How to support business goals with increased efficiency and scale
By: ServiceNow View more from ServiceNow >>
Download this next:
How you can enable GBS to accelerate innovation
By: ServiceNow
Type: White Paper
Digital transformation has become critical for the success of businesses. However, as organizations seek to optimize their technology and investments, many have questions such as:
- How do I manage cost without losing ground?
- How do I scale innovation with a clear path to ROI?
- How do I achieve better visibility across the business to improve growth and profitability?
That’s where enterprise shared services and Global Business Services (GBS) come in.
Access this white paper to learn more and discover how real businesses are combatting challenges by efficiently and digitally connecting their people, processes, and systems.
These are also closely related to: "How to support business goals with increased efficiency and scale"
-
Best practices for ensuring productivity with shared services
By: ServiceNow
Type: White Paper
With 88% of organizations reporting that harmonizing and optimizing services delivery has become a top priority, it’s clear that many are realizing that the path to productivity requires efficient shared services.
However, many companies can feel daunted by the process and don’t know where to begin when it comes to strategizing.
Access this guide to gain insight into the best ways that you can deliver productive experiences built for your employees while creating a shared services team that’s not only informed but enabled.
-
4 ways to retain employees with automation
By: ServiceNow
Type: eBook
Due to the widespread talent shortage, workers have more options, and so organizations need to do all they can to retain their workforce.
This e-book looks at how using automation to streamline workflow can help organizations maximize employee experience and retain more of their workforce. The paper includes 4 key strategies for employee empowerment automation, as well as case studies demonstrating their real-world efficacy:
- Deliver workflows to support complex cross-departmental journeys
- Provide flexibility to support variances in process and exception handling
- And 2 more
Download the e-book now to learn more about how strategic automation can help your organization retain its work force.
Find more content like what you just read:
-
A guide to creating efficiency in tough times
By: ServiceNow
Type: eBook
Discover the top 10 strategies for reducing IT costs in this eBook, which highlights the power of automation and centralized governance to increase operational efficiency and minimize asset risk.
-
Leadership trends report: Operating excellence
By: ServiceNow and NewRocket
Type: eBook
The modern business landscape has come to be defined by today’s drastic increase in uncertainty. This report shares 3 major trends challenging your business, as well as how you can turn these challenges into real opportunities and prepare your business for the future. Download the eBook now to unlock the 3 key trends.
-
Supporting employee experiences in the new work world
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
-
Patchwork quilts are for beds—not IT departments
By: ServiceNow and EVIDEN
Type: eBook
If your IT teams are weighed down by overtaxed, uncoordinated, slow-to-respond service operations, you’re not alone. Read this e-book to examine 4 ways to automate away IT drudgery, and instead, reinvest IT resources into cutting-edge projects.
-
3 steps for accelerating GBS for organizational success
By: ServiceNow
Type: White Paper
In order to enhance the impact of technology and teams, many organizations have started to invest in global business services (GBS), which can enhance and align HR, IT, finance, and other critical functions. But why exactly is GBS so appealing? Dig into this white paper to learn more.
-
ESG: Global Business Services (GBS) Automated for Scale
By: ServiceNow
Type: White Paper
Global business services (GBS) must work across all functions, enabling the delivery of services to employees, customers, and partners. And to scale, GBS organizations need flexible, easy-to operate, low-code platforms that deliver speed to value. Access this report to learn more about these processes.
-
Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
-
Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: eBook
What does employee experience have to do with ESG? Discover the missing link in this ebook. By using digital workflows to build a hybrid work model, you’ll see how you can meet your ESG goals by enabling employees to work from anywhere, reducing your carbon footprint and building a reputation for ESG excellence.
-
Elevate the Employee Experience with ESG
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
-
Accelerate innovation with low-code app development
By: ServiceNow
Type: White Paper
To keep pace with today’s rapid change, low-code empowers everyone to do more with less. But how can you build great experiences swiftly, while safeguarding app quality, data security and platform stability? Discover low-code with easy, effective governance, in this e-book.
-
The secret to proactive, unified customer service
By: ServiceNow
Type: White Paper
Proactive customer service isn’t a one-person job. It takes your entire organization. See how to build yours with our guide.
-
ITSM: How to implement AIOps & support it with O11y
By: ServiceNow
Type: White Paper
An explosion of digital services, mirrored by a tidal wave of data, is rapidly overwhelming IT services and operations teams. But there is a way you can cope and even thrive through this inevitable change and growth: artificial intelligence for IT operations (a.k.a. AIOps), along with observability. Download this eBook to learn more.
