Putting personalised government services into practice.
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Computer Weekly – 4 April 2023: Revitalising UK digital government
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK’s digital strategy? We examine the container management platforms from the big six storage suppliers. And we look at the challenges of achieving IT sustainability while continuing to drive digital innovation. Read the issue now.
These are also closely related to: "Putting personalised government services into practice."
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Government insists 'nothing sinister' about web user data gathering
By: TechTarget ComputerWeekly.com
Type: eGuide
Privacy and data protection have never been more important. Cambridge Analytica, Facebook, we can count the recent scandals on two hands. But lately, government officials have insisted there is “nothing sinister” in plans to gather user information through the Gov.uk website to help deliver more personalised digital services to citizens. Read the story now.
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Computer Weekly - 22 June 2021: A new three-year plan for digital government
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, the new CEO of the Government Digital Service, Tom Read, explains his three-year strategy for improving online public services. EU attempts to regulate AI are under fire – we examine the issues. And we find out how Bupa is turning to the cloud to deliver personalised healthcare. Read the issue now.
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Why UX Is the Great Enabler of Public Sector Digitization
By: Ensono Limited
Type: White Paper
In this white paper, take a close look at how the public sector can put the citizen at the heart of plans for digitization and identity management and create flexibility and robust solutions for the future.
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A Computer Weekly buyer's guide to modernising public sector IT
By: TechTarget ComputerWeekly.com
Type: eGuide
Digitising the public sector is proving to be a long and winding road. In this 15-page buyer's guide, Computer Weekly looks at how some CIOs are embracing digital transformation, how coronavirus has accelerated it and why the UK government needs to embrace the challenge of digital collaboration
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CW Benelux - February-April 2022: Unesco members adopt AI ethics recommendation
By: TechTarget ComputerWeekly.com
Type: Ezine
Unesco member state have adopted an AI ethics recommendation that seeks to define a common set of values and principles to guide the development of ethical AI globally. Also read about a large-scale national cyber exercise in the Netherlands.
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Computer Weekly – 26 September 2023: Preparing for post-quantum cryptography
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide assesses the challenges for cryptography in the emerging era of quantum computing. Google Cloud experts explain how the internet giant is preparing its datacentres for a world of AI. And we examine the privacy, compliance and backup issues from generative AI. Read the issue now.
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CW Europe - March-May 2022: Luxembourg sees big role in global fintech market
By: TechTarget ComputerWeekly.com
Type: Ezine
Read about Luxembourg's aim to play a larger role in the rapidly growing global financial technology market. Also find out how a Siri-like digital assistant will automate the completion of government service requests in Estonia.
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CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
By: TechTarget ComputerWeekly.com
Type: Ezine
As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
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CW EMEA: Keeping across the rules
By: TechTarget ComputerWeekly.com
Type: Ezine
Saudi Arabia made a statement of intent back in 2017 that it would build an entirely new city that would be smart from the start. We go deeper to find out how the project is shaping up.
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Computer Weekly – 16 January 2018: How to fix the Meltdown and Spectre chip flaws
By: TechTarget ComputerWeekly.com
Type: eBook
In this week's Computer Weekly, as CIOs come to terms with the Meltdown and Spectre processor flaws that make every computer a security risk, we examine how to protect your IT estate. We find out how Alexa-style smart speakers can help with CRM strategies. And we look at how the public sector is implementing DevOps. Read the issue now.
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E-government benchmark 2016
By: TechTarget ComputerWeekly.com
Type: Essential Guide
The results of the latest e-government benchmark show a cautious acceleration of e-government implementation in Europe.
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Fix your contact center challenges: Government agency guide
By: Intervision
Type: White Paper
With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience. So, how can this best be done? Access this guide to learn more.
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CW Europe - March-May 2020: Experts examine Dutch government’s IT problems
By: TechTarget ComputerWeekly.com
Type: Ezine
Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Computer Weekly 17 July 2018: How container technology is evolving
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as adoption of containers grows rapidly, we look at the choices and potential benefits of the technology, the efforts being made to secure internet of things devices and how the latest Brexit plans will affect the UK tech sector. Read the issue now.
