Contact center evolution at 24/7 emergency ambulance service

The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes, life-saving operations.

Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs, such as the ability to handle both 999 emergency calls and 111 non-emergency calls.

To explore SCAS’s contact center evolution, download this 7-page case study.

Vendor:: FourNet
Posted:: Apr 16, 2024
Published:: Apr 16, 2024
Format:: HTML
Type:: Case Study

Already a Bitpipe member? Log in here

Download this Case Study!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.