-
Creating The Ultimate Spend-Smart IT Asset Management System
By: ServiceNow
Type: eBook
According to a recent Insight survey, 66% of organizations reported having a large amount of duplicate hardware and software, leading to unexpected costs piling up. Access this handbook to explore the top ITAM challenges and solutions for an effective workflow.
-
How to free up resources to spark ongoing IT innovation
By: ServiceNow and Devoteam
Type: eBook
Read this guide to learn how you can save up to 30% on software spend alone and get more value from all your technology investments. You’ll discover how to free up resources to spark ongoing innovation—and it all starts by managing IT assets on a single cloud platform.
-
Deliver Resilient Technology Service Operations to Support Rapid Software Innovation
By: ServiceNow
Type: eBook
More than $3 trillion has been invested in digital transformation over the last few years, but too much of that has been funneled into point solutions that have failed to solve the needs of the modern enterprise. Use this handbook from ServiceNow to discover the value of a single platform that unifies your IT service and operations teams.
-
Best practices for modern technology service operations
By: ServiceNow
Type: eBook
As organizations like yours adopt a digital-first strategy, demand for technology services is exploding and leaders are facing increased pressure to deliver. In this e-book, access a 3-step roadmap for automating and optimizing your service delivery, including best practices for proper execution.
-
How to achieve change-capable IT operations
By: ServiceNow and Kyndryl
Type: eBook
Demand for digital services is exploding, driven by new market opportunities, a quest for efficiency and agility, and emerging trends like hybrid work. To thrive in this constantly evolving landscape, you need to build a change-capable organization. Get best practices for driving growth with IT service operations by accessing this e-book.
-
Advancing Your Risk Management Maturity
By: ServiceNow
Type: White Paper
Maturing your risk management programmes is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
-
Advancing Your Risk Management Maturity
By: ServiceNow
Type: White Paper
Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.
-
Fuel innovation with smarter application development
By: ServiceNow
Type: eBook
There is a significant gap between the need for enterprise-grade apps to be developed and the availability of traditional developers. This e-book serves as a guide to better application development, allowing you to better focus your development through the following 3 strategic outlooks. Continue on to learn more.
-
How to advance in your global business services journey
By: ServiceNow
Type: Infographic
By investing in global business services (GBS), you can create opportunities to amplify the impact of your technology and teams, but many businesses are still dealing with hurdles like siloed views and duplicative, manual work. Tap into this infographic to learn how you can empower GBS agents and drive growth for your business.
-
Top challenges to a seamless employee journey
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
-
Top challenges to a seamless employee journey
By: ServiceNow
Type: eBook
If you’re to build a hybrid workforce that’s great for business, then boosting employee engagement AND productivity is key. Read this ebook to discover the top challenges to a seamless employee journey and how you can solve them with cross-enterprise workflows on a single platform.
-
Hyperautomation: A guide to maximizing efficiency with RPA
By: ServiceNow
Type: eBook
Read this ebook to discover how you can implement robotic process automation (RPA) in your day-to-day work, on a single platform. You’ll learn the key role RPA plays in maximising efficiency, reducing friction as part of your hyperautomation strategy and enabling your people to do their best work.
-
Hyperautomation & RPA: How to keep people at the center of strategy
By: ServiceNow
Type: eBook
Read this ebook to see how you can accelerate and unify your hyperautomation efforts, to give your people more time to focus on strategic goals. You’ll be able to build and automate processes at scale, while realising faster time-to-value through connected systems.
-
Seize New Revenue Opportunities While Lowering Costs
By: ServiceNow
Type: eBook
Read this eBook to see how you can transform your enterprise CX by connecting to your customers, partners and suppliers on one ecosystem, with ServiceNow. You’ll learn how to simplify business operations, drive down cost-to-serve, lower time-to-revenue and accelerate growth with automation.
-
Book of knowledge: How to deliver improved CX
By: ServiceNow
Type: eBook
Every customer interaction matters. But how can you deliver effortless experiences that build long-term loyalty? Learn why top brands are connecting people and processes to drive growth, in ServiceNow’s 2022 Book of Knowledge.
-
Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
-
6 Ways to Recession-proof Your Business with ServiceNow Risk Products
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
-
Guide for more productive employee experiences
By: ServiceNow
Type: White Paper
Uncertainty is inevitable for any company. When you’re reimagining the way your business works, it can be hard to know what changes you should make to ensure success. This is especially true when working to transform your employee experiences and shared services ventures. Browse this white paper to learn more.
