CCW Market Study: The Future of the Contact Center
sponsored by Appian
RESEARCH CONTENT:
In this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday processes, and review how your organization's contact center can benefit from intelligent technology.
Posted: 14 May 2019 | Published: 30 Nov 2018
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Create the Ideal Customer Experience Without Giving Up Control
sponsored by Lucidworks
VIDEO:
In this video from Lucidworks, CEO and President of Cirrus10, Peter Curran, and VP of Product Marketing at Lucidworks, Justin Sears, discus how organizations can use AI to create better customer experiences without sacrificing business control.
Posted: 17 Jun 2019 | Premiered: 10 Apr 2019
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IDC Video: IBM AI Accelerated Deployments
sponsored by IBM
VIDEO:
View this video to unlock the ways in which AI can help your organization achieve its digital transformation initiatives. Discover how IBM is making AI more accessible to organizations around the globe, and explore the essential features of a successful AI deployment.
Posted: 10 Jul 2019 | Premiered: 10 Jul 2019
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Best Practices in Financial Consolidation and Reporting
sponsored by Host Analytics, Inc
WHITE PAPER:
Spreadsheets seem to be the be-all-end-all of financial reporting and consolidation—but should they be? In this white paper, discover 5 reasons to think beyond the spreadsheet, and learn how an enterprise planning management (EPM) software can help your organization optimize its financial reporting and consolidation, and reap a total ROI of 393%.
Posted: 02 May 2019 | Published: 02 May 2019
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Adobe Analytics vs.Google Analytics 360
sponsored by Adobe Inc
WHITE PAPER:
Inside, explore the difference between Adobe Analytics and Google Analytics 360. Review product features and benefits from both providers and their respective technologies, and decide what analytics software is best for your organization.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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How to Build a Culture of Self-Service Analytics – And Why You Should
sponsored by Tableau Software
WHITE PAPER:
A culture of analytics enables organizations to better leverage their 2 biggest assets, their people and their data. In this white paper, discover the 5 steps necessary to build an analytics culture, and explore how embracing an analytics culture can help organizations realize the potential of their insights, and understand their data.
Posted: 27 Feb 2019 | Published: 27 Feb 2019
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Mobile Business Intelligence: When Mobility Matters
sponsored by MicroStrategy
ANALYST REPORT:
Mobile business intelligence is a process, not a project, and a journey rather than a destination. The case studies included represent two forms that mobile BI can take to empower the mobile worker and port existing applications. This paper discusses two different companies, their environments, reasons for going mobile and key success factors.
Posted: 24 Jan 2011 | Published: 24 Jan 2011
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How to Tell if Hybrid or Cloud ERP is Right for You
sponsored by SAP
EGUIDE:
In this e-guide, one IT strategy manager explores factors that help determine if a cloud ERP system may be a better fit for your organization. Learn how to consider issues like size, resources and mobility in your cloud ERP journey. Read on and you'll also uncover the pros and cons of a hybrid ERP model.
Posted: 24 Oct 2016 | Published: 20 Oct 2016
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Early Leaders Across the Big Data Security Analytics Continuum
sponsored by IBM
WHITE PAPER:
This informative white paper defines and discusses big data security analytics, including the continuum between real-time and asymmetric big data security analytics solutions.
Posted: 20 Mar 2014 | Published: 28 Jun 2013
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Transactional Data: Driving Real-Time Business
sponsored by SAP America, Inc.
WHITE PAPER:
In this white paper, learn key strategies to drive real-time business.
Posted: 12 Oct 2011 | Published: 12 Oct 2011
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