Service management: Assistive vs. generative AI

Delivering IT services has never been particularly easy, which is why the IT support industry has seen such an evolution over the last 30 years.

As the market is now introduced to self-service and automation, organizations must learn how to incorporate these new technologies in a way that drives value.

Read this blog to learn how AI can handle tedious tasks such as re-routing tickets, handling repetitive questions, catching up on long comment threads, and more.

Vendor:: Atlassian
Posted:: Jan 26, 2024
Published:: Jan 27, 2024
Format:: HTML
Type:: Blog

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