Navigate the Era of New Customer Expectations
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
These are also closely related to: "Navigate the Era of New Customer Expectations"
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
In today’s marketplace, the demand for more personalized, preventative, and proactive customer experiences has never been higher. To keep up, organizations are pressured to find ways to enhance their customer experience without breaking their budget.
In this article, you will learn about the major challenges that customer service departments should be focusing on, and how to overcome those obstacles and drive strategic change to achieve a premier customer experience.
Read on to learn more about how to make sure your organization can deliver a seamless customer service experience that forms a single, simple, and consistent brand experience.
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Dispelling the top AI misperceptions for IT services
By: ServiceNow
Type: eBook
While the majority of organizations are using AI and automation to a certain level of maturity, true success lies in creating a fully automated IT foundation.
But there’s a misperception that modernizing your operations with AI and automation is complex and expensive. The good news? It doesn’t have to be.
Download this e-book to learn the secrets to unleashing the next wave of productivity across your organization with AI.
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Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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You’re ready to get started with GenAI…but how?
By: ServiceNow and Defacto
Type: eBook
Before you can get to the point where GenAI can revolutionize your business, you first must answer the question: How do I incorporate GenAI into my existing IT estate? Learn in this deep-diving eBook how you can put GenAI to work across your IT organization.
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How a single platform can help security teams stay ahead of cybercriminals
By: ServiceNow
Type: eBook
Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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Why are too many organizations failing in their strategic initiatives?
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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How AI can drive operational and HR workforce efficiencies
By: ServiceNow and EVIDEN
Type: eBook
Discover how to harness AI for savings in your organization by reading this eBook, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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Risk management: 5 stages to compliance
By: ServiceNow
Type: White Paper
Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
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Why leverage low-code with gen AI?
By: ServiceNow
Type: eBook
Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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What is AIOps and how does it work?
By: ServiceNow and Konversational
Type: eBook
An explosion of digital services, mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics, is rapidly overwhelming IT services and operations teams. AIOps can help. In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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Is your IT infrastructure coping with the explosion of digital services?
By: ServiceNow and Devoteam
Type: eBook
In this e-book, explore the right way to implement AIOps and how to augment it with observability insights.
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Achieve self-healing IT infrastructure with AIOps
By: ServiceNow and CDW
Type: eBook
Discover how AI-powered service operations (AIOps) can help you build a self-healing enterprise. Learn to improve predictability, observability, and real-time decision-making to keep your digital services running 24/7. Download this eBook to make self-healing IT infrastructure a reality.
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Same cyberthreat, different story
By: ServiceNow
Type: eBook
Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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3 steps to achieve digital business readiness with IT services
By: ServiceNow and Konversational
Type: eBook
Discover the 3 essential steps, in the realm of IT services and operations, towards a successful digital-first business strategy in this e-book. You’ll also learn how to define your IT services needs with a handy checklist.
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The 3 steps to efficiently scaling IT operations
By: ServiceNow and Devoteam
Type: eBook
In this e-book, discover the 3 essential steps to modernizing your IT infrastructure… and boosting your business strategy as well.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Your 3-step guide to delivering better digital services
By: ServiceNow
Type: White Paper
Siloed services and operations teams can no longer keep pace with the technological demands of today’s digital-first world. In this guide, you’ll discover 3 approaches for expanding technology services away from traditional silos while still reducing costs.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Project Portfolio Management 101
By: ServiceNow
Type: White Paper
As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
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Get the Greatest ROI From Your Strategic Initiatives
By: ServiceNow
Type: White Paper
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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Gen AI 101: Leader’s guide for driving success
By: ServiceNow and EVIDEN
Type: eBook
With 97% of today’s enterprise leaders reporting that they are investing in GenAI in the months ahead, some are asking one major question: is Gen AI actually worth the hype? In short, yes. But why? Dig into this guide to learn more.
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Are you merely tracking assets—or are you maximizing their full value?
By: ServiceNow
Type: eBook
Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
Type: eBook
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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How to create a risk-aware defense
By: ServiceNow
Type: White Paper
Organizations need visibility into what’s happening, and the ability to adapt fast to external and internal factors. In this e-book, see how your organization can benefit from unlocking a common language and bringing together business and IT on a single platform, to enable integrated enterprise-wide risk management.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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Ways to avoid cloud risk & security exposure
By: ServiceNow
Type: White Paper
Learn the 3 essential elements you should look for in an integrated solution that can help strengthen security, manage risk and monitor compliance in the cloud while also reducing costs and the risk of human error.
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Enabling digital transformation safely & confidently
By: ServiceNow
Type: eBook
Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.
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Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Break free from siloed automation
By: ServiceNow
Type: White Paper
Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Deliver more reliable digital services by knowing what supports them
By: ServiceNow
Type: Resource
One of your critical digital services has gone down and the clock is ticking. Each minute could be costing your business thousands of dollars – but you could greatly reduce this time. Read this guide to explore how and why businesses around the world are relying on ServiceNow to create service visibility.
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Are outdated infrastructure visibility solutions holding you back?
By: ServiceNow and Devoteam
Type: eBook
In this e-book, discover how automated service visibility, operating at the speed of your business, can give you the tools you need to unlock benefits at every level of your organization.
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IT asset management imperative guide
By: ServiceNow and CDW
Type: eBook
According to Gartner, worldwide IT spending is expected to reach $4.6 trillion by the end of the year. This e-book explores the topic of IT management by providing 3 key steps for optimizing tech investment, each accompanied by a real-world example to demonstrate how the strategy works in practice. Read the e-book to learn more.
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3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
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Using AIOps to Thwart Data Breaches
By: ServiceNow
Type: White Paper
At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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Optimizing cloud costs through visibility and automation
By: ServiceNow
Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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Top 3 issues for today’s security operations teams
By: ServiceNow
Type: White Paper
Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.