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WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected.

Posted: 17 Feb 2017 | Published: 17 Feb 2017

WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.

Posted: 13 Aug 2018 | Published: 13 Aug 2018

DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region.

Posted: 12 Sep 2017 | Published: 12 Sep 2017

DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT.

Posted: 12 Sep 2017 | Published: 13 Sep 2017

DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT.

Posted: 12 Sep 2017 | Published: 13 Sep 2017

DATA SHEET: Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT.

Posted: 08 Sep 2017 | Published: 08 Sep 2017

EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.

Posted: 12 Jul 2017 | Published: 12 Jul 2017

WHITE PAPER: When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.

Posted: 01 Nov 2018 | Published: 01 Nov 2018

WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.

Posted: 24 Jan 2018 | Published: 24 Jan 2018

EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.

Posted: 29 Jun 2017 | Published: 29 Jun 2017

EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.

Posted: 14 Apr 2014 | Published: 14 Apr 2014

WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.

Posted: 03 Feb 2014 | Published: 03 Feb 2014

RESOURCE: The hyper-converged hype is far from just being vendor-influenced. By accessing this visual resource, you'll be privy to the 4 key advantages of implementing an HCI solution.

Posted: 23 Jul 2018 | Published: 31 Dec 2017

WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.

Posted: 09 Oct 2015 | Published: 09 Oct 2015

WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.

Posted: 23 Jun 2016 | Published: 23 Jun 2016

WHITE PAPER: This paper outlines how Datto ALTO can expand an MSP's customer base and revenue growth with a BDR that addresses the unique needs of small business, from features to price.  Read this paper to learn the 6 keys to expand your business with untapped small business market.

Posted: 24 Apr 2013 | Published: 24 Apr 2013

WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems.

Posted: 17 Feb 2014 | Published: 17 Feb 2014

WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.

Posted: 02 Sep 2014 | Published: 29 Aug 2014

WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.

Posted: 20 Jul 2016 | Published: 30 Sep 2011

WHITE PAPER: This white paper discusses the three alternative approaches to choosing the right IP-based telephony system and the key considerations you should consider to fulfill your critical business requirements.

Posted: 10 Sep 2007 | Published: 01 Feb 2007

WHITE PAPER: A future in content(ion): Can telecom providers win a share of the digital content market? High growth in digital content offers significant opportunities for telecommunications providers. Find out more by downloading this IBM white paper.

Posted: 17 Jun 2008 | Published: 01 Jan 2007

EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.

Posted: 02 Feb 2017 | Published: 31 Jan 2017

WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.

Posted: 13 Apr 2017 | Published: 13 Apr 2017