Service Experience: The Next Value Driver for Global Business Services
By: ServiceNow View more from ServiceNow >>
Download this next:
Service Blocks – build your own cloud managed service
By: Rackspace Technology
Type: Technical Article
While cloud promises to deliver on cost efficiency, most cloud vendors offer one-size-fits-all solutions, leading to inefficient cloud spending.
Using a custom solution like Rackspace’s Service Blocks you can access a Lego-like approach to cloud. Build what you want and how you want it, and you have the liberty to add or remove services as you see fit.
Click through to this blog to get insight into how Service Blocks work, and hear from partners that have experienced tremendous success in this custom cloud approach.
These are also closely related to: "Service Experience: The Next Value Driver for Global Business Services"
-
Microsoft Teams: Adding phone system services and telecom services
By: Ribbon Communications
Type: White Paper
Microsoft Teams is the fastest-growing business application in the history of Microsoft. A key piece of Teams functionality is the ability to chat and call with other Teams users. However, Teams does not by default include the ability to make and receive calls to/from the outside world.
Yet, Microsoft offers 3 options to connect Phone System and Teams users to the public telephone network:
- Microsoft Calling Plans
- Microsoft Operator Connect
- Microsoft Direct Routing
Read this white paper to explore the option of adding phone system services and telecom services to Microsoft Teams.
-
A roadmap to take your IT services above & beyond
By: Schneider Electric
Type: Product Overview
Schneider Electric's mySchneider IT Partner Program enables IT providers to diversify and tap into new markets. Offering training, tools, and resources, the program supports entry into managed services, software, and data center infrastructure. Partners can ascend through Select, Premier, and Elite levels, unlocking benefits like financial incentives, marketing funds, and sales training. The program helps partners stand out, become trusted advisors, and increase profitability.
Learn more about how the mySchneider IT Partner Program program can diversify and strengthen your unique business model with a wide range of business-driving tools, enablers, and resources in this e-book.
Find more content like what you just read:
-
Contextualizing the rise of as-a-service in IT
By: Insight
Type: Webcast
For many organizations, the cadence of modern business demands efficiency and scalability. Rather than agonize over future-proofing and capacity planning, some are turning to As-a-Service solutions to support their goals.
-
IT managed services: What to know before you buy
By: TechTarget
Type: Resource
Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.
-
Managed Print Services in the Cloud
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analysts Louella Fernandes and Clive Longbottom discuss the benefits of extending managed print services to the cloud.
-
Why compliance-as-a-service is essential for MSPs
By: Gen Digital
Type: White Paper
In their role as IT service providers, Managed Service Providers (MSPs) provide a diverse set of important services to their clients. Read this white paper to see how an MSP can provide comprehensive security services to their SMB clients while having the peace of mind needed to focus on growing as a business.
-
Insurance in the age of digital services
By: Miro
Type: Case Study
In order to scale their business and fulfill customer needs, La Mobilière decided it was time to digitize their insurance products. But this digitization process is complex and can lead to many organizational challenges. Download this case study to see how La Mobilière uses Miro to digitize its insurance offerings.
-
Cloud support is not the same as managed services: See why
By: Intervision
Type: Blog
While the cloud has revolutionized how organizations operate, how they receive cloud support differs. Some organizations turn to cloud support, while others choose managed services. But they are not the same thing and serve much different purposes within the organization. Read on to learn about the differences and see which is right for you.
-
How to take customer service to the next level
By: Accenture
Type: Video
What if the service function was a driver for growth, engaging the customer at every step of the journey and delivering the experiences they desire? Tune into this brief video to learn how you can reimagine service with AWS, Accenture, and Salesforce to boost customer satisfaction and retention and drive revenue for your business.
-
What should you ask a pentesting service provider?
By: Trustwave
Type: White Paper
To augment their security stances, many organizations have partnered with a penetration testing (pentesting) service provider. Is your business considering doing the same? Step in “11 Questions to Ask Your Pentesting Service Provider,” a white paper that can guide your market exploration. Read now to unlock insights.
-
Journey to modernizing IT services and operations
By: ServiceNow
Type: eBook
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
-
Modernize IT services and operations with AI
By: ServiceNow
Type: eBook
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this e-book, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
-
A thousand pen-testers, at your service
By: Pcysys
Type: Data Sheet
Traditionally, manual penetration testing is a costly and unreliable endeavor. However, modern automated penetration testing platforms enable organizations to better understand their unique vulnerabilities, allowing them to stay ahead of tomorrow’s threats – read this data sheet to learn more.
