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ALSO CALLED: e-Logistics Services, Logistics Services DEFINITION: Services that address inefficiencies in the transportation industry, usually involving goods ordered online that can be delivered to the consumer in a timely and efficient manner. The service might include any of the following: order entry, order management, shipment and vehicle tracking, communications and reporting.
eLogistics Services Reports
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10 ITSM Mistakes You're Probably Making sponsored by Samanage WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems. Posted: 15 Aug 2018 \| Published: 15 Aug 2018 TOPICS: IT Asset Management \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Spending \| IT Systems

10 Reasons Why Your IT Incidents Aren't Resolved Faster sponsored by EverBridge Inc. WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected. Posted: 17 Feb 2017 \| Published: 17 Feb 2017 TOPICS: Communications Systems \| Disaster Planning \| Disaster Recovery \| IT Services \| Security \| Unified Messaging

150 Ways to Automate Service Management sponsored by Samanage WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR. Posted: 13 Aug 2018 \| Published: 13 Aug 2018 TOPICS: IT Asset Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

2017 Middle East Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Posted: 12 Sep 2017 \| Published: 12 Sep 2017 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce \| Surveys

2017 Salary Survey ANZ Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 Salary Survey ASEAN Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 UKI Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 08 Sep 2017 \| Published: 08 Sep 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Surveys

5 Counterintuitive Mistakes Companies Make When Going Digital sponsored by Box EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies. Posted: 12 Jul 2017 \| Published: 12 Jul 2017 TOPICS: CIOs \| Collaboration \| Content Management \| Enterprise Content Management \| Enterprise Systems \| IT Asset Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL

5 Reasons Why Your Service Catalog Isn't Delivering sponsored by Espressive WHITE PAPER: When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response. Posted: 01 Nov 2018 \| Published: 01 Nov 2018 TOPICS: Help Desk Management \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services

5 Ways to Eliminate Help Desk Fire Drills sponsored by ServiceNow WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management. Posted: 24 Jan 2018 \| Published: 24 Jan 2018 TOPICS: Applications Management \| Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Service Management \| IT Services

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

A Service Provider's Guide to IT Service Management Solutions sponsored by Micro Focus WHITE PAPER: This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here. Posted: 19 Nov 2018 \| Published: 19 Nov 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

3 Bad Mistakes that will Sabotage Your ITSM Program sponsored by ServiceNow EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun. Posted: 14 Apr 2014 \| Published: 14 Apr 2014 TOPICS: Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Service Management \| IT Services

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

4 Key Advantages of Hyper-Converged Solutions sponsored by Dell EMC and Intel® RESOURCE: The hyper-converged hype is far from just being vendor-influenced. By accessing this visual resource, you'll be privy to the 4 key advantages of implementing an HCI solution. Posted: 23 Jul 2018 \| Published: 31 Dec 2017 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Devices \| Storage Efficiency \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM sponsored by Serviceaide WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services. Posted: 12 Apr 2018 \| Published: 12 Apr 2018 TOPICS: Artificial Intelligence \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

5 steps to aligning IT to the needs of your organization sponsored by CISCO & INTEL® XEON® PROCESSOR WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more. Posted: 09 Oct 2015 \| Published: 09 Oct 2015 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services

5 Ways to Create a Successful Innovation Program sponsored by Spigit WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper. Posted: 23 Jun 2016 \| Published: 23 Jun 2016 TOPICS: CIOs \| IT Asset Management \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Workforce \| ITIL

6 Keys to Expand Your Revenue Opportunities through Data Management sponsored by Datto, Inc. WHITE PAPER: This paper outlines how Datto ALTO can expand an MSP's customer base and revenue growth with a BDR that addresses the unique needs of small business, from features to price. Read this paper to learn the 6 keys to expand your business with untapped small business market. Posted: 24 Apr 2013 \| Published: 24 Apr 2013 TOPICS: Backup Software \| Backups \| Data Loss Prevention (DLP) \| Data Management \| Data Security \| Disaster Recovery \| IT Services \| Management Service Providers \| Small Businesses \| SMBs \| Storage Management

A Better Way to Manage Desktops: HP Workplace Management Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Desktop Applications Management \| Desktop Management \| Enterprise \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Management Service Providers \| Productivity

A Business Risk Approach to IT Governance sponsored by IBM WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy. Posted: 20 Jul 2016 \| Published: 30 Sep 2011 TOPICS: Corporate Governance \| Enterprise Resource Management \| IT Governance \| IT Industry \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Services \| IT Spending \| IT Systems

A Hybrid IT Approach to Virtualization & DevOps Management sponsored by Red Hat EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings. Posted: 02 Feb 2017 \| Published: 31 Jan 2017 TOPICS: CIOs \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Server Management \| Server Virtualization \| Systems Management \| Systems Operations \| Virtual Machine \| Virtualization Security

A Quick Guide to Modernizing Customer Service sponsored by ServiceNow WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience. Posted: 13 Apr 2017 \| Published: 13 Apr 2017 TOPICS: CRM \| CRM Services \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

A SaaS-First Approach to Application Porfolio Management sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed. Posted: 10 Oct 2013 \| Published: 13 Oct 2011 TOPICS: Data Center Construction \| Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services \| SaaS business intelligence

A Virtualization Roadmap from Dell and Intel sponsored by DellEMC and Intel® WHITE PAPER: Virtualization is more than a technology. It is a way of thinking about problems that allow us to go beyond the physical limitations normally associated with entire classes of hardware, from servers to storage. Attaining the maximum benefits of virtualization, however, requires a plan and constant monitoring to ensure peak performance. Posted: 29 Apr 2010 \| Published: 29 Apr 2010 TOPICS: Backups \| Data Center Consolidation \| Data Center Management \| Disaster Recovery \| IT Services \| Multi-core Processors \| Regulatory Compliance \| Server Management \| Server Virtualization \| Server Virtualization Software \| Storage Consolidation \| Systems Management

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