Transform the Customer Experience with a Modern Customer Identity and Access Management (CIAM) Solution
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Engaging Customers: New Lessons around Customer Behavior
By: TechTarget Customer Experience
Type: eGuide
Getting customers to engage and interact with your organization can be a significant challenge – so how do you distinguish your brand and provide an excellent experience to your customers?
This expert e-guide from SearchCRM.com counts down five customer experience management (CEM) lessons you can learn from the hit TV show Breaking Bad.
Also included in this e-guide, find a CEM case study that reveals how doughnut company Krispy Kreme executed a successful mobile engagement strategy.
These are also closely related to: "Transform the Customer Experience with a Modern Customer Identity and Access Management (CIAM) Solution"
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Getting solid data involves a two-way exchange: customers need to be willing to offer their information to get personal service and marketers need to act effectively with that data to justify relinquishing consumer information.
The key to encouraging customers to share their data is to generate loyalty and improve customer experience.
In this e-guide, learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. As a bonus, gain access to how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Customer experience maps vs. customer journey maps
By: TechTarget ComputerWeekly.com
Type: eGuide
Customer experience management is a set of processes and associated technologies a company uses to track, oversee and organize every interaction between a customer and the organization across every touchpoint throughout the customer journey.
In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.
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The smarter way to serve customers: AI for customer service webinar
By: IBM
Type: Webcast
Generative AI is positively disrupting the world of customer service. The potential is reaching new heights, yet companies are slow or hesitant to adopt. Watch this webinar to learn about generative AI’s potential to drive market differentiation, enhance customer satisfaction, achieve cost savings, and boost employee productivity and efficiency.
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Supporting vulnerable customers
By: FourNet
Type: White Paper
According to the FCA Financial Lives survey, 24.9m adults in the UK, or 47% of the population, have one or more characteristics that classify them as vulnerable. The aim of this whitepaper is to contextualize the scale of the issue and provide actionable steps to better understand and treat this important customer segment. Read on to learn more.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Machine LearningPersonalize your customer experiences.
By: IBM
Type: White Paper
Use machine learning to uncover deeper predictive intelligence from your customer data. You could be with IBM Z.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Driving revenue with customer experience
By: Hinduja Global Solutions
Type: Case Study
HGS increases cardholder spend by improving Net Promoter Scores for a leading global credit card company. Using speech analytics and performance coaching, HGS identifies and addresses issues proactively, delivering a 10-15% increase in customer spending. Read the case study to learn how data and analytics can transform your customer experience.
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Fintech & the digital customer experience
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, find out how banks such as Malaysia's RHB are keeping up in the digital age, the state of mobile payments across the APAC region, and why some bankers believe retail banking will be fully automated in just a few years.
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How banks can engage customers at scale
By: SAS
Type: White Paper
Many banks take advertising into their own hands but fail to achieve effective personalisation. In this white paper, you’ll discover a solution designed to empower banks with full control and transparency over ad personalisation. Read on to learn how you can harness the power of your data.
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How to personalize the customer experience with AI
By: InflowCX
Type: Blog
The goal of contact center leadership is to provide your customers with an experience that keeps them coming back. In order to do that, contact centers must be constantly looking for new and innovate ways to enhance the CX. One emerging technology in this space is the use of AI and how it can take your CX to the next level. Read on to see how.
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How to better connect with your customers through content
By: BrightTALK by TechTarget
Type: BrightTALK
To stay relevant in your markets, it’s critical to be in touch with your customers’ ever-changing needs. However, understanding what consumers want continues to be a challenge for many marketing and sales teams. Access this guide to learn more.
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FortiSASE Customer Success Stories
By: Fortinet, Inc.
Type: Case Study
Secure access service edge (SASE) is designed to converge networking and security functionality into a single solution. FortiSASE is a comprehensive SASE product that provides a consistent security posture for users both on and off the network. Download this e-book to unlock 7 real-world FortiSASE success stories.
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“Back to baseline”: How to escape legacy over-customization
By: ServiceNow and KPMG
Type: ESG Showcase
Discover in this ESG showcase how KPMG’s “Back to Baseline” streamlines processes, accelerate value realization for stakeholders, and readies organizations for the future of ServiceNow.
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Can your customers really be sure you are who they think you are?
By: Kaspersky
Type: Product Overview
You may not be aware of it, but your organization’s constantly evolving digital footprint can lead to a variety of security risks and vulnerabilities. So, take a moment to get a clearer picture of the potential threats resulting from your digital footprint – and what you can do to tackle them.
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FortiSASE Customer Success Stories
By: Fortinet, Inc.
Type: eBook
Within this ebook are the details of FortiSASE use cases, along with seven real-world customer success stories. These Fortinet case studies come from organizations that do business in a broad spectrum of industries, including high-tech, software, healthcare, finance, education, and more.
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Preventing incidents before customers are even aware
By: ITRS Group Limited
Type: Case Study
Customer satisfaction is absolutely key to systems integrator and managed service provider OST’s success, but it was difficult to secure without comprehensive insight into its clients’ IT environments. Discover how Opsview infrastructure monitoring helped OST prevent incidents before customers are aware of any issues in this case study.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Embracing Your Customer's Uniqueness to Win
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
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Extending passwordless security to customers
By: Ping Identity Corporation
Type: Product Overview
Passwordless security is seen as a secure means of attaining to enterprise identity management. PingOne for Customers Passwordless is designed to solve the challenges of delivering passwordless experiences to customers by combining a cross-section of technologies. Read on to learn more.
