Call center data analytics 101: CX leader’s guide

With 52% of today’s customers agreeing that they expect a response from a brand within an hour or less, and 48% saying that they expect specialized treatment to stay committed to a brand, it has become critical for organizations to enhance their call and contact center processes.

However, ensuring personalization and more efficient operations is easier said than done. So, how can companies best keep up and meet new customer expectations?

Dig into this article to gain more insight into the current customer service landscape and discover how call center data analytics can help you improve experiences for all involved.

Vendor:: Broadvoice
Posted:: Apr 25, 2024
Published:: Apr 25, 2024
Format:: HTML
Type:: Blog

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