EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
EBOOK:
This Handbook offers guidelines for disaster recovery testing today, with a look at the variety of technologies and practices in use. You will find an expert Q&A outlining technologies that can make DR testing more effective. Another piece takes a look at how one company's quarterly DR test helped prepare them for Hurricane Sandy.
VIDEO:
CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
EGUIDE:
Your company needs to perform in the digital economy or succumb to new digital threats. If you're like most companies, no matter where the digital threat comes from, you aren't sure how to respond to it. Access this e-guide to get advice from a CIO dedicated to helping businesses survive their digital transformations.
EBOOK:
Clinical decision support technology takes business intelligence (BI) to the next level by offering caregivers evidence-based, best-practice information, providing automated responses in response to patient data and much more. Inside this e-book, learn how your healthcare facility can benefit from clinical BI tools.
WHITE PAPER:
Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.
WHITE PAPER:
The question is no longer if your healthcare practice will make the transition to EHR, but when. Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum. This white paper presents strategies for avoiding common EHR implementation problems.
PRESENTATION TRANSCRIPT:
Inside this presentation transcript, hear from Avi Saha the Vice President of Platform Architecture, Web and Database Services at ADP. Gain insight on how CIOs can achieve innovation through strategic investments, business and IT alignment and operational efficiency.
EBOOK:
This expert e-book examines the challenges that come with server virtualization, including virtual machine sprawl, virtual machine lifecycle management and resource provisioning, as well as management strategies to help you overcome these obstacles.
DATA SHEET:
Read this data sheet for an explanation of how the Oracle Scorecard and Strategy Management solution enables organizations to provide a framework that organizes strategic thinking and performance management.
