. Then, read on to learn how a cloud management platform can help you solve these challenges, as well as what capabilities it must have to be effective.
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Gain clarity in the noisy world of CCaaS
By: InflowCX
Type: Blog
When you look at your contact center, you can see it is a full ecosystem with daily wins, losses, frustrations, and emotions. It can be difficult to handle customer complaints, especially for agents who weren’t involved in the issue. However, with the right contact center cloud solution, your customers can get what they need. Read on to see how.
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Is an SDDC the next step for your enterprise?
By: Hewlett Packard Enterprise
Type: eGuide
This expert guide delves into the challenges of adopting and managing software-defined data centers. Discover how to overcome these challenges with a successful plan for implementation so that your enterprise can support the needs of a software-defined world.
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5 ways to meet customer expectations for better CX
By: InflowCX
Type: Blog
Customer expectations for service have never been higher than they are today. Tackling these wants can be difficult, especially when also managing the current labor shortages in contact centers. So, what are the best ways that you can keep up and make your contact center more resilient? Browse this article to learn more.
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How server virtualisation is evolving to cloud native environments
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we discover how, in recent years, server virtualisation has given businesses the ability to abstract applications and the operating system from the underlying hardware. We explore how server virtualisation is gradually evolving towards cloud native environments.
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How KPIs can benefit the management of your data center
By: Colt Data Centre Services
Type: eGuide
This expert eGuide breaks down some of the benefits that using a KPI to measure your data center workload balance, what business relevant aspects to measure, as well as generating periodic reports that show KPI data overtime. Also, review examples of how KPIs can measure your data centers IT infrastructure, transactions and efficiency.
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How AI is changing the way data centers are designed
By: Schneider Electric
Type: White Paper
Artificial intelligence (AI) deployments are taking up an increasingly large portion of data center workloads. This paper explains relevant attributes and trends of AI workloads and describes the resulting data center challenges, including Guidance for how to address these challenges. Read on to learn more.
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Your Scope 3 calculator: Uncover your data center’s Scope 3 GHG emissions
By: Schneider Electric
Type: White Paper
In this white paper, discover how an individual data center can quantify Scope 3 emissions and identify the largest emission sources, all with a useful calculator that estimates your data center’s footprint and potentially overlooked opportunities to reduce emissions.
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Top 5 misunderstood environmental sustainability metrics for data centers
By: Schneider Electric
Type: White Paper
In this deep-diving white paper — designed for companies in the data center industry or wishing to report on their data center operations — discover why there 5 often-misunderstood categories for environmental sustainability reporting metrics that need to be at the core of your sustainability strategy.
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Small changes to your customer engagement that can yield big results
By: InflowCX
Type: Blog
As a contact center, you must focus on perfecting those tiny errors, as it can result in wasted time or inadequate assistance. So, how can you elevate the customer journey from “not bad” to great? What are the best ways you can enhance the contact center experience for all? Browse this article to learn more.
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Call center management 101: Key things to know for success
By: Broadvoice
Type: Blog
Call center management is no easy task. Between handling requests and operations to coaching staff and ensuring they’re engaged, it can be a lot to handle for anyone. So, is there a way to make these processes easier? Browse this article to learn more.