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Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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Access this white paper to learn about a storage management approach to effectively manage storage systems and drive business forward. Read now to discover more.
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As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
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Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud.
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FlexNet Manager for SAP Business Suite optimizes the SAP system measurement and checks for potential license savings. By checking the usage of each individual license, it determines whether the correct license type was purchased for a given user and whether enough licenses are available. This removes the guess work and optimizes license allocation.
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This paper outlines a framework and best practices for governance as it specifically relates to Service Orientated Architecture (SOA). It also introduces a Six Steps to Successful SOA Governance model.
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To better understand the perspectives and concerns of today's CROs, the IBM Institute for Business Value interviewed banking risk management executives in depth and cosponsored a wider, cross-industry survey conducted by the Economist Intelligence Unit.
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This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
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This three page white paper provides you with four "must have" features to consider ensuring your backup and recovery solution provides the best data and system protection for any virtual environment.
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Understand how SOA governance can fit within an overall corporate governance framework and learn how to effectively apply SOA governance through the appropriate decisions and progress measurements.
