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While most organizations have operated their contact centers in a way that’s disconnected from other teams, many are feeling the effects of this approach, due to challenges such as:

• Higher costs to run different platforms
• Lower first-call resolution
• Unused analytics, reporting tools, or employee expertise
• And more

So, how can businesses integrate their unified communications and contact center platforms to drive success?

Browse this report to learn more.

Vendor:

8x8

Posted:

Sep 29, 2023

Published:

Sep 29, 2023

Format:

PDF

Type:

Analyst Report