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ALSO CALLED: e-Logistics Services, Logistics Services DEFINITION: Services that address inefficiencies in the transportation industry, usually involving goods ordered online that can be delivered to the consumer in a timely and efficient manner. The service might include any of the following: order entry, order management, shipment and vehicle tracking, communications and reporting.
eLogistics Services Reports
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10 Reasons Why Your IT Incidents Aren't Resolved Faster sponsored by EverBridge Inc. WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected. Posted: 17 Feb 2017 \| Published: 17 Feb 2017 TOPICS: Communications Systems \| Disaster Planning \| Disaster Recovery \| IT Services \| Security \| Unified Messaging

2017 Middle East Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Posted: 12 Sep 2017 \| Published: 12 Sep 2017 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce \| Surveys

2017 Salary Survey ANZ Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 Salary Survey ASEAN Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 UKI Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 08 Sep 2017 \| Published: 08 Sep 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Surveys

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

Adapting IT Operations to Uncertain Times sponsored by ServiceNow WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19. Posted: 18 May 2020 \| Published: 18 May 2020 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Benelux Salary Survey 2016/2017 sponsored by ComputerWeekly.com EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180. Posted: 08 Jun 2017 \| Published: 08 Jun 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Management Training \| Staffing \| Workforce Planning

3 Bad Mistakes that will Sabotage Your ITSM Program sponsored by ServiceNow EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun. Posted: 14 Apr 2014 \| Published: 14 Apr 2014 TOPICS: Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Service Management \| IT Services

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

A Better Way to Manage Desktops: HP Workplace Management Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Desktop Applications Management \| Desktop Management \| Enterprise \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Management Service Providers \| Productivity

A Hybrid IT Approach to Virtualization & DevOps Management sponsored by Red Hat EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings. Posted: 02 Feb 2017 \| Published: 31 Jan 2017 TOPICS: CIOs \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Server Management \| Server Virtualization \| Systems Management \| Systems Operations \| Virtual Machine \| Virtualization Security

A SaaS-First Approach to Application Porfolio Management sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed. Posted: 10 Oct 2013 \| Published: 13 Oct 2011 TOPICS: Data Center Construction \| Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services \| SaaS business intelligence

A Virtualization Roadmap from Dell and Intel sponsored by DellEMC and Intel® WHITE PAPER: Virtualization is more than a technology. It is a way of thinking about problems that allow us to go beyond the physical limitations normally associated with entire classes of hardware, from servers to storage. Attaining the maximum benefits of virtualization, however, requires a plan and constant monitoring to ensure peak performance. Posted: 29 Apr 2010 \| Published: 29 Apr 2010 TOPICS: Backups \| Data Center Consolidation \| Data Center Management \| Disaster Recovery \| IT Services \| Multi-core Processors \| Regulatory Compliance \| Server Management \| Server Virtualization \| Server Virtualization Software \| Storage Consolidation \| Systems Management

Accelerate IT Infrastructure Management for Better Business Value sponsored by IBM WHITE PAPER: This white paper examines the keys to successful infrastructure management for your server and network devices. Access this paper to discover how to create better business value using outsourcing, managed, and cloud services, as well as evaluate your in-house handling of infrastructure management. Posted: 31 Jul 2012 \| Published: 01 Aug 2011 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Achieving Actionable Insights from IT Operations Big Data sponsored by IBM VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance. Posted: 20 Nov 2013 \| Premiered: 20 Nov 2013 TOPICS: Application Monitoring \| Application Performance Management \| Data Analytics \| IT Management \| IT Services \| Operational Metrics (Systems)

Alfred University Case Study: Higher Returns for Higher Education sponsored by DellEMC and Intel® CASE STUDY: Read this case study to learn how Alfred University saved 80% on hardware, refreshing SunGard Higher Education Banner Unified Digital Campus infrastructure with Dell servers. Posted: 02 Jul 2010 \| Published: 01 Nov 2009 TOPICS: Computer Hardware \| Education Industry \| IT Services \| Laptop Computers \| Multi-core Processors \| Server Hardware \| Server Management \| TCO

All Clouds are Not Created Equal: A Logical Approach to Cloud Adoption in Your Company sponsored by IBM WHITE PAPER: You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud. Posted: 31 Jul 2012 \| Published: 29 Feb 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Services

ASG-Discovery and Dependency Mapping (ASG-DDM) sponsored by ASG Software Solutions WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management. Posted: 23 Feb 2010 \| Published: 23 Feb 2010 TOPICS: Business Service Management \| Business Service Management Software \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| UNIX \| Windows

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft sponsored by Nimsoft, Inc. CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. Posted: 04 Nov 2009 \| Published: 04 Nov 2009 TOPICS: IT Service Management \| IT Services \| Network Management \| Network Management Services \| Network Managers \| Network Monitoring \| Service Level Management

Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change Console sponsored by Oracle Corporation WHITE PAPER: This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications. Posted: 10 Sep 2009 \| Published: 16 Oct 2008 TOPICS: Business Process Automation \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| IT Management \| IT Services \| Risk Assessment \| Risk Management

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future. Posted: 27 Oct 2014 \| Premiered: Oct 27, 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future. Posted: 28 Oct 2014 \| Premiered: 28 Oct 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Become an Automated, Agile Enterprise sponsored by Hewlett Packard Enterprise WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line." Posted: 12 Jun 2014 \| Premiered: Jun 12, 2014 TOPICS: Agile Manufacturing \| Application Deployment \| Application Development \| Business Process Automation \| Business Process Management \| IT Service Management \| IT Services

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