ServiceNow Performance Analytics for Customer Service Management
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Source to pay-as-a-service: A comprehensive solution for control of spend
By: ServiceNow and Genpact
Type: White Paper
Supply chain volatility, rising costs, and a need to prioritize sustainability are challenging every enterprise.
When budgets are low but business demands are high, source to pay teams need a simple way to take control of spend.
In this white paper, discover how Genpact’s source to pay-as-a-service solution can help.
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10 tips for low-code app development
By: ServiceNow
Type: eBook
To boost their application delivery capacity, many organizations have turned to low-code development. So, what should you know about low-code applications?
Step in Low-code Apps for Dummies, a 64-page e-book that digs into:
- Questions you should ask before building
- Strategies for storing your information
- How to provide high-quality user experiences
- 10 development tips
- And much more
Keep reading to unlock insights that can support your low-code projects.
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Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding.
Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
You’ll see how igniting great employee experiences with ServiceNow can help HR professionals avoid over 10,000 hours a year on helping employees and $2.5 million in value, annually.
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5 key IT asset cost reduction tips to free up your budget
By: ServiceNow
Type: White Paper
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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Deploying an outside application for improved onboarding
By: ServiceNow
Type: eGuide
Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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ServiceNow Security Operations: The essential use case guide
By: ServiceNow
Type: eBook
The skills shortage and increasing cyberattacks continue to challenge security teams, slowing their responses to security incidents. To help teams avoid disaster, ServiceNow developed Security Operations and the Now Platform. Learn about how these solutions work in this guide.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Strategic flexibility through disaster recovery
By: ServiceNow
Type: White Paper
For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.
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IT asset tracking: Why having all the data won't suffice
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
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Top 3 issues for today’s security operations teams
By: ServiceNow
Type: White Paper
Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches for help set in place. But where do you begin building these strategies? Access this e-book to learn more.
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Break free from siloed automation
By: ServiceNow
Type: White Paper
Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Speeding up vulnerabilty detection with automation
By: ServiceNow
Type: eBook
Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
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5 tips for digital transformation success: Tackling digital risk
By: ServiceNow
Type: eBook
Read Digital Transformation & Risk For Dummies, 2nd ServiceNow Special Edition to learn how you can manage and tackle digital risk with a single platform that unlocks a common language between business and IT.
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The HR software you need to keep up with business growth
By: Greenhouse Software
Type: Case Study
When businesses experience growing pains, it’s a good thing, but only if you can hire and retain the right employees to keep up with growing customer demands. For one IT security company, they turned to a platform that improves recruiter productivity, manages hiring growth, and sources more candidates. Read this IDC case study to learn more.
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Data product manager roles & responsibilities: An inside look
By: Monte Carlo Data
Type: eBook
For the ins and outs of data product management, access this comprehensive guide. You’ll learn what data product is & how to treat data like a product, data product manager responsibilities, data vs. software product managers, and more.
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What is Digital Experience Monitoring (DEM)?
By: Nomios
Type: White Paper
The concept of Digital Experience Monitoring (DEM) is the process of measuring, analyzing, and optimizing the performance and UX of your digital applications and services. By focusing on how users interact with your platforms you will be able to identify issues or bottlenecks faster than before. Read on to learn more about this.
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Closing the gap between ideas and outcomes with SPM solutions
By: ServiceNow
Type: Infographic
Discover in this infographic how, with ServiceNow’s Strategic Portfolio Management (SPM) solution, you can deliver work across the enterprise that is aligned to strategic priorities and optimized for customer value—even in today’s disruption-prone environment.
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How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
Type: eBook
The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Explore low-code's potential to revolutionize your business
By: Qualitest Group
Type: White Paper
Low-code development promises faster, more affordable app creation, but challenges remain. Explore the latest research, trends, and success stories in this white paper.
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Get started simplifying IT infrastructure with automation
By: Red Hat
Type: Case Study
In the spirit of open, find in this e-book a compilation of success stories from Red Hat customers who use infrastructure automation to create repeatable instructions and processes that replace or reduce human interaction with IT systems.
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Same cyberthreat, different story
By: ServiceNow
Type: eBook
Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
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Risk reporting: Tips for more effective board communication
By: ServiceNow
Type: White Paper
In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.
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Aligning Ransomware Protection and Recovery Plans with Critical Capabilities
By: Commvault
Type: White Paper
A multi-layered security framework is important for data security because it helps to provide several defenses to cover data security gaps that may exist within your infrastructure. Download this e-book to learn how to improve your data security and align internal teams for better ransomware protection.
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Elevating analytics excellence with cloud-powered innovation
By: Exponentia.ai and Databricks
Type: Case Study
A leading insurance agency recognized the need to transition its analytics operations to the cloud, driven by the escalating demands of managing ever-growing datasets. Download this case study now to learn how the agency leveraged a data platform to make insights readily available and enable real-time decision-making.
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The Gorilla Guide to IT asset management
By: ServiceNow
Type: eBook
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
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How a single platform can help security teams stay ahead of cybercriminals
By: ServiceNow
Type: eBook
Read this e-book to see how you can connect your IT and security on a single platform to enable enterprise-wide visibility and real-time cyberthreat response.
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Making Employee Journeys Unforgettable
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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The key to measuring the value of content
By: BrightSpot
Type: eBook
When 6 out of 10 marketers report that they find measuring content marketing performance either extremely or moderately difficult, it’s clear that organizations need to supply their teams with tools that allow for simpler content quality measurement. But how can this be done? Access this guide to learn more.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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A Blueprint for SLO Platform Selection: Optimize SRE and Engineering Outcomes, SLO As Code, and GitOps Execution
By: Nobl9
Type: Analyst Report
Providing high levels of system reliability for digital services and products is becoming a competitive differentiator; delivering a great customer experience is a requirement for driving profitable business growth. Learn how to define SLO as code in GitOps and DevOps work streams to optimize your system reliability by reading this IDC report.
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Data discovery: how to pick the right software
By: TechTarget ComputerWeekly.com
Type: eGuide
In this guide, we break down data discovery software by defining the categories, explaining the features and revealing the benefits. We also highlight the major players and products in an effort to inform buying decisions.
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Business communications tips for a competitive edge
By: Vonage
Type: eBook
Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey. So, how can you tailor your communications foundation to your needs? Dig into this guide to learn more.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
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How can you reassess digital priorities in the face of constant change?
By: ServiceNow
Type: eBook
Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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Modernizing Your Backup and Recovery Solution to Meet Today’s Demands
By: Cobalt Iron
Type: White Paper
Read this white paper to learn what it means to modernize your backup and recovery to meet today’s demands and discover a hyperconverged, intelligent data protection solution that can do it by consolidating all aspects of data protection into a single platform.
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What does modern data protection look like?
By: Cobalt Iron
Type: White Paper
Compared to complex legacy backup infrastructure, modern data protection solutions are much more efficient, secure and reliable. Read on to learn what it means to modernize and understand how a hyperconverged, intelligent data protection solution can help you achieve it by consolidating all aspects of data protection into a single platform.
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Project Portfolio Management 101
By: ServiceNow
Type: White Paper
As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
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Get the Greatest ROI From Your Strategic Initiatives
By: ServiceNow
Type: White Paper
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.