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The growing importance of customer loyalty
By: Ping Identity Corporation
Type: BrightTALK Webinar
Loyal customers are the key to an organization’s success, and with digital experiences now taking center stage, their importance is only increasing. In this this BrightTALK webinar, Ping Identity Solution Manager, Maya Ogranovitch Scott, discusses different strategies for cultivating customer loyalty. Tune in now to learn more.
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Best Practices in Customer Experience Management
By: TechTarget Customer Experience
Type: eGuide
This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
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Marketing strategies to improve customer understanding
By: TechTarget Customer Experience
Type: eGuide
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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Boost CEM with chief customer officer
By: TechTarget Customer Experience
Type: eGuide
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today.
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CRM Initiatives for Improved Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.
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Customer Case Study: Crocs, Inc.
By: Alation
Type: Case Study
To maximize their data assets, Crocs needed to put a higher priority on governing the data they rely on for insights and decision-making. Tap into this case study to learn why Crocs chose Alation as its data catalog to address its data governance needs and enable benefits such as speed change management, aligned data definitions and more.
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How cloud communications improve customer service
By: CBTS
Type: Case Study
Donatos, a pizza company with more than 200 locations, struggled with legacy infrastructure that delivered fragmented mobile experiences and poor in-store Wi-Fi. To solve these challenges, they looked to build a next-generation IT platform. See this full case study to learn how CBTS cloud and SD-WAN solutions helped Donatos achieve this goal.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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Make your customer experience your top competitive asset
By: InflowCX
Type: Webcast
With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.
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Elevate the Customer Experience in the Contact Center
By: InflowCX
Type: Blog
The ability to adapt and transform how companies engage and elevate their customer experience is what separates a great CX from a good CX platform. When upgrading, migrating, or going to market with a contact center service offering, there are challenges to overcome, but with the right moves, they can be avoided. Read on to learn how.
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Developing an Integrated Customer and Employee Experience
By: Microsoft
Type: White Paper
Employees often use software that's much older and hard to use than the applications that customers use. Increasingly that gap detracts from both experiences. Learn how to fix it with our new guide to integrating both types of applications. Get it free in exchange for taking our brief survey on your employee experience platfrom purchase plans.
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Customer Reviews for Identity Governance and Administration
By: Saviynt
Type: Gartner Research Report
Looking to make an informed decision on your next technology provider? Gartner Peer Insights Voice of the Customer delivers a comprehensive collection of reviews from end-users around the world. Based on feedback from first-hand experience, submitted scores sort providers among four Quadrants.
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What Dell APEX customers are saying about their experiences
By: Dell Technologies and Intel
Type: White Paper
In this IDC white paper, explore how organizations taking the “anything as-a-service” approach have deployed significant workloads on Dell Technologies APEX as-a-service hyperconverged, storage, cyber-recovery, and data protection solutions, and learn more about their experiences.
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API security for secure customer experience
By: Brivo
Type: Case Study
Operating for over 50 years, Urban Outfitters, Inc. (URBN) has built its business by providing positive customer experiences. While incorporating new technologies, URBN realized these would only be effective if security was also incorporated. Download now to see how by switching to Brivo, URBN were able to achieve their security goals.
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Your customer experience can boost revenue for your company
By: Teleperformance
Type: eBook
In a world where customer experience means everything, organizations must have the capabilities to meet modern standards for contact center service. So, what strategies, tools, and technologies can you leverage to ensure better, more effective CX? Browse this guide to learn more.
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More than 18,000 customers choose Okta
By: Okta
Type: White Paper
Identity has always operated as the metaphorical front door to an organization. That means, when hackers leverage stolen credentials, initiating an attack is as simple as walking through the front door. Download this white paper more than 18,000 customers choose Okta for IAM.
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Why aren’t your customers on “the happy path”?
By: ServiceNow
Type: Video
Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.
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Pharmacometabolomic data application for customized medicine
By: XtelligentMedia Healthcare
Type: eGuide
Pharmacometabolomics can provide additional context for personalized medicine by offering insights beyond genetic data.
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Pharmacometabomic data application for customized medicine
By: XtelligentMedia Healthcare
Type: eGuide
Pharmacometabolomics can provide additional context for personalized medicine by offering insights beyond genetic data.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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The roadmap customer satisfaction starts with identity
By: Ping Identity Corporation
Type: eBook
Is your organization successfully and consistently providing customers with the experiences they want? Customer identity and access management (CIAM) can give you and your team the tools to deliver engaging experiences, reduce risk, and attract and retain customers, allowing you to outpace the competition. Read on to learn more.
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Customer identity: Security & experience in tandem
By: Ping Identity Corporation
Type: Webcast
Retailers need to leverage customer identity as part of their digital experience strategy. Join this webcast for a discussion about how a well-known, global, fast-casual dining organization implemented customer identity, risk-based authentication, user management, and identity orchestration.
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Enhancing your customer relationships with gen AI
By: Cyara
Type: Webcast
As more organizations continue to experiment with AI and automation tools, many have realized the benefits of generative AI, especially when it comes to customer service and experience teams. But what exactly are these benefits? Tune into this webinar to learn more.
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Simplify Complex Network Tasks With Custom Capabilities
By: TechTarget Security
Type: White Paper
The time to automate is the network – you ready? Discover how creating custom automation is crucial to not only facilitate the cloud but also increase visibility, lower costs, and reduce risks.
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eGuide Digital Marketing: Tips For Connecting With Your Customer
By: TechTarget Customer Experience
Type: eGuide
There are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers.
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
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Why customized cloud brings better cost efficiency
By: Rackspace Technology
Type: Resource
What's the key to avoiding paying for cloud services you don't use? Customization flexibility. Watch this brief video to see how Rackspace prioritizes custom solutions with the ability to add and drop services on an as-needed basis, keeping you financially and functionally flexible.