-
Security as a service for MSP peace of mind
By: WatchGuard Technologies, Inc.
Type: White Paper
Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.
-
Want a modern integration service that works?
By: Informatica
Type: Data Sheet
Many existing enterprise integration technologies are rigid, expensive to maintain, and too slow to respond to the requirements of your business. This white paper details Informatica’s Cloud Application Integration service, which offers a single, trusted solution to support any integration pattern, data set, or endpoint. Access it here.
-
DDoS mitigation services: What your organization should consider
By: Arbor Networks
Type: eGuide
Our experts discuss various DDoS mitigation services and what your organization should consider before implementing cloud DDoS protection. Then, uncover the various types of DDoS attacks and the steps to take towards a more secure and reliable future.
-
Service Blocks Explained for Business Leaders
By: Rackspace Technology
Type: Video
How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.
-
Mainframe modernization services: Strengths & challenges
By: Ensono Limited
Type: Research Content
One business may decide to modernize its mainframe to achieve compliance. Another may decide to do so in order to deliver superior data analytics. Regardless of the driver, any business undertaking mainframe modernization wants a cost-effective, agile solution. Check out this ISG report to explore the mainframe modernization market.
-
Financial services firms moving to the cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we'll take a look at how some of the world's biggest financial brands are moving to the cloud, and share a cautionary tale or two about the mistakes some have made while trying to get there.
-
Channels to Managed Print Services in Europe
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.
-
How CFOs Can Reshape Service Organizations in the Never Normal
By: Unit4
Type: Video
In today’s highly variable environment, service organizations grapple with managing increased project complexity and retaining staff while controlling costs. Watch this video to learn how Unit4’s ERP can help CFOs gain visibility and control to enhance employee experience and power digital transformation.
-
The Future of Financial Services: Part 2
By: TechTarget ComputerWeekly.com
Type: eGuide
In the second part of our 'Future of Financial Services' e-guide series, read about how the financial services industry is not just being shaken up with cosmetic changes, but is about to go through the process of being stripped down and rebuilt.
-
ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
-
The Future of Financial Services: Part 1
By: TechTarget ComputerWeekly.com
Type: eGuide
In the first part of our 'Future of Financial Services' e-guide series, we interview 5 fledgling fintech companies that are working on a wide range of products and services to help reduce costs and make businesses more effective.
-
A Better Way to Implement Cloud Data Services
By: BMC Software
Type: eGuide
Companies who want to make the most of their data need a strategic solution to help them reduce cloud data complexity. Read our free eBook now to uncover these solutions when implementing cloud data services. All you have to do is take a quick survey to get started!
-
UPS monitoring, service for edge environments
By: Schneider Electric
Type: White Paper
EcoCare report compares UPS monitoring & servicing approaches for edge environments. Key drivers include fleet age, downtime cost & operational costs. Read the full report to quantify the value of outsourcing UPS fleet management.
-
Economic analysis of specialized security services
By: Palo Alto Networks
Type: Forrester Total Economic Impact Report
To meet their unique security needs, many organizations are turning to specialized security services, such as those provided by Palo Alto Networks Cloud-Delivered Security Services (CDSS). So, what does investing in such a service look like? For an economic analysis of CDSS, explore this Forrester “Total Economic Impact” report.
-
Expand your services with managed power solutions
By: Schneider Electric
Type: eBook
This eBook from Schneider Electric guides IT solution providers on adding managed power services to increase revenue. Learn how to leverage software tools for remote monitoring and management of critical infrastructure. Read now to future-proof your business.
-
Managing and Servicing your Clients Infrastructure Lifecycle
By: Scalepad Software
Type: Webcast
Tune in to this webinar to learn the essentials of managing and servicing your clients’ infrastructure lifecycle.
-
Improve service reliability in the face of disruption
By: Nobl9
Type: Webcast
In this webcast, you’ll hear from an expert panel as explore the complementary relationship between service level objectives and graceful degradation. Tune in now to discover how you can maintain a greater level of service reliability in the face of disruption.
-
How you can fill the IT talent gap with managed services
By: Spectrum Enterprise
Type: White Paper
One of the most difficult challenges facing IT teams today is the lack of skilled network specialists and other technical experts. The cost of training, re-training, or onboarding new talent can be cost prohibitive to many organizations. However, with managed services, you can scale up, predictably, and cost effectively. Read on to learn how.
-
How MDR, MSSP and SIEM-as-a-service stack up
By: Arctic Wolf
Type: eBook
MDR, MSSP, SIEM-as-a-service: Which one is the right fit for your security operations? To help you make an informed decision, this 16-page e-book compares the approaches. Dive in to understand the strengths and weaknesses of each security strategy.