-
Reimagining IT Service Delivery and Operations No Matter What Comes Your Way
By: ServiceNow
Type: White Paper
Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.
-
3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
-
The benefits of strategic portfolio management
By: ServiceNow
Type: eBook
With strategic portfolio management (SPM), customers have completed the annual planning cycle 40% faster, recorded 30% time-to-market improvements, and made an estimated €2.5M in efficiency gains. This operational guide to SPM highlights3 key steps for driving SPM along with a real-world case study exemplifying each. Read on to learn more.
-
How innovative companies transform continuously and why it matters
By: ServiceNow
Type: White Paper
What does a leading-edge innovative organization look like? Innovative businesses are defined by their ability to not only adapt to changing circumstances, but to treat them as an opportunity to redefine the status quo. Download this white paper to learn how you can use digital transformation to gain a competitive advantage for your business.
-
Accelerating digital transformation through citizen development
By: ServiceNow
Type: eBook
Explore how organisations are accelerating their digital transformation journeys using hyperautomation and low-code, in these success stories. By making your citizen development programme a service for your teams, they can meet their innovation needs swiftly and safely—with built-in guardrails to avoid technical debt.
-
Accelerating digital transformation through citizen development
By: ServiceNow
Type: eBook
Explore how organisations are accelerating their digital transformation journeys using hyperautomation and low-code, in these success stories. By making your citizen development programme a service for your teams, they can meet their innovation needs swiftly and safely—with built-in guardrails to avoid technical debt.
-
SecOps roadmap: 3 steps to security automation
By: ServiceNow
Type: White Paper
When it comes to business security today, the numbers don’t look good: 280 days is the average time to identify and contain a cyberbreach. In this brief guide, get a 3-step roadmap that will show you how to rapidly mitigate ever-changing security risks, despite increasing attack surface complexity, threat volumes, and skills shortages.
-
Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this guide to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
-
Building connected, cross-enterprise platforms with a single low-code solution
By: ServiceNow
Type: eBook
Read this handbook for 3 steps to accelerating innovation. Learn how you can quickly build connected, cross-enterprise workflows with low-code, provide experiences that users love, and deliver them at scale—all with a single platform.
-
3 steps to reducing software, hardware & cloud costs
By: ServiceNow
Type: White Paper
According to Gartner, there will be $298 billion of needless IT spending in 2022. This overspend is a systemic issue in organizations fueled by siloed, disconnected tools and inefficient, manual processes. Use this white paper as a roadmap to connect multiple departments on a single platform with a strategic workflow, reducing costs and risk.
-
Take control of diverse and rapidly evolving enterprise risks
By: ServiceNow and NewRocket
Type: White Paper
ServiceNow® works with organizations around the world to help them effectively manage enterprise risk and compliance. This paper identifies three key pillars for success that allow those organizations to respond proactively and consistently to the full spectrum of risks they face.
-
Take control of diverse and rapidly evolving enterprise risks
By: ServiceNow and Thirdera
Type: eBook
Read this e-book to explore the three pillars for proactively and consistently tackling new risks that come your way: creating a unified system for operationalizing risk and compliance; making your frontline employees equal partners; and automatically fueling internal audits with high-quality data.
-
5 best practices for connecting customer service resources
By: ServiceNow
Type: eBook
Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact centre. Your whole organisation needs to be involved. Read this e-book to discover five best practices for building more resilient and connected service operations.
-
Why do 86% of organisations which fully use AI provide better CX
By: ServiceNow and Devoteam
Type: eBook
86% of organizations that fully utilize artificial intelligence (AI) in their workflows see an improved experience for their customers, a staggering number that highlights the value of intelligent automation. Download this e-book to explore 3 benefits your organization can enjoy by implementing predictive intelligence and intelligent automation.
-
AI Done Wisely Delivers Better, Faster, and More Scalable IT
By: ServiceNow
Type: White Paper
It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
-
3 ways to drive value with intelligent automation
By: ServiceNow and EVIDEN
Type: eBook
86% of organizations that fully utilize artificial intelligence (AI) in their workflows see an improved experience for their customers, a staggering number that highlights the value of intelligent automation. Download this e-book to explore 3 benefits your organization can enjoy by implementing predictive intelligence and intelligent automation.
-
How ServiceNow App Engine performs according to real users
By: ServiceNow
Type: eBook
Democratizing app development and embracing low-code may be a top-down strategy, but it’s executed in the trenches. Hear how the people who use ServiceNow’s low-code tools everyday feel about App Engine in this white paper.