NWN Carousel Integrated Cloud Communications Offerings
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Getting a handle on AIOps and self-healing systems
By: TechTarget ComputerWeekly.com
Type: eGuide
Reducing effort, reacting faster, preventing problems and improving understanding of the IT environment are the key benefits of AIOps, identified by analyst Forrester in its Vendor Landscape for Cognitive Operations. To achieve these goals AIOPs platforms are increasingly making use of predictive analytics and automation to offer IT operations a level of self-healing. Read more in this e-guide.
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CX & retail: Modernizing strategies for customer loyalty
By: Webex by Cisco
Type: eBook
When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement.
However, with so many channels available, many organizations can struggle with knowing where to begin.
This guide can provide you with in-depth insight into today’s top channels, offering an overview of their different benefits and capabilities and tips for how you can best meet your customer’s expectations.
Dig into the guide to learn more.
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
As an industry buzzword, unified communications (UC) had its day several years ago. The integration of multiple communication tools – such as voice, video, instant messaging and presence technology – in the service of collaboration within the business is something that virtually every enterprise is now doing.
Yet despite its mainstream status, the UC market continues to evolve as the digitisation of the enterprise gathers pace and new modes of doing business demand new modes of communicating and collaborating.
In this e-guide, we will explore and define some of the key elements of a UC deployment, and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives: Paul Clarke from UC provider 3CX argues that the technology is still far from ubiquity, particularly when it comes to mobile deployments within the enterprise, while Sandra Gittlen delves a little deeper into this topic, and we will also find out how to consolidate disparate UC deployments within the business.
Meanwhile, at Gitex 2017, the Middle East’s largest technology show, we met with Avaya, which is turning its focus back on its core UC business, and considering how UC can play a role in supporting projects that involve some more up-and-coming technologies, such as artificial intelligence, and even blockchain.
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How to close UC compliance gaps
By: ARG, Inc.
Type: Case Study
A national, privately held defense contractor had previously leveraged Avaya on-prem PBX, Verizon PRIs and numerous collaboration and messaging tools (Teams, Slack, etc.) As many of these were disjointed, compliance risks arose. View this case study to learn how ARG helped this contractor aggregate tools and eliminate overlap.
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Contact center evolution at 24/7 emergency ambulance service
By: FourNet
Type: Case Study
The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes operations. Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs. In this case study, learn about SCAS’s contact center evolution.
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CW Middle East Jan to Mar 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
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FedRAMP compliant UC
By: ARG, Inc.
Type: Case Study
A top 10 federal defense contractor with over 20,000 employees was managing a complex environment with large Avaya and Cisco footprints for PBX and contact center. They required a FedRAMP environment that provided a seamless consolidation of collaboration, conferencing and voice. Download this case study to learn how they got it.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Computer Weekly – 5 December 2023: Technologies to support hybrid working
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide looks at technologies to support hybrid working – even when your business is as unique as farming. Read the issue now.
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Emerging Trends and New Developments in Software-Defined Networks
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, Computer Weekly sits down with with senior IT managers from a number of multi-national companies to discuss the latest trends and newest developments in the world of software-defined networks.
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The enterprise guide to video conferencing in 2023
By: TechTarget ComputerWeekly.com
Type: eGuide
With all the broad technology shifts that have taken place during the pandemic, networked resources have become most vital. With the continued demand for conferencing services, the total addressable market size of communications and collaboration products and services will continue at a fair clip.
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Empower your UC administrative team with Kurmi
By: Kurmi Software
Type: Resource
73% of UC administrators spend half their time each week on MACD (moves, adds, changes, deletes) processes, and 76% are finding errors in the data at least a third of the time. Access this brief guide to discover why many businesses are implementing UC management platforms like Kurmi’s that can help streamline and automate evolving UC needs.
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A Computer Weekly Buyer's Guide: Office Productivity for Home Workers
By: TechTarget ComputerWeekly.com
Type: eGuide
The question of productivity has become an inevitable consideration since the pandemic made home working commonplace. In this 16-page buyer's guide, Computer Weekly looks at how it's being maintained, the advantages a remote workforce brings to business and the hybrid model being embraced by workers.
