Drive customer loyalty with connected digital workflows
By: ServiceNow View more from ServiceNow >>
Download this next:
Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
These are also closely related to: "Drive customer loyalty with connected digital workflows"
-
How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Customer service costs are high, with the average customer acquisition cost exceeding $6,300. Much of the burden stems from a quagmire of disparate support platforms, including:
- disconnected systems that leave agents out of the loop,
- insufficient support structures that frustrate customers,
- and disparate automations streams causing more inefficiency than they resolve.
For leaders caught in the dilemma of “can I achieve more with less?”— the answer is yes.
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
-
Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
Find more content like what you just read:
-
Drive seamless CX experiences while reducing costs
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
-
The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
-
How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
-
Using Jira Service Management in tandem with other ITSM systems
By: Atlassian
Type: eBook
Low-code and no-code AI, as well as other emerging technologies are changing the tech landscape. In response, IT leaders are rethinking their approach to work, and the ITSM systems that make it possible. Download this 33-page e-book now to learn more about how organizations are leveraging ITSM systems to facilitate work in a changing landscape.
-
Your 3-step guide to delivering better digital services
By: ServiceNow
Type: White Paper
Siloed services and operations teams can no longer keep pace with the technological demands of today’s digital-first world. In this guide, you’ll discover 3 approaches for expanding technology services away from traditional silos while still reducing costs.
-
How NASCAR (and other organizations) leverage automation
By: ServiceNow
Type: eBook
In this e-book, discover how – and why – organizations like NASCAR and Hancock Whitney Bank are leveraging hyperautomation and low-code development.
-
Customer Insights: Employee Experience Testimonials
By: ServiceNow
Type: eBook
To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. Read this e-book to learn how ServiceNow customers are igniting great employee experiences that reduce costs and unlock efficiencies across their organizations – and how you can, too.
-
How to secure your ServiceNow SaaS
By: AppOmni
Type: eBook
Many organizations rely on ServiceNow to manage their IT systems. But with the inherent risks associated with SaaS deployment, organizations need to know how they can best secure their ServiceNow usage. This guide offers an overview of ServiceNow, helping you understand and secure the complex platform. Read on to learn more.
-
5 questions to ask about virtual agents
By: Espressive
Type: eBook
Help desk automation is an imperative for IT service management (ITSM) to ensure workforce productivity without sacrificing employee satisfaction. With that in mind, you may be considering ServiceNow Virtual Agent to automate your service desk.This e-book will help you with your evaluation process. Read on to learn more.
-
3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
-
Gen AI 101: Leader’s guide for driving success
By: ServiceNow and EVIDEN
Type: eBook
With 97% of today’s enterprise leaders reporting that they are investing in GenAI in the months ahead, some are asking one major question: is Gen AI actually worth the hype? In short, yes. But why? Dig into this guide to learn more.
-
Explore the business value of modernizing IT service operations
By: ServiceNow and CDW
Type: eBook
Discover how ServiceNow's unified cloud platform can streamline your IT service and operations, boost productivity, and accelerate digital transformation. Explore the business value and customer outcomes in this eBook.
-
Dispelling the top AI misperceptions for IT services
By: ServiceNow
Type: eBook
There’s a misperception that modernizing your operations with AI and automation is complex and expensive. The good news? It doesn’t have to be. Download this e-book to learn the secrets to unleashing the next wave of productivity across your organization with AI.
-
How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
-
Top 5 IT imperatives for supporting EX and CX
By: ServiceNow and Konversational
Type: eBook
With the right tools, you can improve employee productivity with automation and increase customer satisfaction with reliable services. Discover in this eBook how your IT team can help your organization deliver a cohesive and accelerated customer and employee experience.
-
Deploying an outside application for improved onboarding
By: ServiceNow
Type: eGuide
Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
-
The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
-
The HR leader’s guide to unleashing AI-powered efficiency in tough times
By: ServiceNow and NTT Data
Type: White Paper
Discover how to harness AI for savings in your organization by reading this paper, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
-
How AI can drive operational and HR workforce efficiencies
By: ServiceNow and EVIDEN
Type: eBook
Discover how to harness AI for savings in your organization by reading this eBook, written for HR leaders, and view tangible advice for enacting usage of GenAI to streamline operations and automation to utilize digital workflows and lower labor costs.
