Healthcare Services Industry Reports

Improving the Patient Experience through Technology
sponsored by Ability Network, Inc. (Inovalon, Inc.)
INFOGRAPHIC: In the midst of a national mental health crisis, providers are struggling to better serve their patients. Revenue cycle management challenges negatively impact the patient experience and providers' bottom line. According to recent research, 85% of claims denials are avoidable.
Posted: 20 Jan 2023 | Published: 20 Jan 2023

Ability Network, Inc. (Inovalon, Inc.)

How Cloud Adoption Accelerates Innovation, Promotes Interoperability
sponsored by AWS Marketplace
WEBCAST: Through accelerating innovation and digital transformation, cloud adoption can help optimize business practices, reduce administrative waste, and improve overall experiences for providers and patients
Posted: 14 Dec 2022 | Premiered: Nov 21, 2022

AWS Marketplace

The Full Score of Smart CX: Four steps to an organized and orchestrated CX implementation
sponsored by Zipari
WHITE PAPER: Goal-driven engagement doesn't happen overnight. For your health plan's CX to really be successful, you need a thoughtful and orchestrated approach to implementation. By asking the right questions, and answering them in the right order, health plans can align their internal teams toward the same CX goals.
Posted: 16 Aug 2022 | Published: 08 Aug 2022

Zipari

Why Investing in Customer Service is Critical to Effective Patient Care Coordination
sponsored by Ubiquity Global Services
WHITE PAPER: Patient care coordination is the key to improving healthcare plan member outcomes and reducing the total cost of care—two top priorities for providers and payers alike. However, coordinating care effectively—and consistently—is easier said than done.
Posted: 08 Nov 2022 | Published: 31 Oct 2022

Ubiquity Global Services

Spotlight on Member Satisfaction
sponsored by Zipari
WHITE PAPER: Personalization just may be the key to satisfying members and seeing the related ROI. In a sample of 3,000 health plan members, individuals who felt that their plan understood their personal health needs gave their plan significantly higher satisfaction ratings.
Posted: 09 Aug 2022 | Published: 03 Jun 2022

Zipari

Unlocking Payers’ Most Underutilized Engagement Opportunity
sponsored by Clarity Software Solutions
WEBCAST: Healthcare payers spend billions of dollars each year to send hundreds of millions of printed communications to their members. With 97% open rates and members spending an average of 2-5 minutes with these communications, these highly underutilized touch points are an incredible opportunity for member engagement.
Posted: 13 Dec 2022 | Premiered: Nov 14, 2022

Clarity Software Solutions

A Superior Member Experience: Leverage Digital CX to Revolutionize Satisfaction, Health and ROI
sponsored by Zipari
WHITE PAPER: Today, CX is the talk of the healthcare space – and for good reason. Today's consumers expect intuitive, efficient transactions, easy access to information, and transparency, all with a few clicks or swipes. As the bar keeps rising, many health plans are struggling to catch-up. Are they investing in the right technologies?
Posted: 10 Aug 2022 | Published: 05 Aug 2022

Zipari

Medicare Advantage: Leverage CX for Massive Growth Despite Intense Competition and Regulation
sponsored by Zipari
WHITE PAPER: The wave of age-in Baby Boomers heading for Medicare offers great opportunities for Medicare Advantage (MA) plans. These age-ins are increasingly sophisticated and tech-savvy consumers with high expectations from their health plans. This shift is driving savvy MA plans to leverage new technology solutions and partners.
Posted: 10 Aug 2022 | Published: 05 Aug 2022

Zipari

How Esse Health Built a Scalable Model for Value-based Care and Increased Health Equity with Deviceless Remote Patient Monitoring
sponsored by CareSignal
WEBCAST: How can executive leaders deliver enterprise-wide virtual care solutions to high and rising-risk patients to improve clinical and financial outcomes? Hear from Esse Health's leadership to learn how Deviceless Remote Patient Monitoring has helped them face and overcome those challenges, including recent staffing shortages.
Posted: 05 Dec 2022 | Premiered: Jul 12, 2022

CareSignal

The Evolution of Relevance: The Emerging Role of Medical Affairs
sponsored by H1
WEBCAST: The role of Medical Affairs is an evolutionary one, but it could be an revolutionary one. As the healthcare landscape changes and shifts, so too have the demands placed on the MA function to source and find diverse KOLs to support drug development and launch.
Posted: 05 Dec 2022 | Premiered: Jun 14, 2022

H1