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March ezine: Making tracks to SD-WAN growth
By: MicroScope
Type: Ezine
SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation
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UC service management & provisioning automation guide
By: Kurmi Software
Type: Research Content
As organizations continue to migrate from more traditional hardware-based, on-premises PBX/Unified Communications (UC) systems to cloud-based UC and UCaaS systems, many know little about the landscape and can be daunted by transformation. Browse this guide to learn more.
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Unified Communications: the key to prospering in the new working reality of Covid-19
By: TechTarget ComputerWeekly.com
Type: eGuide
The coronavirus is changing everything about how people work, and will do so permanently. It added that even though the working world was experiencing unprecedented uncertainty, there were two things that should be borne in mind: the virus will pass, and at the other side of the pandemic, the world of work will look very different.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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MicroScope - January 2020: SMEs and managed services
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of MicroScope, we look at the channel opportunity in the SME customer base as they look for managed services support, our roundtable discussion looks at the transformative appeal of unified communications, and consider why software development houses are switching to no-code. Read the issue now.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
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A university’s path to Wi-Fi 6: Case study
By: FourNet
Type: Case Study
Leeds Beckett is a leading public university with over 28,000 students. Key to supporting those students is facilitating seamless digital experiences. To do so, Leeds Beckett set out to modernize its network infrastructure. So, how did the university accomplish that mission? Find out in this case study.
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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MicroScope – October 2021: Choosing a channel career
By: MicroScope
Type: Ezine
In this issue, we explore whether more partners equals better business, and take a closer look at how IT consumption is changing thanks to subscription services. Also read a special feature looking into whether the channel offers good prospects for school-leavers hoping to start on a career path that could make a difference
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MicroScope – March 2020: Making life simpler for the channel
By: MicroScope
Type: Ezine
In this issue, read about how Dell is continuing on its mission to make life easier for partners by introducing improved tools, and we take a closer look at how cloud, cyber security and 5G are set to dominate over the course of 2020
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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Wireless networks: A buyer's guide
By: TechTarget ComputerWeekly.com
Type: eBook
Mobile devices are increasing the pressure on wireless networks. In this 13-page buyer's guide, learn about the latest developments in wireless networks, the challenges of wireless local area networking, and how to deploy the 802.11ac Wave 2 wireless standard.
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How to enhance your network for the future
By: TechTarget ComputerWeekly.com
Type: eGuide
The world of networking is broad in its scope, and touches on almost every other aspect of enterprise IT.
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Computer Weekly - 18 May 2021: The real-life consequences of ransomware attacks
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after a ransomware attack shut a major US oil pipeline, we examine the real-life consequences for organisations facing similar threats. We ask the experts for their top tips in reducing datacentre running costs. And we hear how data science skills are helping government make better decisions. Read the issue now.
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Migrating to the cloud: A 4-step, risk-free guide
By: RingCentral
Type: White Paper
Enterprises migrating to the cloud face unique challenges. This guide explores 4 paths to a risk-free cloud migration, including hybrid cloud PBX, Microsoft Teams direct routing, and carrier-supported migrations. Learn how to maximize existing investments while modernizing communications. Read the full guide.
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UC Management: Leader’s Guide for the Digital Workplace
By: Kurmi Software
Type: Analyst Report
To support their digital workplaces, many organizations have adopted a UC management solution. But what sets one UC management tool apart from the rest? Browse this IDC report to discover 13 hallmarks of a sophisticated UC management solution.
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Next generation network security
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we explore how network security, while remaining relevant, needs to change in its approach to meet the needs of new technologies and threats. We also look at why it should now be seen as one of several key elements of a modern cyber security strategy.
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Welcome to the new world of network management
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore how the role of the network manager is undergoing radical change as the world of networking moves into the cloud with the transition towards software-defined, virtualised infrastructures and begins to incorporate elements of automation and machine learning.
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MicroScope – June 2022: A return to face-to-face meetings
By: MicroScope
Type: Ezine
With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel
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VoIP has never lost its voice: How to get the most out of your business communications
By: TechTarget ComputerWeekly.com
Type: eBook
In today's comms world, and especially with regard to hybrid working, a communications identity has now become a unified calling and collaboration endpoint, one which is part of a suite of business services spanning voice, security and network-as-a-service solutions to power the mobile workforce.
