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It may surprise businesses to learn that customer experience (CX) is among the fastest departments to adopt strategic automation solutions, trailing just behind the IT department itself.

But why is this happening? Why is the department so often associated with “the human touch” delivering easier and seamless customer experiences with the help of automation?

Tune in to this short video to find out how strategic automation is helping deliver effortless customer experiences for leading businesses.

Vendor:

ServiceNow

Premiered:

Mar 15, 2024