Frictionless Experience: How Leading Busineses Use AI and Automation to Elevate CX and Financial Outcomes
By: ServiceNow View more from ServiceNow >>
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Customer data platform: Harmonize your customer data
By: Teradata
Type: eBook
Too often, modern customer experience solutions fail to create unique and personalized interactions.
In fact, 32% of customers will walk away from a brand they love after one bad experience. That’s why it’s critical to create a meaningful customer experience on the first go around. However, siloed data and analytics gaps make that difficult to do.
So how can you take control of your disparate CX platforms to strengthen customer relationships?
Read this e-book to understand how you can deliver a seamless and personalized CX by enabling a unified view of the entire customer journey.
These are also closely related to: "Frictionless Experience: How Leading Busineses Use AI and Automation to Elevate CX and Financial Outcomes"
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want.
For most modern organizations, customer experience is seen as the key differentiator in today’s market.
This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands, as well as the strategies organizations are using to engage with them.
Download the report now to discover more.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
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The Front-and-Back-Office Integration Imperative
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Today, 75% of consumers report that they think about past experiences with an organization when they’re making a purchase and 88% say that the experience a business provides is as important as its products or services. So, how can companies meet these new expectations? Browse this report to learn more.
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With 80% of today’s contact center agents reporting that they work from home, it’s clear to see just how much of the landscape has transformed. However, many still face the same challenges. So, how can businesses best overcome these hurdles while still meeting hybrid and remote expectations? Browse this guide to learn more.
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Customer service insights in the GenAI era
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In the age of GenAI, when your forward-facing responses may not always have the human touch, how can you maintain this balance? Download this eBook to explore the 5 key factors to ongoing CX success in the age of GenAI.
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The roadmap customer satisfaction starts with identity
By: Ping Identity Corporation
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Is your organization successfully and consistently providing customers with the experiences they want? Customer identity and access management (CIAM) can give you and your team the tools to deliver engaging experiences, reduce risk, and attract and retain customers, allowing you to outpace the competition. Read on to learn more.
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Contact center leader’s guide to improving CX journeys
By: Cyara
Type: Product Overview
To keep up with modern standards for customer experiences, it has become critical for organizations to be able to connect with their consumers on all channels available. However, these must be continuously tested and monitored to ensure that they’re meeting those expectations. Browse this white paper to learn more.
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Your customer experience can boost revenue for your company
By: Teleperformance
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In a world where customer experience means everything, organizations must have the capabilities to meet modern standards for contact center service. So, what strategies, tools, and technologies can you leverage to ensure better, more effective CX? Browse this guide to learn more.
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2023 Global Employee Experience Trends Report
By: NTT and Microsoft
Type: Research Content
83% of surveyed organizations reported low levels of employee experience (EX) capability and that this negatively impacts their business success, according to a recent research report by NTT DATA. In the 83-page report, unlock strategies for enhancing EX at your own organization.
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Should CX teams be implementing video for customer acquisition and support?
By: Teleperformance
Type: eBook
Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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CRM enters maturity as customer experience custodian
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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AI proves value in HR, but handle with care
By: TechTarget ComputerWeekly.com
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In this e-guide, discover how the allocation of work by algorithm might have advantages for workers as well as employers, how AI is proving its value for HR and how data analytics is being used to support expansion and development.
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How to launch CX insights faster with self-service data
By: Teradata
Type: Product Overview
When 77% of today’s customers agree that they prefer doing business with companies that provide a seamless CX, it’s no wonder why so many organizations have started to prioritize their CX efforts. However, finding the right ways to combine CX and data is easier said than done. Access this guide to learn more.
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CCaaS 101: CX leader’s guide for success
By: Cyara
Type: eBook
With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.
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Upstack Digest AI and CX
By: Upstack, Inc.
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UPSTACK's digest includes a variety of articles about what you need to know about AI and Customer Experience and how to effectively leverage automation.
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How organizations can best support their CX tools
By: Teleperformance
Type: eBook
To maximize customer service efficiency and help themselves adapt to ever-evolving market expectations, many organizations have started to implement new tools or revamp their legacy systems. So, how can you ensure that you get the support and solutions you need? Browse this guide to learn more.
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Can your CX keep up with rising customer expectations?
By: Teradata
Type: Infographic
32% of respondents to a recent survey indicated that just one negative experience would cause them to leave a brand they love in the dust. In this infographic, you’ll gain a deeper understanding of the modern customer mindset and the importance of data and analytics for a seamless, personalized CX. Tap in to learn more.
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Business Analytics: how AI is augmenting analysis, and bolstering data literacy shortfalls
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Type: eGuide
Artificial Intelligence and human analysis have been coming together in recent years. Whether using packaged BI and data preparation tools, or languages like Python and R, business analysts and data scientists and engineers alike have been exploring the use of machine learning algorithms to augment their data analyses. Read more in this e-guide.
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MicroScope – December 2019: Time for change
By: MicroScope
Type: Ezine
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
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The Central Role of CX Modernization in Enabling Business Agility
By: AWS & Accenture
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Hear ESG analysts’ perspective on CX in this ESG infographic, wherein they highlight the top 3 barriers preventing companies from improving CX, how to strategically allocate budget for CX tech investments, and more.
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5 components of a future-ready enterprise network
By: Comcast Business
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As customer experience (CX) and employee experience (EX) expectations evolve, can your enterprise network keep up? To help you confidently answer yes, this white paper breaks down 5 components of a future-ready network. Keep reading to access the full insights.
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Application Performance Management: Improving service availability
By: TechTarget ComputerWeekly.com
Type: eGuide
If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.
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Why should you migrate your contact center to the cloud?
By: Cyara
Type: eBook
The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.
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How to assure successful contact center migrations
By: Cyara
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Today’s organizations are for looking ways to transform their contact centers into flexible, scalable, and more cost-effective cloud-based operations. However, this migration can be daunting for many contact center leaders. So, how can they best adjust? Browse this white paper to learn more.
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How to navigate this year’s contact center, AI, & outsourcing trends
By: InflowCX
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Review this InflowCX blog post, which forecasts CX trends for this year related to contact center, AI, optimization through point solutions, and the role of outsourcing in the contact center. Don’t risk missing out on the key takeaways and action points supplied with each trend in the post.
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Telephony migration: Top considerations for CX success
By: Cyara
Type: White Paper
When planning your migration to a new CX platform, you expect to be able to deliver better customer journeys through your new solutions and services. However, major migrations can be daunting and can increase risk throughout your organization. Browse this white paper to learn the top approaches for success.
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How AI is changing CX: Keys for meeting new expectations
By: Broadvoice
Type: White Paper
Today, customers and employees expect more when it comes to experiences. To meet these new standards, 57% of leaders report that they plan to increase their AI investments by at least 25% to improve the customer service journey for all. But how effective is AI, really? Browse this white paper to learn more.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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What you need to know about the CX landscape in the AI era
By: ServiceNow
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Adaptive applications: Taking CX to the next level
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The steady incursion of artificial intelligence (AI) into enterprise software was a major theme behind Computer Weekly's indepth stories in this area in 2019. Human versus machine is the opposition that looms over much of the coverage here. Here are Computer Weekly's top 10 business applications stories of 2019.
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High-quality data for AI: 7-step roadmap
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Achieving an agile cloud migration
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Thrive in a cookieless future.
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Transforming Alzheimer’s Society’s contact center
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How to increase your contact center’s ROI
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Current state of retail self-service in Asia/Pacific
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