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Top 10 networking stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Until Tuesday 10 December, it would have been absolutely fair to say that 2019 was the year of software-defined networking. And then, on 11 December, Cisco unveiled the basis of what it called the internet for the future. Hardware was very much back to the future. Here are Computer Weekly's top 10 networking stories of 2019.
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Computer Weekly – 3 May 2022: A prescription for digital accessibility at Boots
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, millions of people have difficulties when using websites – we find out how Boots is making its e-commerce offering fully accessible. Our new buyer's guide examines communications as a service. And we talk to Trainline's CTO about how the rail app provider survived and thrived post-pandemic. Read the issue now.
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MicroScope – September 2020: Reach out to resellers
By: MicroScope
Type: Ezine
In this issue, discover how the channel is making sure the human touch is maintained during the pandemic, with insight into how closer bonds can be developed and on how to maintain productivity. Also read about 'hybrid working' is set to shape the future of the workplace
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Computer Weekly – 11 July 2017: The data analytics behind the Wimbledon tennis championships
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the All England Lawn Tennis Club is working with IBM to use data analytics to engage with fans of the Wimbledon championships. We examine whether IT automation will kill jobs or solve the skills gap. And we look at the issues around data portability in the cloud. Read the issue now.
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IT investments: 1,500 organizations’ obstacles & experiences
By: ARG, Inc.
Type: Research Content
To understand the top obstacles to maximizing the value of your organization’s IT investments, review this 19-page report, which is informed by the survey results of 1,500 ARG clients.
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The future of customer engagement through digital communication
By: 8x8
Type: eBook
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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Computer Weekly - 26 October 2021: Managing cyber risk by integrating supply chains
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our new Buyer's Guide examines the security and IT integration challenges of modern supply chains – we also talk to the CEO of SolarWinds about how the company overcame its huge supply chain attack. And we look at how a small town in Lancashire was chosen to host the UK's National Cyber Force. Read the issue now.
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Computer Weekly – 27 September 2022: Making digital a key ingredient at Mondelez
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to snack giant Mondelez, the owner of Cadbury, about how AI and data are transforming its business. SAP is increasing support costs for the first time in years – we assess the impact on customers. And a Ukrainian tech CEO tells us how his company kept going despite the Russian invasion. Read the issue now.
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CW Middle East - January-March 2022: What does Saudi Arabia's autonomous vehicle agenda mean for the world?
By: TechTarget ComputerWeekly.com
Type: Ezine
If all goes according to plan, within a few years, one million people will live in Saudi Arabia's 'city of the future' – and every one of them will depend on a fleet of self-driving cars. Also in this issue, read about the UAE's bid to become a world-leading location for artificial intelligence innovation.
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Computer Weekly – 18 October 2022: How Russia hacked a former MI6 spy chief
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, Russian hackers leaked emails and documents from British government, military, and intelligence officials – we examine the implications. New EU laws will govern online safety and the use of AI, but what do they mean for organisations? And we look at the growth in checkout-free shopping. Read the issue now.
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MicroScope – April 2020: Seeking sustainability in the channel
By: MicroScope
Type: Ezine
In this issue, we look at sustainability in the channel, with customers increasingly wanting to know that their reseller has a handle on their carbon footprint. Also, read about SCC's insight on mobile working and workforce security, and take a closer look at Riverbed's return to its roots
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CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets
By: TechTarget ComputerWeekly.com
Type: Ezine
Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses.
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CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
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MicroScope – June 2020: The surge in home working
By: MicroScope
Type: Ezine
The shift by many to home working has created opportunities and challenges for the channel as it looks to help customers through the changes. Also discover the importance of diversity in your workforce, and how Covid-19 is affecting IT events
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Computer Weekly - 18 January 2022: The race to quantum computing
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, researchers are racing to create the first commercially useful quantum computer – we look at one of the European candidates. Cyber security is one of the greatest risks facing the global economy, warns the World Economic Forum. And we examine the role of employee experience in hybrid working. Read the issue now.
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MicroScope – September 2021: Stepping forward after Covid
By: MicroScope
Type: Ezine
In this issue, discover what the lasting impact of Covid-19 is likely to be as the channel emerges into a post-pandemic world. Also discover more about disaster recovery for SMEs and how best to make a plan to protect your business, and read about an uptick in cloud-based contact centre-as-a-service solutions