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DEFINITION: A service feature that provides an indication to a terminal already engaged in an established call that one or more calls are awaiting connection.
Call Waiting Services White Papers (View All Report Types)
126 - 150 of 188 Matches Previous Page  |  Next Page
Rightsizing Your Adobe Spend
sponsored by ClearEdge
WHITE PAPER: If you size your investments with Adobe incorrectly, you may face lost negotiating leverage or punitive true-up fees. This detailed guide provides examples of the financial impact of forecasting incorrectly, a 4-point plan to accurately assess current usage and forecast future licensing needs, and more.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Rightsizing Your Salesforce Spend
sponsored by ClearEdge
WHITE PAPER: Without an accurate assessment of your current environment and future needs, you can find yourself at an inherent disadvantage in negotiating the best deal. Access 'Rightsizing your Salesforce Spend and Deal Structure' to learn the mistakes that lead to overspending, discover how to accurately forecast licensing needs, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Rightsizing Your ServiceNow Spend
sponsored by ClearEdge
WHITE PAPER: ServiceNow's licensing models and product bundles can be inflexible, leaving little wiggle room to avoid overpaying for the functionality you need. Without best practices to accurately forecast your licensing demand, the risks can be even greater. Download this useful guide to learn more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Rightsizing Your Workday Spend
sponsored by ClearEdge
WHITE PAPER: Workday's custom pricing metrics and complicated licensing models dictate the bottom-line cost of a customer's agreement, making it difficult for organizations to purchase efficiently and accurately. Download this useful guide to learn how to avoid common situations where customers over-purchase with Workday, combat Workday sales tactics, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Salesforce Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: This special report provides you with the actual discounts negotiated in more than 100 recent Salesforce deals on products like CRM, Marketing Cloud, Einstein and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

SAP Negotiations Guide
sponsored by ClearEdge
WHITE PAPER: It's not easy to develop a strong negating position with an entrenched vendor like SAP whose solutions are key to running your business. This essential guide to negotiating with SAP will lay out a step-by-step deal plan and timeline and best practices to develop a communication strategy to create and maintain negotiating leverage.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

SAP Pricing Guide
sponsored by ClearEdge
WHITE PAPER: Contrary to what SAP would have you believe, customers making the biggest purchases don't always get the best price. This report, based on 100s of real deals, reveals that pricing varies wildly based upon whether you can credibly create leverage when you negotiate.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

SAP Top Gotchas Guide
sponsored by ClearEdge
WHITE PAPER: SAP's licensing practices and sales tactics change constantly. It's nearly impossible to stay on top of what you need to know to ensure a good deal and limit cost increases. This easy-to-digest guide helps you combat SAP sales tactics, avoid overspending with SAP, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Serviceaide Success Stories — Atlas Schindler Elevators
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Serviceaide Success Stories — BRK Ambiental
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Technology Industry Survey 2012
sponsored by ComputerWeekly.com
WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

ComputerWeekly.com

Redefining Interpersonal Communication
sponsored by Alcatel-Lucent
WHITE PAPER: This paper addresses the way incumbent fixed, mobile or cable operators may leverage both IMS and existing assets, in order to respond to customer requirements for diversity and simplicity. Download this white paper to learn more.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

Alcatel-Lucent

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: This white paper explores how to assess your IT people spend and position IT as a central driver of business growth.
Posted: 15 Oct 2014 | Published: 12 Aug 2014

Rackspace

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

SAP Implementation and Operation in Integrated Environments
sponsored by VMware, Inc.
WHITE PAPER: Access this detailed technical brief to learn how creating a dynamic infrastructure can advance business performance and reduce operational efforts.
Posted: 31 Oct 2011 | Published: 31 Oct 2011

VMware, Inc.

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012

ConnectWise

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

Service-Oriented Configuration Management
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the core functionality and key benefits of service-oriented configuration management and offers up a four-step approach for implementation.
Posted: 26 Jun 2014 | Published: 10 Jun 2010

Pangea Systems

Showing the Value of Your Services and Becoming a Trusted Advisor
sponsored by Solarwinds MSP
WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

Solarwinds MSP

Smart Metering - Enabling Greater Energy Efficiency
sponsored by Alcatel-Lucent
WHITE PAPER: Smart metering is increasingly being seen as a tool through which regulators and network operators will be able to shape electricity demand patterns in the future.
Posted: 06 May 2008 | Published: 01 Jan 2007

Alcatel-Lucent

Strategic Server Refresh with IBM System x
sponsored by IBM and Intel.
WHITE PAPER: This white paper demonstrates the value of keeping your servers up to date with refresh and upgrades.
Posted: 07 Jul 2014 | Published: 18 Jun 2013

IBM and Intel.

Strategies for Profitable Growth: Sap for Professional Services
sponsored by SAP America, Inc.
WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
Posted: 24 Mar 2008 | Published: 01 Apr 2005

SAP America, Inc.

Study Reveals Cloud Expectations, Concerns and Experiences
sponsored by Cisco Systems, Inc.
WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
Posted: 12 Nov 2013 | Published: 03 Oct 2013

Cisco Systems, Inc.
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