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Computer Weekly – 18 July 2023: Soaring ahead with data at Rolls-Royce
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how aerospace giant Rolls-Royce uses data to improve its competitive advantage. We examine the benefits and best practices in software-defined storage. And we analyse calls for a review of laws around the use of computer evidence prompted by the Post Office IT scandal. Read the issue now.
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A Computer Weekly buyer's guide to retail technology
By: TechTarget ComputerWeekly.com
Type: eGuide
The retail industry is evolving alongside the emergence of new technologies. In this 15-page buyer's guide, Computer Weekly looks at how retailers are using AI, the importance of good digital customer experience and how mobiles have transformed the purchasing process.
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CW Middle East Jan to Mar 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
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The top Nordics stories from 2021
By: TechTarget ComputerWeekly.com
Type: eGuide
The Nordic region offers the world a melting pot of tech, with its huge traditional industries and world-leading tech startup hubs. In this eguide, read about the unique mix of features in the Nordic countries that means traditional businesses and consumers are willing to apply new technology to problems big and small.
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Computer Weekly – 11 June 2019: Are schools delivering on digital skills?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the differing approaches to teaching computer science across the UK and assess the pros and cons of each. Our latest buyer's guide examines the technologies and best practices of multicloud environments. And we find out what you get for your money when buying cyber insurance. Read the issue now.
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Computer Weekly – 14 February 2023: Where next for NHS IT?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as NHS Digital is folded into NHS England, we consider what the merger could mean for the future of NHS IT. We find out how data science and analytics has become an increasingly important function for John Lewis. And we examine the importance of building empathy into metaverse applications. Read the issue now.
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CIO Trends #10: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
Swedish people are pioneering when it comes to adopting the latest technologies. But this malleability to new tech has its limits. Read in this eguide how Swedish consumers are losing confidence in social media, with increasing distrust over personal data use and online privacy.
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CW Europe - September-November 2022: Why Russia could become the world's biggest market for illegal IT
By: TechTarget ComputerWeekly.com
Type: Ezine
Faced with international sanctions and the departure of many global IT suppliers from Russia, companies there are seeking alternative, and sometimes illegal, routes to access IT products. Also read how new requirements are driving scientists and engineers in Europe back to the lab to start developing 6G technology.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Computer Weekly – 28 March 2023: Is TikTok really a security threat to your business?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with the UK government becoming the latest administration to ban TikTok, we ask whether the controversial social media app is really a security threat to enterprises. Read the issue now.
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Computer Weekly – 6 March 2018: Getting up to speed with 5G
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at what needs to be done to make next-generation 5G mobile networks a reality. Fewer EU workers are moving to the UK – we examine what that means for the IT skills gap. And we analyse the state of the hyper-converged infrastructure market. Read the issue now.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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How can you better suppoort vulnerable customers?
By: FourNet
Type: White Paper
According to the FCA Financial Lives survey, 24.9m adults in the UK, or 47% of the population, have one or more characteristics that classify them as vulnerable. The aim of this whitepaper is to contextualize the scale of the issue and provide actionable steps to better understand and treat this important customer segment. Read on to learn more.
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Top 10 Australian IT stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
In this review of the top 10 Computer Weekly articles focused on IT in Australia, we look at how the country is harnessing cutting-edge technologies to solve problems, while paving the way for emerging areas such as open banking.
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Computer Weekly - 25 January 2022: Why watching your remote workers doesn't work
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the surge in home working led many firms to mandate use of surveillance software – we look at why it hasn't worked. It's an important year for public sector IT – we examine the trends for 2022. And with robotic process automation (RPA) booming, a Swedish bank explains the benefits. Read the issue now.
