From Collected to Connected: 5 ways to unlock your IoT potential to revolutionize Your Field Service
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
These are also closely related to: "From Collected to Connected: 5 ways to unlock your IoT potential to revolutionize Your Field Service"
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Proactive customer service: The key to enhancing CX
By: ServiceNow
Type: eBook
Today, customers expect 24/7 service with minimal disruptions. So, in the event that your services do go down, it’s crucial that you have proactive approaches and methods for help set in place.
But where do you begin building these strategies? How can you efficiently create a more frictionless customer experience and drive customer loyalty throughout your business?
Access this e-book to learn how you can reduce contact center volumes and enhance customer service quality in 5 fundamental steps, including:
- Identifying what customers have purchased and use
- Monitoring the health of your products and services
- And 3 more
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
Field service organizations enhance operations by integrating AI and generative AI, automating tasks and empowering employee focus on critical work.
For instance, generative AI creates knowledge articles and work orders, offering new opportunities. Starting with one AI use case and scaling up can boost efficiency, reduce costs, and improve customer service. But success requires risk awareness, an iterative approach, and accurate data.
Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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