-
Promises & pitfalls of self-service automation
By: Talkdesk
Type: eBook
Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations. So, how can automation help? Access this guide to learn more.
-
Modernize IT services with automated infrastructure visibility
By: ServiceNow and RSM
Type: eBook
Empower your IT teams to overcome service delivery challenges with automated infrastructure visibility. Learn how ServiceNow's ITSM and ITOM solutions can help you transform operations, prevent downtime, and rapidly resolve issues. Download the eBook to discover the top ways to modernize your IT services.
-
Modernize IT services with automated infrastructure visibility
By: ServiceNow and TechM
Type: eGuide
Empower your IT services teams to deliver stellar results with automated infrastructure visibility. Quickly identify and resolve service issues, prevent change-related outages, and diagnose endpoint problems faster. Learn how ServiceNow ITOM Visibility can transform your ITSM - read the e-guide.
-
Optimize IT services and operations for digital-first growth
By: ServiceNow and RSM
Type: eBook
Optimize IT services and operations to deliver extraordinary experiences and productivity for digital-first business growth. Discover a 3-stage approach to unify services, enhance experiences, and accelerate innovation. Read the eBook to learn more.
-
How to elevate the campus experience with managed services
By: Spectrum Enterprise
Type: eBook
The future of learning relies heavily on the IT infrastructure that is available on campuses today. To be successful, students need reliable connectivity, efficient hybrid learning platforms, and protection from attacks and breaches. Whether it’s in the classroom or anywhere else on campus, the network matters. Read on to learn why.
-
Factors to consider when evaluating on-premises, as-a-service IT
By: Pure Storage
Type: ESG White Paper
In this ESG white paper, discover the secrets to maximizing your return when evaluating as-a-service consumption and agile infrastructure options for on-premises IT.
-
Transforming financial services through cloud and innovation
By: AWS and Capgemini
Type: eBook
Capgemini and AWS partner to help financial services firms modernize their operations, enhance customer experience, and drive innovation using cloud, AI, and sustainability solutions. Download this e-book to learn more about their strategic partnership and offerings.
-
Simplify Your Field Service Technology Selection
By: ServiceNow
Type: White Paper
Explore the capabilities you need for automated scheduling, in the 2023 Gartner® Market Guide for Field Service Management.
-
eBook Modernise your IT services and operations with AI
By: ServiceNow
Type: eBook
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you'll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
-
Navigating Cybersecurity as a Service: A Buyer's Guide
By: Utimaco
Type: Buyer's Guide
As cloud adoption grows, cybersecurity is a critical concern. This buyer's guide examines factors to consider when selecting a Cybersecurity as a Service solution, including vendor trust, security requirements, and cost. Learn how to secure your digital business with Utimaco's Trust as a Service. Read the full guide.
-
How to institute DevOps with cloud service APIs, IT automation
By: Datera
Type: eGuide
Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
-
6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
-
Optimize your cloud costs through service level objectives
By: Nobl9
Type: Blog
Are you spending too much on cloud services? Is there a way to optimize your cloud spending and dramatically lower it? Read on through this blog post to learn how to save money by setting realistic service level objectives (SLOs), keeping customers happy while also managing your cloud infrastructure bill.
-
How financial services can automate attack surface management
By: Palo Alto Networks
Type: eBook
As financial institutions adopt direct internet access to optimize the end-user experience, it becomes difficult to inventory and manage all of these connections centrally, and each untracked internet connection is a potential point of exposure. Download this e-book to learn how to scale your SOC and automate your attack surface management.
-
How to Drive Value from a Managed Service Provider (MSP)
By: Advanced
Type: eBook
Download this e-book for an essential overview of key considerations to take into account when thinking about working with an MSP, so you can drive your business into the future and start reaping the benefits.
-
A Nobl9 Primer on Service Level Objectives
By: Nobl9
Type: White Paper
Check out this white paper for an introduction to the fundamental concepts about SLOs, and discover how tailored implementation can benefit your organization.
-
Analyst report: Comparing mainframe-as-a-service vendors
By: Ensono Limited
Type: Analyst Report
Legacy mainframe systems are complex and slow to change, thereby reducing business agility and holding back growth. Tap into this analyst report to learn what ISG perceives as most critical factors for mainframes services and solutions in 2023 and gain a deeper understanding of different mainframe-as-a-service (MFaaS) vendors and how they stack up.