You've requested...

Customer Operations: 6 best practices for connecting customer service resources

If a new window did not open, click here to view this asset.

Download this next:

3 paths to faster growth with low code development

Low-code development platforms enable faster innovation and growth by expanding the developer pool. This white paper highlights how low-code solutions like ServiceNow App Engine empower citizen developers and streamline workflows. With built-in governance, low-code solutions also allow safe, enterprise-wide scaling.

To learn more, read this paper on how low-code development can accelerate your digital transformation.

These are also closely related to: "Customer Operations: 6 best practices for connecting customer service resources"

  • 3 critical steps to managing technology spend and risk

    Your technology infrastructure and enterprise architecture are made up of a complex, inter-related estate of IT assets and business applications.

    But despite initiatives to reduce costs and minimize risk in this infrastructure, success can be elusive for 3 primary reasons:

    • Siloed and incomplete data about applications, software, and hardware
    • Misalignment of asset management, enterprise, architecture, and strategy
    • Manual processes that prevent consistent and timely action at scale

    So how can you avoid these 3 omnipresent risk factors?

    In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.

  • 3 ways to accelerate productivity and innovation in the enterprise

    This ServiceNow white paper outlines 3 strategies to boost enterprise productivity and innovation.

    Firstly, integrating processes across silos ensures a unified source of truth. Secondly, hyperautomation of routine tasks via RPA and similar tools liberates staff. Thirdly, orchestrating and refining workflows with data analytics aids continual enhancement.

    The paper claims that by leveraging the ServiceNow platform, you can dismantle silos, reduce manual labor, and improve process efficiency, allowing employees to concentrate on strategic, inventive projects that propel business growth.

    Discover how companies like Sportsbet and Marken revolutionized operations with ServiceNow by reading the full report.

Find more content like what you just read:

  • Are your strategic investments leaving money on the table? 5 ways to tell

    Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.

    Download

  • Speeding up vulnerabilty detection with automation

    Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help

    Download

  • Why are too many organizations failing in their strategic initiatives?

    Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.

    Download

  • Why aren’t business measuring project value correctly?

    Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.

    Download

  • How to Have Productive Experiences for Your Employees

    An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.

    Download

  • Customer expectations are changing: What to do about it

    For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.

    Download

  • Why efficient IT asset management requires a unified, automated platform

    Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.

    Download

  • Making Employee Journeys Unforgettable

    Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.

    Download

  • Top 3 issues for today’s security operations teams

    Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.

    Download

  • Proactive Field Service Roadmap: 5 Key Priorities

    This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

    Download

  • 3 essential steps for driving strategic outcomes with SPM

    Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.

    Download

  • Your roadmap for automating security processes

    Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.

    Download

  • Creating Organizational Agility

    It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.

    Download

  • The secret to driving growth and reducing costs in HR

    In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.

    Download

  • The HR leader’s guide to unleashing AI-powered efficiency in tough times

    Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.

    Download

  • 3 pillars for transforming risk & compliance management

    Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.

    Download

  • Are you merely tracking assets—or are you maximizing their full value?

    Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.

    Download

  • Improve risk management by connecting business & IT

    Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.

    Download

  • How IT can boost employee and customer experience initiatives

    Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.

    Download

  • Top 5 IT imperatives for supporting EX and CX

    With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services. Discover in this eBook how your IT team can help your organization deliver a cohesive and accelerated customer and employee experience.

    Download

  • 3 steps to achieve digital business readiness with IT services

    Discover the 3 essential steps, in the realm of IT services and operations, towards a successful digital-first business strategy in this e-book. You’ll also learn how to define your IT services needs with a handy checklist.

    Download

  • What is AIOps and how does it work?

    An explosion of digital services, mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics, is rapidly overwhelming IT services and operations teams. AIOps can help. In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.

    Download

  • How to achieve self-healing IT infrastructure with AI

    In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.

    Download

  • How Your Next Technology Decision Could Impact Your ESG Goals

    The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.

    Download

  • Leader’s guide to ESG: Top opportunities in 2023

    Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.

    Download

  • Risk management: 5 stages to compliance

    Maturing your risk management program is vital for meeting enterprise-wide objectives. Get insights on how you can raise the maturity level of enterprise risk management. You’ll discover how your teams can make better decisions that lead to greater outcomes, by connecting business and IT with a common language on a single platform.

    Download

  • Risk reporting: Tips for more effective board communication

    In today's digital era, effective board communication on risk is essential. As cyber threats grow with digital transformation, IT and security leaders must clearly convey organizational risks to the board. Access this white paper to learn more.

    Download

  • 5 key IT asset cost reduction tips to free up your budget

    Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.

    Download

  • IT asset tracking: Why having all the data won't suffice

    Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.

    Download

  • How can you reassess digital priorities in the face of constant change?

    Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.

    Download

  • Aligning risk & service models for operational resilience

    Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.

    Download

  • How you can keep up with the customer experience evolution

    The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.

    Download

  • Break free from siloed automation

    Hyperautomation and low-code platforms speed up digital transformation, allowing quick app creation and process improvement. Integrating systems enhances productivity, reduces expenses, and offers clear insights into automation ROI and health. Discover how top firms streamlined operations and increased efficiency with hyperautomation.

    Download

  • Ways to avoid cloud risk & security exposure

    Learn the 3 essential elements you should look for in an integrated solution that can help strengthen security, manage risk and monitor compliance in the cloud while also reducing costs and the risk of human error.

    Download

  • Strategic flexibility through disaster recovery

    For an organization operating at and aiming for larger-scale markets, maintaining strategic flexibility is critical for managing the increased level of risk. ServiceNow’s Now Platform provides organizations with the opportunity to operationalize business continuity, disaster recovery, and crisis management. Read on to learn more.

    Download

  • Business Value of ServiceNow HR Service Delivery

    To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.

    Download

  • Your checklist for generative AI field service use cases

    AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

    Download

  • Same cyberthreat, different story

    Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.

    Download

  • Optimizing cloud costs through visibility and automation

    FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.

    Download

  • How NASCAR (and other organizations) leverage automation

    In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.

    Download

  • Why leverage low-code with gen AI?

    Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.

    Download

  • 8 often-overlooked benefits of a powerful cloud-based EAM solution

    In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.

    Download

  • Empowering your employees to do more: CHRO’s roadmap

    For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.

    Download

  • The Gorilla Guide to IT asset management

    Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.

    Download

  • Prepare to meet evolving risk and compliance mandates

    To meet government disclosure mandates, firms require integrated risk and security programs. With a centralized platform, ServiceNow helps identify threats, contain incidents, ensure compliance, and report material events within required timeframes. Case. Read more about how ServiceNow enables robust risk management and expedites reporting.

    Download

  • Enabling digital transformation safely & confidently

    Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.

    Download

  • Using AIOps to Thwart Data Breaches

    At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.

    Download