ServiceNow Field Service Management Use Cases
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinched the IDC 2023 SaaS CSAT Award for Field Service Management, topping customer satisfaction in IDC's SaaS Path Survey. Excelling in 23 metrics, including implementation ease, innovation speed, and data security, ServiceNow leads in FSM.
Of customers surveyed, 59% plan to up their FSM spend, eyeing new features and services. While half confirmed their FSM app's value matched the price, 27% disagreed, suggesting vendors enhance ecosystems and integration.
IDC's awards reflect SaaS excellence in 23 fields, based on 37 user satisfaction metrics. ServiceNow's win underscores its prowess in delivering FSM solutions.
Access the full IDC report to learn more details.
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Drive seamless CX experiences while reducing costs
By: ServiceNow
Type: eBook
Nearly 40% of the CEOs in the world today think that their companies will no longer be viable in 10 years if they don’t radically change course now. And digitizing their future is the number one thing on their minds.
Today’s business environment is forcing organizations to boost efficiencies and lower costs, as they also differentiate and remain competitive to meet rising expectations from consumers and business customers.
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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ServiceNow Field Service Management: Purposeful automation & agility
By: ServiceNow
Type: eBook
Discover how ServiceNow Field Service Management and partners optimize field services, boost technician productivity, and enhance customer experiences in this e-book. Uncover key capabilities and use cases to transform service operations, among other points.
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With ServiceNow, parking solutions provider accelerates field service success
By: ServiceNow
Type: Video
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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8 experts weigh in on better supply chain security
By: Trustwave
Type: White Paper
According to Gartner, 89% of organizations have experienced a supply chain security risk event in the past 5 years. This white paper compiles the opinions of 8 industry-leading experts with the goal of providing insight into the difficulties faced when securing a supply chain, and what can be done to overcome them. Read on to learn more.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Using Jira Service Management in tandem with other ITSM systems
By: Atlassian
Type: eBook
Low-code and no-code AI, as well as other emerging technologies are changing the tech landscape. In response, IT leaders are rethinking their approach to work, and the ITSM systems that make it possible. Download this 33-page e-book now to learn more about how organizations are leveraging ITSM systems to facilitate work in a changing landscape.
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SaaS ERP mushrooms during Covid crisis, up to a point
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we look at the migration of business applications to the cloud, under the discipline of the Covid crisis; we examine the question of who is winning the cloud ERP wars; and offer a case study of one large, complex company, Vodafone, that gives a counter example of how cloud still has limits when it comes to ERP.
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10 tips for low-code app development
By: ServiceNow
Type: eBook
In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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UC: Why Admin Management Matters
By: Kurmi Software
Type: Analyst Report
Review this Metrigy report to understand how organizations are approaching UC-management in the digital workplace, and to discover 5 components of an administration management platform that can help businesses overcome common UC-management challenges.
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How to secure your ServiceNow SaaS
By: AppOmni
Type: eBook
Many organizations rely on ServiceNow to manage their IT systems. But with the inherent risks associated with SaaS deployment, organizations need to know how they can best secure their ServiceNow usage. This guide offers an overview of ServiceNow, helping you understand and secure the complex platform. Read on to learn more.
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Aligning risk & service models for operational resilience
By: ServiceNow
Type: White Paper
Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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Creating Organizational Agility
By: ServiceNow
Type: White Paper
It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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How to improve connectivity in fire vehicles
By: Cradlepoint
Type: Product Overview
When fire vehicles have strong connectivity, emergency response times can accelerate. In this overview, understand 3 critical components of connectivity for fire vehicles.
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5G for police vehicles: Cradlepoint provides connectivity
By: Cradlepoint
Type: Product Overview
Police vehicles depend on reliable 5G and 4G wireless connectivity, along with in-vehicle Wi-Fi, to facilitate mission-critical communications while on the move. Download this product overview to learn more about how Cradlepoint provides 5G connectivity to police vehicles.
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The Real-World Impact of Cellular Connectivity on Public Safety
By: Cradlepoint
Type: eBook
First responders act in situations in which a few seconds can mean the difference between life and death. Because of this, when they rely on a network to facilitate their communication, it is essential that the network be as strong and ready as they are. Read on to learn more about why first responders choose CradlePoint for their network needs.
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IT asset tracking: Why having all the data won't suffice
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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The secret to a more unified and seamless procurement experience
By: ServiceNow and Genpact
Type: eBook
In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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Why leverage low-code with gen AI?
By: ServiceNow
Type: eBook
Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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HR for 2024 & beyond: 6 trends HR leaders should know
By: ServiceNow and EY
Type: eBook
As the year continues, HR leaders will be faced with 6 major trends that are critical to watch out for. HR must harness AI, foster community despite remote work, ensure data integrity, access new talent, integrate risk strategies, and unify services. Access this eBook to learn how you can better navigate HR's future.
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How ServiceNow is transforming customer service delivery platforms
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Third-party economic analysis of Prisma Access with Integrated CASB
By: Palo Alto Networks
Type: Forrester Total Economic Impact Report
Forrester recently conducted a Total Economic Impact (TEI) study to better understand the benefits, costs, and risks associated with Palo Alto Networks Prisma SASE. Download the report now to unlock the findings.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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Are you merely tracking assets—or are you maximizing their full value?
By: ServiceNow
Type: eBook
Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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IT asset management imperative guide
By: ServiceNow and CDW
Type: eBook
According to Gartner, worldwide IT spending is expected to reach $4.6 trillion by the end of the year. This e-book explores the topic of IT management by providing 3 key steps for optimizing tech investment, each accompanied by a real-world example to demonstrate how the strategy works in practice. Read the e-book to learn more.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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You’re ready to get started with GenAI…but how?
By: ServiceNow and Defacto
Type: eBook
Before you can get to the point where GenAI can revolutionize your business, you first must answer the question: How do I incorporate GenAI into my existing IT estate? Learn in this deep-diving eBook how you can put GenAI to work across your IT organization.
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Making Employee Journeys Unforgettable
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Gen AI 101: Leader’s guide for driving success
By: ServiceNow and EVIDEN
Type: eBook
With 97% of today’s enterprise leaders reporting that they are investing in GenAI in the months ahead, some are asking one major question: is Gen AI actually worth the hype? In short, yes. But why? Dig into this guide to learn more.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Speed Up Your Software Development Cycle
By: Slack
Type: White Paper
Learn how to accelerate coding and deliver more software faster.
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Speed Up Your Software Development Cycle
By: Slack
Type: White Paper
Learn how to accelerate coding and deliver more software faster.
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Why efficient IT asset management requires a unified, automated platform
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.
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Anticipate, Prevent, and Minimize the Impact of Business Disruptions
By: ServiceNow
Type: White Paper
Read this guide to discover how you can enable confident risk-based decisions across business and IT by building a proactive, comprehensive and competitive resilience strategy—especially in times of uncertainty and disruption. Start building a resilience programme that can give you a competitive edge, with ServiceNow.
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How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
Type: eBook
The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.