CASE STUDY: Despite reports that 74% of organizations are currently, planning to, or evaluating converging unified communications and contact center platforms onto a single provider, many are still unsure of its benefits and can be daunted by the transformation process. Browse this guide to learn more.

Posted: 22 Sep 2023 | Published: 23 Sep 2023

WHITE PAPER: Today, customer experiences mean everything, and in order to meet expectations, it has become crucial for organizations to keep up with the technology trends and transform accordingly. However, agent experiences are just as important. Dig into this article to learn more.

Posted: 22 Sep 2023 | Published: 22 Sep 2023

WHITE PAPER: Today, companies must transform their telephony efforts with new integrations to keep up with modern customer service expectations. But how can this best be done? Access this guide to discover more.

Posted: 22 Jun 2023 | Published: 22 Jun 2023

RESEARCH CONTENT: With 46% of leaders agreeing that they believe the key differentiator between organizations in 2030 will be customer experience (CX), it’s necessary for companies to start their revamp efforts now to keep up with expectations. But how can this best be done? Browse this report to learn more.

Posted: 21 Jun 2023 | Published: 21 Jun 2023

INFOGRAPHIC: Today, 54% of organizations have standardized on Teams and that number is expected to increase to 75% by 2025. However, many of these companies experience trouble with connectivity and have difficulty with the Microsoft cloud phone system. Access this infographic to learn how you can upgrade your telephony system.

Posted: 23 May 2023 | Published: 23 May 2023

EBOOK: The time for innovation in the contact center is now. As contact center leaders continue to develop their systems, many have found opportunities to do more than they’d believed was possible. Dig into this guide to discover the top contact center trends to watch in 2023.

Posted: 19 May 2023 | Published: 19 May 2023

EBOOK: Today, organizations are working to achieve cloud-first, digital-first mindsets to improve their customer and employee experiences. However, the adaptation and implementation of these technologies can be difficult, and many struggle to adjust, especially in the contact center. Access this guide to learn more.

Posted: 19 May 2023 | Published: 19 May 2023

WHITE PAPER: According to Salesforce research, 76% of customers expect consistently great service across different departments and channels. Read on to learn how Communication APIs can enable your organization to better manage customer conversations and streamline your engagement strategy to achieve a consistent customer experience.

Posted: 20 Mar 2023 | Published: 14 Feb 2023

PRODUCT OVERVIEW: A lack of visibility between your delivery fleet and customers can negatively impact the success of your deliveries, your CX, and your brand. Call masking provides access to call logs and reports for better insights into your CX while growing user trust by keeping their phone numbers and personal identities secure. Read on to learn more.

Posted: 04 Mar 2023 | Published: 04 Mar 2023

WHITE PAPER: 90% of consumers expect a response time of less than 10 minutes for customer service questions. How can your business meet the demand to improve customer service and satisfaction? Read on to learn how app-to-app calling can help you deliver the service your customers desire while improving cost efficiency and strengthening security measures.

Posted: 01 Mar 2023 | Published: 01 Mar 2023

PRODUCT OVERVIEW: Call masking protects your customer’s identity by replacing their real number with a virtual one, enabling secure and anonymous communication between drivers and customers. Read on to learn how your organization can exceed your customers’ expectations on privacy and security, and increase the likelihood of them repeating transactions.

Posted: 01 Mar 2023 | Published: 01 Mar 2023

WHITE PAPER: With SMS as a digital touchpoint, financial companies are better positioned to engage customers and build trust. How can you strengthen your SMS strategy to stay ahead of the competition? Read on to learn how 8x8’s SMS API can help you provide not just the mobile experience your customers expect, but a customer experience that they’ll value.

Posted: 28 Feb 2023 | Published: 28 Feb 2023

WHITE PAPER: With so many communication channels available today, people tend to forget what started it all: the phone. Today’s phone can be a physical device or just software, but the fact is that voice is still a dominant business communication channel. Read on to learn how to provide customers with more personal engagements and how to do it securely.

Posted: 25 Feb 2023 | Published: 25 Feb 2023

WHITE PAPER: You’ve seen it before, once an organization has its customer data breached, the customers run for the nearest exit to a competitor. The reputation recovery process will also be difficult. To avoid all of this, you must understand that customer privacy is a must-have necessity. Read on to learn more about protecting your customers’ privacy.

Posted: 25 Feb 2023 | Published: 25 Feb 2023

WHITE PAPER: How can you scale your customer conversations and streamline your engagement strategies so that you can build trust and deliver high-quality service, every single time? Read on to learn why stellar customer engagement can be the new differentiator for fintech companies and how you can achieve it with communication APIs.

Posted: 25 Feb 2023 | Published: 25 Feb 2023

WHITE PAPER: With the right use of communication channels, ecommerce brands and their last mile logistics partners can offer full visibility across all stages of the delivery process and improve customer experiences. Read on to understand the full power of transparent and active communication in ecommerce logistics.

Posted: 24 Feb 2023 | Published: 24 Feb 2023

EBOOK: When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.

Posted: 23 Feb 2023 | Published: 23 Feb 2023

INFOGRAPHIC: As people increasingly turn to online shopping, they also expect a good deliveryexperience. In fact, demand for last-mile delivery has been thriving and is expectedto increase by 78% globally in 2023. Tap into this infographic to learn about 4 steps your business can take to make the most out of the delivery experience for your customers.

Posted: 23 Feb 2023 | Published: 23 Feb 2023

INFOGRAPHIC: If you have found yourself yelling words into the phone like “operator” or “customer service”, only to not be connected, then help is here. No matter how quickly technology improves or evolves, most people still want to talk to other people. The customer experience is what separates today’s businesses. Read more to make sure you’re doing it right.

Posted: 22 Feb 2023 | Published: 22 Feb 2023

CASE STUDY: When this financial services organization started to run into problems with their email engagement and marketing strategies, they began to seek out an SMS solution that could help them combat fraud and improve the customer experience without placing extra burdens on their team. Browse the case study to hear the full story.

Posted: 16 Feb 2023 | Published: 16 Feb 2023

WHITE PAPER: The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.

Posted: 15 Feb 2023 | Published: 15 Feb 2023

INFOGRAPHIC: With it being reported that consumers based in Asia spend more than 2 hours a day on messaging apps, it’s clear why so many organizations are now using these chat apps as a way to reach their customers. So, how can you effectively enhance user-brand engagement across all apps? Browse this infographic to learn more.

Posted: 15 Feb 2023 | Published: 15 Feb 2023

EBOOK: Despite the common perception that they’re out of date, SMS marketing messages are reported to garner open rates as high as 98%. So, in a world full of emails, phone calls, and digital ads, how are SMS campaigns managing to keep customers engaged? Access this guide to discover more.

Posted: 13 Feb 2023 | Published: 13 Feb 2023

CASE STUDY: This paper tells the story of 4 companies from different industries and how they were able to leverage 8x8’s communication APIs to boost customer satisfaction, scale in emerging markets, create a differentiated CX, and improve conversions. Read on to learn how you can take your customer service to the next level.

Posted: 11 Feb 2023 | Published: 11 Feb 2023

WHITE PAPER: 76% of customers want consistently great service from different departments and channels, according to Salesforce research. This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Read on to learn how 8x8 Converse can enable your organization to unify customer interactions in one single interface.

Posted: 11 Feb 2023 | Published: 11 Feb 2023