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Vodafone is Partnering with Nokia to Build an Anomaly Detection Application on GCP
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Improve your NPS score through real-time resolution
The Net Promoter Score (NPS) assesses customer satisfaction and their likelihood to recommend a business. Vodafone Idea, known as Vi, aimed to boost their score by enhancing:
- Response and resolution times
- Service and agent satisfaction
- Recommendation likelihood
Teaming up with Teleperformance, Vodafone gained detailed insights into customer touchpoints, enabling swift resolution of pain points and real-time feedback collection. Access this case study to hear the full story and learn how you can contact Teleperformance to discover more.
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SaaS ERP mushrooms during Covid crisis, up to a point
In this e-guide we look at the migration of business applications to the cloud, under the discipline of the Covid crisis; we examine the question of who is winning the cloud ERP wars; and offer a case study of one large, complex company, Vodafone, that gives a counter example of how cloud still has limits when it comes to ERP.
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Guide to Flexible Working
Flexible working means providing your employees with tools to do their jobs in new and more efficient ways. It involves giving them the right mix of technologies needed to become more flexible about how and where they work – and equipping them with the skills to react to changing customer behaviours.
This guide from Vodafone explains how to introduce flexible working, what technologies to consider and how to succeed at implementation.
- Start by deciding on your flexible working goals. You might want to make your workforce more responsive, create a better work life balance for your employees, reduce overhead costs or respond to changing customer demands.
- Be clear on what flexibility means to your business and how it fits with your goals. Think about your various types of workers, the job that they do and their working style.
- Technology is the foundation of flexible working. You need the right mix of infrastructure, applications, and communications tools to enable people to work flexibly.