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Computer Weekly – 29 September 2020: How supply chain management is changing after Covid-19
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the profound changes in supply chain management as a result of the global pandemic. We find out how digital experience platforms can help deliver an omni-channel web presence. And we look at the role of technology in cracking down on international money laundering. Read the issue now.
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Trend Watch: Generative AI in APAC
By: TechTarget ComputerWeekly.com
Type: Ezine
Organisations are starting to incorporate generative AI into their everyday processes. In this handbook, focused on GenAI in the Asia-Pacific region, Computer Weekly looks at how it's being deployed in healthcare, Australia's GenAI journey, the technology's relationship with the cloud and Red Hat's issues with source code.
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How you can leverage AI to address municipal service challenges
By: Intervision
Type: White Paper
AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.
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CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase
By: TechTarget ComputerWeekly.com
Type: Ezine
Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.
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How governments can prepare for the unexpected with data & AI
By: SAS
Type: eBook
In a world fraught with economic uncertainty, natural disasters, and geopolitical shifts, governments must strive to ensure the safety and well-being of citizens through informed, agile decision-making. Access this e-book now to discover how governments can harness data and AI to protect and improve citizens’ lives.
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Computer Weekly – 24 September 2019: Climate change – the challenge for datacentres
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
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Strategies for winning the battle for the policyholder
By: Ensono Limited
Type: White Paper
According to recent research insurance profits fell by about 15% across the sector over the last year. This white paper examines the opportunities for insurance businesses willing to lean in on new and emerging technologies and outline the strategies that could bring success in a sector in flux. Download now to learn more.
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Dutch organisations demand more from government
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide read about the findings of an investigation into the IT used by the Dutch government. It doesn't make good reading for the government, but sends a strong message that serious work needs to be done. Also read how a cyber-security organisation is calling Dutch government to push towards the creation of electronic IDs for citizens.
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Top 10 Benelux IT stories of 2018
By: TechTarget ComputerWeekly.com
Type: eGuide
The Netherlands and Belgium might be small in terms of population and land area, but they are leading nations when it comes to the use of technology in society. There are numerous examples of the transformative nature of IT in the Netherlands and Belgium in this top 10, such as plans for autonomous ships and smart city developments.
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CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets
By: TechTarget ComputerWeekly.com
Type: Ezine
Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses.
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Computer Weekly 14 January 2020: Building the internet of the future
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, Cisco unveils the $5bn platform that it believes will be the future of the internet – we look through the details. The McLaren Formula One team discusses how IoT and data analytics have been key to its revival on the track. And we examine the importance of diversity in software development. Read the issue now.
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Computer Weekly - 22 September 2020: Can Arm stay strong under Nvidia?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the implications of the controversial acquisition of UK chip leader Arm by US rival Nvidia. Black Lives Matter has raised awareness of social inequalities, but is the tech sector becoming more diverse? And we ask if business software can learn from the addictive nature of social apps. Read the issue now.
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CW EMEA – February 2023: Kyiv is ready for anything
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of CW EMEA, the CIO at Kyiv City Council explains how its IT team has kept services running for residents amid relentless bombing by Russia. We also look at the Netherlands’ plans to regulate AI to reduce bias, how highly accurate time protocols ensure fair trading, and the use of tech in agriculture in Denmark. Read the issue now.
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CIO Trends #8
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, take a look at some of our most popular articles on issues faced by IT decision makers, such as how to create a strategy that works for the business in a digital age and tips on how to take advantage of opportunities to lead your organization to unprecedented success.
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CIO Trends #8: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.
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CIO Trends #8: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.
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Digital Experience platforms intensify customer engagement programmes
By: TechTarget ComputerWeekly.com
Type: eBook
Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.
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CIO Trends #9: Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
In this issue find out how blockchain is being tried out in Saudi Arabia to enable consumers to use their faces and blockchain-based apps to withdraw money from cash machines, rather than inserting PINs. Also, read how the UAE's Etihad Airways is working to use AI to help it better engage with staff and benefit from their knowledge and ideas.