-
Making Employee Journeys Unforgettable
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
-
IT asset management imperative guide
By: ServiceNow and CDW
Type: eBook
According to Gartner, worldwide IT spending is expected to reach $4.6 trillion by the end of the year. This e-book explores the topic of IT management by providing 3 key steps for optimizing tech investment, each accompanied by a real-world example to demonstrate how the strategy works in practice. Read the e-book to learn more.
-
Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
-
Why efficient IT asset management requires a unified, automated platform
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow IT Asset Management can help your organization automate the end-to-end technology asset lifecycle with a strategic workflow, and the financial benefits to which you can look forward.
-
ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
-
How can you reassess digital priorities in the face of constant change?
By: ServiceNow
Type: eBook
Discover in this white paper how ServiceNow can help you succeed with features such as strategic and continuous planning, empowering your organization to perform at a higher level while outmaneuvering continuous disruption.
-
3 ways to accelerate productivity and innovation in the enterprise
By: ServiceNow
Type: White Paper
This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
-
What is AIOps and how does it work?
By: ServiceNow and Konversational
Type: eBook
An explosion of digital services, mirrored by a tidal wave of data from on-premises and cloud resources, logs, events, and metrics, is rapidly overwhelming IT services and operations teams. AIOps can help. In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
-
How to achieve self-healing IT infrastructure with AI
By: ServiceNow and NTT Data
Type: eBook
In this eBook, explore the right way to implement AIOps and how to augment it with observability insights.
-
Is your IT infrastructure coping with the explosion of digital services?
By: ServiceNow and Devoteam
Type: eBook
In this e-book, explore the right way to implement AIOps and how to augment it with observability insights.
-
Achieve self-healing IT infrastructure with AIOps
By: ServiceNow and CDW
Type: eBook
Discover how AI-powered service operations (AIOps) can help you build a self-healing enterprise. Learn to improve predictability, observability, and real-time decision-making to keep your digital services running 24/7. Download this eBook to make self-healing IT infrastructure a reality.
-
3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
-
Beware the AI proof of concept doom loop
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
-
Business Value of ServiceNow HR Service Delivery
By: ServiceNow
Type: White Paper
To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.
-
3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
-
Improve risk management by connecting business & IT
By: ServiceNow
Type: White Paper
Organisations that invest in resilience during times of uncertainty are better able to seize opportunity when it arises. In this eBook, discover how you can optimise operations, reduce costs and risk and boost resilience by connecting business and IT on a single platform. Learn more about Integrated Risk Management from ServiceNow in this ebook.
-
You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
-
You’re ready to get started with GenAI…but how?
By: ServiceNow and Defacto
Type: eBook
Before you can get to the point where GenAI can revolutionize your business, you first must answer the question: How do I incorporate GenAI into my existing IT estate? Learn in this deep-diving eBook how you can put GenAI to work across your IT organization.
-
3 steps to achieve digital business readiness with IT services
By: ServiceNow and Konversational
Type: eBook
Discover the 3 essential steps, in the realm of IT services and operations, towards a successful digital-first business strategy in this e-book. You’ll also learn how to define your IT services needs with a handy checklist.
-
The 3 steps to efficiently scaling IT operations
By: ServiceNow and Devoteam
Type: eBook
In this e-book, discover the 3 essential steps to modernizing your IT infrastructure… and boosting your business strategy as well.
-
And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
-
How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
-
Top 3 issues for today’s security operations teams
By: ServiceNow
Type: White Paper
Discover how you can save over $4 million a year while building efficient security operations with ServiceNow. By giving security, risk management and IT teams total visibility of cyberthreats, you can contain cyberbreaches 85% faster and boost security analyst efficiency by 3x.
-
Your roadmap for automating security processes
By: ServiceNow
Type: White Paper
Read this white paper to learn how you can transform your IT security operations and confidently support continuous digital transformation and innovation, with ServiceNow. You’ll discover how to save your IT security staff up to 8,700 hours a year while driving cyber resilience, with a single platform.
-
Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
-
Aligning risk & service models for operational resilience
By: ServiceNow
Type: White Paper
Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
-
How Your Next Technology Decision Could Impact Your ESG Goals
By: ServiceNow
Type: eBook
The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
-
3 pillars for transforming risk & compliance management
By: ServiceNow and NTT Data
Type: White Paper
Enterprises have to overcome the current impedances to effective risk management: organizational silos, manual work, poor UX, and disparate systems. Read this paper to understand 3 pillars for evolving your compliance and risk management strategy, as well as a checklist for how ServiceNow can assist in this process.