Automation for ServiceOps: How to Go Beyond IT Service and Operations Expectations with Automation
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How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
Why should your organization consider leveraging hyperautomation and low-code development?
Along with outlining the benefits that adopting these technologies can present, such as empowering more employees with development capabilities, this ServiceNow e-book considers how businesses like NASCAR, Hancock Whitney Bank and Petrobras are using the technologies to:
- Enhance employee experiences
- Accelerate banking processes
- And more
Tap into the book to unlock the insights in full.
These are also closely related to: "Automation for ServiceOps: How to Go Beyond IT Service and Operations Expectations with Automation"
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3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper outlines 3 strategies to boost enterprise productivity and innovation.
Firstly, integrating processes across silos ensures a unified source of truth. Secondly, hyperautomation of routine tasks via RPA and similar tools liberates staff. Thirdly, orchestrating and refining workflows with data analytics aids continual enhancement.
The paper claims that by leveraging the ServiceNow platform, you can dismantle silos, reduce manual labor, and improve process efficiency, allowing employees to concentrate on strategic, inventive projects that propel business growth.
Discover how companies like Sportsbet and Marken revolutionized operations with ServiceNow by reading the full report.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
In the hurry to get ahead, your customer and employee experiences could be falling behind.
Fortunately, it’s possible to achieve technological change while elevating employee and customer experiences. In fact, your IT organization could be the catalyst for this. With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services.
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
Find more content like what you just read:
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Top 5 IT imperatives for supporting EX and CX
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With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services. Discover in this eBook how your IT team can help your organization deliver a cohesive and accelerated customer and employee experience.
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Break free from siloed automation
By: ServiceNow
Type: White Paper
Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.
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How to Have Productive Experiences for Your Employees
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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How you can keep up with the customer experience evolution
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Leader’s guide to strategic automation’s benefits
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“Hyperautomation is irreversible and inevitable,” explains Research VP at Gartner, Brian Burke. With that in mind, how can you maximize the benefits of hyperautomation at your organization? Dive into this ServiceNow e-book for insights and recommendations.
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3 critical steps to managing technology spend and risk
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In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Why leverage low-code with gen AI?
By: ServiceNow
Type: eBook
Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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The Gorilla Guide to IT asset management
By: ServiceNow
Type: eBook
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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What is AIOps and how does it work?
By: ServiceNow and Konversational
Type: eBook
An explosion of digital services, mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics, is rapidly overwhelming IT services and operations teams. AIOps can help. In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
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Are you merely tracking assets—or are you maximizing their full value?
By: ServiceNow
Type: eBook
Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
Type: eBook
The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
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This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
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To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
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The secret to a more unified and seamless procurement experience
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In this e-book, discover a better way to manage procurement—one that reduces cycle time, enhances user experiences, and improves internal controls with automation and unified data.
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3 steps to achieve digital business readiness with IT services
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Discover the 3 essential steps, in the realm of IT services and operations, towards a successful digital-first business strategy in this e-book. You’ll also learn how to define your IT services needs with a handy checklist.
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Making Employee Journeys Unforgettable
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Customer expectations are changing: What to do about it
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Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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How to secure your ServiceNow SaaS
By: AppOmni
Type: eBook
Many organizations rely on ServiceNow to manage their IT systems. But with the inherent risks associated with SaaS deployment, organizations need to know how they can best secure their ServiceNow usage. This guide offers an overview of ServiceNow, helping you understand and secure the complex platform. Read on to learn more.
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Dropbox Controls Spending with ServiceNow & Genpact
By: ServiceNow and Genpact
Type: Case Study
Dropbox cut its procurement cycle time by over 50% by adopting ServiceNow and partnering with Genpact for consulting and implementation. Read this case study to see how this company replaced disconnected, manual processes with a streamlined, automated system providing transparency and efficiency.
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5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
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Source to pay-as-a-service: A comprehensive solution for control of spend
By: ServiceNow and Genpact
Type: White Paper
When budgets are low but business demands are high, source to pay teams need a simple way to take control of spend. In this white paper, discover how Genpact’s source to pay-as-a-service solution can help.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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8 often-overlooked benefits of a powerful cloud-based EAM solution
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Why efficient IT asset management requires a unified, automated platform
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Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
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Customer Insights: Employee Experience Testimonials
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Using AIOps to Thwart Data Breaches
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Improve risk management by connecting business & IT
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Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
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4 use cases for event-driven infrastructure automation
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How a single platform can help security teams stay ahead of cybercriminals
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Deliver more reliable digital services by knowing what supports them
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10 tips for low-code app development
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In this 64-page ultimate guide to low-code application development, discover what questions you should ask before building, 10 development tips, and much more.
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Optimizing cloud costs through visibility and automation
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FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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5 key IT asset cost reduction tips to free up your budget
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An inside look at AstraZeneca’s IT
By: Morpheus Data
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In an industry where speed is everything, growing technology bottlenecks can hold you back. In this case study, learn how AstraZeneca adopted cloud automation technology, updated their provisioning, and improved compliance with the help of Morpheus Data. Read the study here.
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Deploying an outside application for improved onboarding
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Risk reporting: Tips for more effective board communication
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Speeding up vulnerabilty detection with automation
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Risk management: 5 stages to compliance
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Top 3 issues for today’s security operations teams
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Automated document management system tools transform workflows
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