Configuration Management Data Base,
Configuration Management Database DEFINITION: A database repository that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components. Within this context, components of an information system are referred to as configuration items (CI). A CI can be any conceivable IT component, including software, hardware, documentation, and personnel, as
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This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements.
This white paper discusses how to address the challenges of managing mission-critical applications. Read this white paper to learn about benefits of adopting an application management solution like Oracle Enterprise Manager.
The IT function has never been under greater pressure to improve its performance and prove its value to the business. iET Solutions' Process Analyzer application provides near real-time measurement of key performance indicators (KPIs) as well a...
Operational costs increase with every technology implementation. Automated process driven management can help lower these costs and improve IT efficiencies. Read this white paper to learn about the benefits of ITIL-based process automation.
IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
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